So I have had to take the day off work because I am in dire straights with a few things and have to try and solve a few problems. I have a my gov account but can’t access the Centrelink side of it, so I decide to call. I have now been waiting for 25 minutes. The story is even worse if you go in there, which I rarely get to do as I work full time and full time single parent. They send messages to say I have a new letter, but how the heck am I supposed to access it. I suppose then they will cut the minute amounts I get off them off because I didn’t respond. Where I live they have moved Centrelink to a place that’s very hard for the elderly and disabled to access and dumped Medicare inside of Centrelink. There is very little places to park and the fees aren’t great and the time limit is low. Don’t worry though when you get in there you can expect to be greater by somebody with an iPad who still can’t answer your query and seats you next to somebody or a group of people who have very poor hygiene and the smell makes you want to throw up. Rant over

Posted anonymously, 2nd February 2015

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  • took thhe day off work


  • Often the wait times on the phone can be as long as 90 minutes. If you’re lucky, a recorded message asks for your details and they call you back. It’s a pain in the butt!


  • when you ring them up, if you tell them (the computer) your details, customer number etc, it should give you an option of avoiding the queue by letting them ring you back when they can.


  • I am so glad that i dont have to deal with centrelink anymore, im sure in total i wasted about 1 whole week of my life waiting on the phone to them.


  • I avoid Centrelink at all costs for all those reasons!


  • Unfortunately; a lot of the online services do not deal with all situations; even though the push is for more of these services to be in place. Often you do need a ‘real’ person to talk to about your situation. I have had no success with these online services. It can be a waste of precious time.


  • Not that I go very much but our Centrelink is the same. Medicare used to be a nice place to go into (quick, polite staff etc) but now they have moved to Centrelink building all that has gone. Not happy!


  • I was surprised when I went to my local Medicare office and found it closed with a piece of paper on the door advising of the move! With great difficulty the new location was found and it is less than ideal with limited parking and very difficult for people to access that need to use public transport. Difficult to understand the logic of the move. Hope you managed to get your business sorted. :)


  • Yes, Centrelink provides very poor customer service.

    • Ours is in a fantastic location – directly across a double laned main road in direct view and in close proximity of a xxx entertainment venue, with a rather terrible name.


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