13 Answers

I booked my kids to have a semi-private lesson from the local tennis club during this COVID situation. They invoiced me the whole Term 3(6weeks) so I asked if I can pay by a lesson. First, they said [NO Because they are a small business…have to coaches, venues…] I understood that so I said we have postponed memberships until everything back to normal. I wasn’t bluffing. But they offered an arrangements for us to pay per lesson. So I gratefully accepted an offer. My son already owns his racquet but my daughter doesn’t so we asked them to rent one for her. They sais she can receive a complimentary racquet as a new member, my son who is a member since last October never offered. So I asked if my son can claim one as well. she responded as [we accommodate your family already a lot and it is costly if all member is given a racquet so I don’t order one for your son]
Is this right?
What do you feel if that happen to you?

Posted by Ait77, 30th July 2020

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  • Forgot to add – hope they enjoy the tennis lessons. Important to exercise and keep active within covid guidelines. :)

  • I think they have been accommodating under the current situation so I would be happy with the outcome.

  • I think you did alright out of the arrangement considering they changed their policy for you and gifted your daughter a racket. If that was me, I would be grateful. All the best :-)

  • If your son became a member before your daughter, I would find it ok. Rules change. But if they became members at the same time, I would feel a little let down.
    On the other side they really helped you out a lot. So probably I would just accept the situation and move on.

  • You did well, pay as you go and a complementary racket for your daughter. They were very nice to you and they are doing it hard as many people would have pulled out all together. You just need to be thankful they are still there and you kids are still learning and having fun. Enjoy life!

  • As they became members at different times the offers are different. One racquet each is enough and on the upside no need to find storage for an extra racquet! Businesses are indeed doing it tough at this time and the racquet for new members is no doubt an incentive for new customers.

  • Thank you everyone for taking time to answer my q.I am very grateful.
    I understand your opinion and I am thankful that they made arrangements for our family.

  • I would be happy with what they already offered. I think all businesses are doing it tough indeed at this time. Let’s help them !

  • I think I’d be happy with what I had achieved from the club in these hard times. They seem to be doing the right thing by you all things considered.

  • Everyone is doing it pretty tough at the moment. It sounds as if they have given you a good deal already in allowing you to pay per lesson. You’re not losing out on anything. The racquet that your daughter got is a bonus.

  • I think that they have changed their payment plan and offered a new racquet and perhaps you should be happy with that.

  • Well… I’d be annoyed, but it’s not unusual for “new member” offers to change, so although her explanation may be a bit random, I’d probably accept it.

  • Complementary gift- maybe ist something new thay are doing now to get clients.

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