I booked my kids to have a semi-private lesson from the local tennis club during this COVID situation. They invoiced me the whole Term 3(6weeks) so I asked if I can pay by a lesson. First, they said [NO Because they are a small business…have to coaches, venues…] I understood that so I said we have postponed memberships until everything back to normal. I wasn’t bluffing. But they offered an arrangements for us to pay per lesson. So I gratefully accepted an offer. My son already owns his racquet but my daughter doesn’t so we asked them to rent one for her. They sais she can receive a complimentary racquet as a new member, my son who is a member since last October never offered. So I asked if my son can claim one as well. she responded as [we accommodate your family already a lot and it is costly if all member is given a racquet so I don’t order one for your son]
Is this right?
What do you feel if that happen to you?
Posted by Ait77, 30th July 2020