What a drama,at least it got closed in the end!

Very frustrating & I’m glad you got it sorted but I would’ve asked for a sweetner too-money off my next bill!

Glad that it was sorted finally.

Putting it in writing is often a good solution.

We suddenly discovered we were being charged for next door’s water rates and had been for 2 years. I only picked it up when we suddenly alledgedly had excess water and at the same time we were billed for a one off connection.
The block on the corner had been subdivided and becuase the new house faced into our street and was next door to us we were getting billed for it. We got quite a big refund.

Had I been you I would have also claimed for cost of the phone calls you made. I presume you got a final reading on your gas meter. Was your electricity with the same company??

wow that is unreal. hope i don’t go through that company

Some companies are so rude and horrible to deal with when trying to close accounts

This is so common, my daughter has just discovered that she has been paying her neighbours electricity bill for the last 3 years, only bright spot is that they can only charge her for the last 9 mnths and they have had to refund all the other money, she has the money in the bank now, an apology and she has moved, needless to say she is using another company now, she never could understand the bills but they kept insisting they were correct. utility companies really need to have a good hard look at themselves as they seem to make a lot of errors that cost us the consumer time and money.

Glad you received a letter of apology.

Thank goodness for the Ombudsman.

Some energy supply companies can be so arrogant and rude, it beggars belief. I had trouble a few years ago with AGL, and it was only after using the Energy Ombudsman that the problem was sorted. AGL gave me a $50 discount on my account for the trouble they’d put me through, and as soon as I got the next account, I used their $50 discount, then closed the account & went with another supplier.

It’s awful howling it takes to get things sorted, particularly when it’s not your error.

What some of these companies put people through and the stress they cause through lack of customer service and attendance to errors made etc is almost criminal, just plain horrible.

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  • • mom57522 replied
    • 11 Jan 2015 , 10:09 am

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  If you owe them money their quick to add interest, but of they overcharge or make a mistake it drags on for ages with no extra penalties.

some companies can be so rude

Thanks for the tip. If I’m ever in a similar situation I will use the ombudsman.

I moved to adelaide from the uk 8 years ago and i think australia has the worst call centres ever.
They are so rude and are never helpful they never return calls when asked to do so unless its you that owes them money.
Its dreadful these big companies should be so ashamed of themselves.

Thankfully I’ve never had these horror stories when I’ve had to move house! Its horrible what these companies try to get away with just because therre isn’t a real person for you to talk to and everything is done by phone!

the ombudsmen are a great tool to utilise when needed. it is amazing how the companies listen and act when they are involved

If i could add all the time i must of wasted on hold, the amount of times I’ve been cut off. drives me nuts.

Very bad service – I really hate being on hold for ages and then being disconnected.