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16 Answers

I have noticed that when I go out grocery shopping the number of elderly people that refuse to use a self serve machine so one day I asked a elderly lady oh I can help you if you want and she totally refused me saying oh NO I refuse to use those machines I said to her oh why and she turned around and said to me no thats not how it is done back in our day oh bless her


Posted by SpiritMum, 30th March 2022


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  • People need to evolve and adapt like the rest of biodiversity


  • Things are changing for the worse, technology being the main offender, I use the self serve because it’s more convenient for me but I’m with the older generation in thinking simpler times were better times,


  • I’m one of those elderly people that won’t use the automatic check out and my reason is they’re taking away a job from someone. My daughter has used them when I’ve been with her and it’s been nothing but mistakes too. So not all elderly people use the excuse of that’s how it was done in the old days. It’s taking a job away from someone. I’m quite up to date with technology but I refuse those check outs!! It’s the principle of it!!!


  • Are they any quicker ? The amount of times they st_ff up and the staff member has to come over out ways them I feel.


  • They like the connection with a person, someone they can have a quick chat with. I only use them for when I have a handful of items and I just want to get in and out. Supermarkets now days week only have 2 registers open


  • Usually I don;t see the elderly using them either, but I swear, the other day in my local supermarket, it was so busy. I went through self serve, and I was rushing, and they machines were all been used by very eldery people. I didn’t know if I should laugh or cry, because they were so slow, and I was in a rush, but it was cute. I guess they did not want to wait in the long lanes to be served by someone. Bless them :)


  • My mum doesn’t speak English very well and she will not a self service counter, I also don’t like to use the self service counter, I am always happy to wait in line. I don’t like how they are taking the place of junior casuals and people needing work. My daughter used to be a checkout operator to earn money for a school trip and she loved it..


  • It can be hard to learn new things when you’re older


  • I loved the self serve when they first came out as they were much quicker than waiting in line, especially if the person behind the counter was unenthusiastic about their job and was slow.
    I guess with the older generation the fear that something will go wrong and there is no one to help them even if someone is standing there to help.


  • It took me years to even use the self serve, my thoughts always have been, I am not a cashier, I am not paid to do this, and it’s taking jobs away. Sometimes I use self serve, sometimes not.


  • It was nice of you to offer to help. People can be set in their ways. So much has changed.


  • I think its more for people interaction and small talks as well.


  • The older generation can be so lonely and a trip to the supermarket may in fact be their only social interaction, plus learning something new can be quite overwhelming. Self service checkouts can be busy and fast paced and I guess some (of any age) will be flustered, thinking they are slow, useless and making people wait. I will use both as I am able to. But often I prefer the quick pace of doing it myself apposed to a younger person (I’m not yet 40) taking so long to scan and then incorrectly bagging items. I guess it’s just personal preference based on what you are comfortable with. But it was nice of you to offer to help her


  • I am almost 60. I don’t like to use the self service counter, as these tills are taking the place of junior casuals and staff needing work.
    I much prefer the friendly smile I get from the checkout operator, a quick chat and a smile, have a lovely day!!! A self service counter can’t do that.


  • I find alot of the older generation are concerned that using a self service machine means that there will not be jobs for those that would have previously worked on the check out. Others just like to be served by someone. For some, they dont get much social interation so they take whatever opportunity they can to talk to someone


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