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Shopper was shocked to receive a very blunt email in response to her complaint about the lack of plus-size clothing in the store.

A Kmart shopper has shared her anger after receiving a rude email in response to her complaint about the lack of options for plus-sized women in the popular store.

The woman said she had contacted the retailer via their Facebook page to express her frustration only to receive an email from a Kmart employee saying that they ‘can’t cater for absolutely everyone.’

Constructive Feedback

The shopper’s initial post on the retail giant’s Facebook page highlighted the absence of plus-sized options in many sections of the store.

“You have no idea how hurtful this is. I struggle to find anything anywhere that fits me, I’m trying to find workout clothes and my whole section is gone,” she wrote.

“Fat people deserve better. I shouldn’t have to humiliate myself by asking a staff member where the fat section is only to be pointed to the wrong place anyway. I’m so disappointed. Step it up, please.”

The woman says that her frustration at the lack of customer service and lack of options for plus-sized women led to her deciding to make a complaint.

“It’s like your store wants fat people to feel ashamed, but I’m not ashamed. I’m just angry.”

An Unacceptable Response

The woman was shocked by the email she received from a Kmart employee in response to her email.

“Whilst we try to cater for as many people as possible, please understand that people come in all shapes and sizes and we can’t cater for absolutely everybody,” it read.

“It is not entirely our job to make you feel good about yourself.”

The disappointed shopper shared the response to Facebook calling out the store for the lack of professionalism.

“This is the response I get. Kmart needs to do f***ing better.”

Kmart apologised for her experience and the unacceptable response to her complaint.

“Thanks for sharing your experience at Kmart recently. At Kmart, it’s important to us that you leave our store feeling confident and happy. We’re sorry this wasn’t the case and we’d love to take any feedback on board as to how we can improve our plus-size range for you and other women in our stores.”

They also said they would be in contact with her via email to discuss the issue further.

Every woman, big or small, tall or short, has the right to be able to find clothing that they feel comfortable in and that flatters them, especially in a store like Kmart that prides itself on catering to all ages and budgets. It’s so disappointing that a young woman is forced to go public to get these big brands to take notice.

Have you felt discriminated against when shopping for clothes? Share your story in the comments.

  • Trying to buy plus size men’s clothes is even harder than buying ladies clothes

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  • My husband it 6ft 6, and his shoe size it about 15 in men’s. He can’t buy shoes many places and when he can, they are super expensive. Just something you have to deal with in life and understand those big stores can’t cater for the extremes.

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  • Looking for the right size can be a problem for everyone. In some places, the sizes available are very limited.

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  • I know where to shop for my style and size and I wouldn’t complain to a store that didn’t cater for what I wanted, tbh ….

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  • Some stores cater for plus sizes some don’t.

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  • To be honest I don’t see that much wrong with Kmarts response to this somewhat demanding lady. “Whilst we try to cater for as many people as possible, please understand that people come in all shapes and sizes and we can’t cater for absolutely everybody,” and “It is not entirely our job to make you feel good about yourself.”…both statements are true.
    Often enough I can’t find my size or the product I want in Kmart…then I need to search somewhere else. I cannot and don’t expect Kmart to cater for all sizes.

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  • You can’t just blast stores for not selling what you want. There are other stores that do cater!

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  • Clothes shopping always has been and always will be difficult.
    I can’t get clothing for my daughter. She has a tiny waist and very long legs. I can either fit her legs or her waist, never both. And when it comes to shorts and skirts I have standards for length, which for girls is way too short! I just accept that not everyone can be catered for.

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  • Known usual issue. It is quite annoying but I guess there is not much we can do.

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  • My local K mart always has heaps of tiny sizes and heaps of the large sizes but always out of 12-14 sizes. Its annoying. They should have handles this situation better, not very good customer service to this lady

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  • I had a women meet me as I just walked in the doorway to tell me no point in walking in the shop as they don’t have my size, so I just walk back out and never been back and told my friend who was same size as me and we both were size 16. I think some people are quite hurtful in being so judgemental on larger people and a lot of us are not eating junk food, they shouldn’t be so nasty by saying that. If you haven’t struggled with weight you have no idea on the struggles some have trying to eat what isn’t going to put weight on. I shop at Best and Less and found sometimes they are too big for me yet the normal women’s clothes in the largest size not big enough. So you have to shop around Big W sometimes have nice plus size clothing and Autograph are good when they have markdowns and again some sizes are too big for me in both shops.

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  • Sadly it’s frequently an issue, anything nice usually stops at a 14-16 and a lot of items above this size lose their shape completely

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  • There are plenty of plus size clothing ranges like Miller’s and what not. People need to stop complaining because not everyone can cater to everyone size. A long time ago i was morbidly obese and i didnt sit there winging and complaining about clothes not fitting me. I got off my fat ass and lost the weight eating right, exercising and buying my clothes wherever I could not winging about it.

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  • Was heavily pregnant and went to a clothing store to find something for a wedding and couldn’t find anything higher than a size 12 I was mortified that that was as high as they went. Was told to go else where or loose weight. After responding that I wasn’t fat that I was carrying a growing human, they didn’t say much else. So infuriating though I walked out the store and have never been back!

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  • I’m in two minds about this as people are always in talks of embracing all body types but to me I think that it’s more about health.
    People who are overweight point a finger about not being able to purchase clothes in bigger sizes or how people should be happy with the way they are but if you’re in an unhealthy weight range and trying to make excuses for poor eating, I don’t think that should be applauded. If you have health issues abs can’t lose weight, fine but eating junk and then gaining weight and not being able to purchase larger clothing sizes is another thing.

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  • No, I’ve never felt discriminated. If anyone wants to buy really nice clothing or plus sized clothing at great prices then Autograph online is fabulous. Their sizes usually range from 14 – 30. I shop their big sales and love their pricier stylish tops etc…at knock down prices. They have a fabulous range, styles, colours with better quality material than I’ve found at Kmart, Target, BigW or Best & Less. I love my Autograph wardrobe. Their last big clearance last month, I paid no more than $19.00 for my tops, with most reduced to $12.00 — bought a whole new wardrobe. You can’t be insulted when you shop online.

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  • My Kmart often has lots of plus size items but they never look very good quality.

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  • I actually didn’t think the first bit was rude (about trying to cater for as many people as possible, but not being able to cater for everybody). And the second was only a bit rude given she raised the subject first.

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  • Kmart has not right to send email like this one. They should be able to provide various sizes not just standard one.

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  • That response was rude but I understand they can’t cater for everyone, obviously they want to stock the more popular sizes that will make the biggest profit. I’m very tall and gave up on finding pants long enough in these types of stores years ago.

    Reply

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