During the school holiday’s we often have our niece and nephew come over to have some time with their cousins, they play in our paddock, chase chickens and keep my two little ferals excited and occupied.
We like to treat them a little so we had quite a busy week visiting a play centre then organise to go for a night at the movies.
We took them for dinner first then headed on over to the cinema
There we 6 of us so it was by no means a cheap night out by the time we paid to go then got popcorn and drinks.
Entering the cinema I was disgusted, there was popcorn everywhere and I m everywhere.
Thick piles under every row of seats, ON our chairs, to the point we actually had to clean them off to sit down and the armrests were sticky. (gross)
We had 4 excited kids ranging from 3-9 so we didn’t get up and leave and at the end of the movie I had a yr old busting for the toilet and it was 9pm so I didn’t complain but DP did get a photo of the floor.
Yesterday I sent e-mail to head office saying how disappointed I was, I know it’s school holiday’s but it was disgusting.
The branch manager called me back and I advised I don’t mind seeing popcorn on the floor in small amounts (it’s expected) t this was ridiculous, If I wanted to sit in a mess & sticky gunk i’d let my kids eat some lollies, throw popcorn on the floor and not pay over $80 for it.
She thanked me for making the complaint even more so as the managers on that night assured her everything was spotless and has left us comp tickets to pick up next time we go there.
Sometimes a complaint is the feedback they really need to fix things, it’s not just whinging and sometimes it pays off in your favour.. not the result I was looking for but a bonus none the less :p
Posted by zarava, 5th July 2013