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Telstra is investigating issues impacting its mobile network just weeks after the telco had nationwide issues with the service.

It is not known how much of the network has been impacted, but 3G and 4G and data disruptions have been reported across the country.

In a statement, a Telstra spokesman confirmed the investigation and said “we apologise to our customers for the inconvenience”.

We are aware of an issue impacting some mobile services. We apologise for the inconvenience and are working to resolve the issue as soon as possible.”

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Telstra spokesman Michael Zappone said the network was working to resolve an issue impacting some 4G mobile voice and data services nationally.

“It is also causing congestion for 3G services,” he said.

“We apologise for the inconvenience and are working to resolve the issue as soon as possible. We are still investigating the root cause.”

He said calls to Triple Zero would connect over other carriers’ networks where they have mobile coverage.

However, NSW Police warned the outages may be impacting people trying to call emergency services.

“Until the issue is resolved, those affected should use a phone with another carrier or a landline if needing to call these numbers,” police said.

This is the second time this month Telstra has come under fire after its network failed to handle damage to a critical “fibre link” that caused some Triple Zero calls to drop out across five states. Read more here.

Share your comments below

  • It’s the fact emergency services can’t be accessed I worry about.

    Reply

  • They make enough profit every year, maybe it’s about time they provide a decent service for the money people pay them

    Reply

  • It is time Telstra was held accountable for negligence. Yes contractors do dig up or damage fibre optic cables. But Telstra does not have clear, concise diagrams of exactly where all of their fibre optic cables, lines, junctions, boxes, etc are. DBYD’s only ever give general vicinity’s which is just not good enough. Telstra – pick up your game and be responsible in action and attitude.

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  • Don’t think Telstra is the best of service anyway. I would think this costs them clients.

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  • The second outtage in the last few weeks!! Wonder what’s going on? Not good if you need help urgently!!!!

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  • This is such a basic service – you’d think they could get it right.

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  • Tonight’s news channels were all quite scathing about Telstra’s second outage in recent times.

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  • Telstra would block anyone’s nose it’s ok to fault yet not emergency numbers.

    Reply

  • I hope this is the last time this happens.


    • Especially if you can’t access the Emergency services.

    Reply

  • Not again.. :-(

    Reply

  • Obviously something needs to be done to protect the emergency call centre access

    Reply

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