This is so wrong,l would be so angry if it happen to me as we budget and don’t need extra expenses!

red pa rip of

That’s not good at all! Maybe their business needs a boost? Not a great way to keep existing customers. Especially after paying months in advance

i think that if you have done the “contract” and paid for how ever many months in advance, then they shouldn’t stick this charge on

Oh dear

Thanks for sharing this information with Mom’s.

It’s been a while now and I was really annoyed at the start as my area has high postage costs, but I’ve continued to subscribe to redpawpaw each month and have been happy with the products each time. I will continue month by month as long as I continue to get good value for money (just not as good when it was $5 a box).

I was about to sign up but then saw heaps of posts on Facebook by unhappy customers about the increase and decided to hold off for now.

They must have had a lot of people cancel their subscriptions now they’re charging for postage. I’ve had an email every day this week, asking me if I still want to join them. But it’s still only for annual subscriptions, which I’m not prepared to do. Monthly would be fine, but I’m not paying up-front for a year with a company that already seems to be having problems.

They had complaints from their customers about the firm they used for delivery so now switching to AP as far as I know. I didn’t enter the MOM comp on here because they don’t deliver to my area and I wouldn’t have signed up with them even if they did deliver to my area as I get samples for free.

Mohave stick with them. I think they offered a great product at a ridiculously cheap price. That was proven in the amount of people on the waiting list. Will be interesting to see how it develops over the next 12 months.

Thanks for sharing your experience. It makes me feel quite angry to hear stories such as yours. You think you are getting a good deal and then the people with the power think they can just change the deal and everyone has to deal with it. Money can make people so greedy and wrong. Good luck to you with getting this resolved. I hope they come to their senses.

It seemed a little unrealistic that they would be able to cope with so many orders at a bargain price. Could see this happening they should have thought about this as a “promotional” stage to save such dismay for customers

Would have been deeply disappointed and angry if I had encountered this. Thanks for sharing and raising awareness for others!

I wasn’t even able to sign up as they told me they would not deliver to my area. I really wanted to sign up and receive the samples, but now after reading this, I am glad I wasn’t able to. I cannot believe what they are doing is legal!

This is a concern if prices are going to rise suddenly for delivery.

I would double check the terms and conditions if i was you as they would have put something In there (a clause) as they wouldn’t be able to do that without it being in the t and cs

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  • • BellaB replied
    • 26 Jul 2014 , 5:32 pm

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  Another sneaky thing they did was change the t and c’s at the same time they sent out the demand for money… To allow them to do that. It wasn’t in the t and c’s I and many others signed up for. I believe the ACCC is now investigating them. How to destroy your own business in 48 hours….

I just got an email to show my subscription has been credited back to my account

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  • • hopefullyheidi replied
    • 26 Jul 2014 , 7:23 pm

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  That’s fantastic! It’s such bad business practice on their behalf.

I think it was a bit rude the way they changed the rules after they started they are going to lose a lot of people by doing that, I was one

i signed up after seeing it on here too, its so disappointing because i enjoyed their boxes!! i paid $50 for the year, bargain! then they wanted another $130 to cover postage- i cancelled. I would like to know what was wrong with the old postage person they were using??