It would serve them right if they had to pay up twice…..Cant see that happening!

You are kidding! How can they direct debit if they don’t even have the paperwork?

Bizarre. Paperwork and businesses always seem to be a problem.

So weird, but you should be refunded for all the payments you have made , that were doubled up.

Wow, that’s crazy!!! Just goes to show that the insurance company isn’t cross referencing their policies.

A simple solution would be to cancel the direct debits for a policy they cannot find and leave the one remaining policy. The financial industry ombudsman may be able to assist if they do not resolve your complaint.

Very unfair. They should refund you.

The other day i was get quote for all my insurances as they are all up for renewal. It was only then that i realised i had no paper work on our house insurance. A quick phone call and they emailed it to me. if anything happened to me my hubby would have know idea of who we were through for anything. I should do a if I die folder.

I would say that they should have to refund one of you the payments but I bet they don’t.
They will say it’s your fault for not picking it up.
Hope you get some answers soon.

They should refund for one as you can’t insure contents twice. I’d go to the Insurance Ombudsman if they don’t play fair.

Obviously your insurance company will only allow one claim, but I do agree that the company should have told you earlier of the situation.

oh wow that is not good at all, I would cancel both policies and go with someone totally different.

I would be angry if I were you as well. I hate it when companies make an error and then make it your problem.

I hate it when you realise a company has made an error, but you have to fight to get them to realise it!

In that case currently if something happened you would both be able to claim IF you could provide BOTH your policy details.

Sounds like you were just hand-balled from one dept to the other. On the positive side you’ll get a refund with extra $$$ to spend!

I don’t get this. Do you mean you both filled out application forms for the same insurance company to cover the same items? Did you keep the policy documents with policy numbers and details of what was covered?

Welcome to the world of Insurance we will take you money and not care from that moment on

Sound complicated hope it all works out

should it not work that all of the contents in the house are covered and if they have been taking he money but can not find his policy than you should also be asking for a refund for all the payments on his policy that did not exist