Why should I have to do all the phoning.

27 Comments

Well yesterday I arrived home with a bill in the mail from the debt collectors, saying that I have not paid $300 on my last bill from the shop I have closed down at the start of the year. It had been past on from tru energy to the debt recovery team. When I saw this I wanted to scream as I knew that I had paid the bill and thought that maybe somehow the new tenants that took on the lease had somehow had this amount onto my bill. I was in a panic but I had to pick up my son from school so would deal with it when I got back home. All I thought about in the next half hour was how did this happen so I just got more stressed and annoyed. I finally arrived home and rang the company and what they said next will blow your mind as it did mine. They actually said ” no your bill has been paid that was a letter sent out by mistake just ignore it” no sorry that I had to get stressed, no sorry that we have not contacted you, just ignore it. Then they told me oh wait you do have $12 on it and I automatically thought $12 I don’t owe $12 and I actually did say this< she then replied with " no you have $12 credit do you want this in a cheque, I told her just close the whole account and direct deposit the $12 in my bank. These companies need to learn to go out of there way if they make mistakes, they should be the ones ringing me and if this had not happened, I would not have known that they had $12 of my money because I was told that the account had been fully closed months ago.

Posted by tilly, 6th May 2014

27 Comments

- - JessyJade190490 said
  - 03 Nov 2015
    2:38 pm
haha, I absolute hate it when I have to stress and worry for no reason. Takes so much energy out of you!! So glad it all worked out in the end for you though. But I totally agree that if a company stuffs up, they should definitely be the ones calling as soon as they know of the mistake…

- - no1ladydj said
  - 29 Jun 2014
    10:32 pm
Energy companies know that we have to use them, so they think that they can treat us like c**p & there’s nothing we can do about it. Thank God for the Energy Ombudsman, who will go into bat for the customers, and help to sort things out. Really hope you got the $12 too, as although it’s not a fortune, I’d make damned sure I got it, just to make a point.

- - mom57373 said
  - 05 Jun 2014
    1:30 pm
that’s unreal. They should definitely have contacted you .

- - fruitwood said
  - 02 Jun 2014
    2:37 pm
I hope you finally got the $12 that was owing to you.

- - coppin85 said
  - 28 May 2014
    2:46 pm
that would have got me stressed too

- - twinmum2 said
  - 23 May 2014
    12:28 pm
I’m glad it got sorted out and it’s nice to know you actually got money from them rather than having to pay. All that unnecessary stress.

- - eestigirl said
  - 15 May 2014
    7:24 am
Thanks for sharing your experience. It’s a warning for all of us. I do hope that the stress of it has started to wear off. When you are up to it, just check what happens with your credit rating so there are no nasty surprises in the future.

- - ams78 said
  - 13 May 2014
    12:47 am
Imagine how much profit company’s make out of people whom just pay the bill instead of questioning them? Glad you got it sorted and your getting your $12!

- - coppin85 said
  - 11 May 2014
    7:13 pm
and if they keep this much ($12) of all their clients money they would make a killing! so wrong!

- - katelt said
  - 11 May 2014
    11:30 am
I am soo soo soo soo soo glad I don’t work for them anymore! I hated it when the system accidently triggered notices, and I would cop abuse from frustrated customers

- - alioop said
  - 10 May 2014
    2:07 pm
Terrible customer services – thanks for the warning

- - rhino333 said
  - 10 May 2014
    1:50 pm
it probably cost you $12 just to ring them and find out it was a mistake

- - curlytops said
  - 09 May 2014
    2:01 pm
I am glad you seem to have got it sorted.

- - tamandimmy said
  - 09 May 2014
    10:35 am
That’s not goo that it happened, maybe ring up and ask to speak to one of the managers. you need t stress the anxiety it caused you and asked for a full written apology or you will go to the press etc about it..

- - Kelly said
  - 08 May 2014
    10:46 pm
Thats so bad just a bit of advice i would also get in contact with the debt collectors and let them know it was a mistake on the electric companies behalf and make sure you now don’t have a red letter against your name as that could affect your credit history in the future.

- - BellaB said
  - 08 May 2014
    8:48 pm
This is very poor. I suppose they might have planned to send you a correction letter, but still…

- - rachaelchara said
  - 08 May 2014
    2:06 pm
We have solar panels installed in our house and the electricity company kept mucking up our bill. It took 12 months for my husband to finally reach someone at the company who could fix up the error. What a pain.

- - mom56524 said
  - 08 May 2014
    12:49 pm
Grrrrrrr what an annoying thing to happen! I absolutely agree with you……
long story short I was entitled to a 60 cash back after purchasing a nespresso coffee maker,
they kept misspelling my name and the whole thing took 3 months, if i hadn’t pursued it, I would not have got my 60 dollars the company would have kept it.

- - hopefullyheidi said
  - 08 May 2014
    7:34 am
How very cheeky indeed of this company. I agree with another comment that big companies these days just seem to do whatever they like. You poor thing. It is so frustrating that they can just treat us this way.

- - christial said
  - 07 May 2014
    8:40 pm
Big companies play however they want! They don’t seem to care about their customers anymore!