Wow….im very shocked by this. I find that if you post a very factual account of things without emotion and tag the businesses involved then the general public on facebook will react and take care of things for you.

that’s really disgusting, name and shame

I am so sorry and sad to hear of this woman’s loss. This is utterly disgraceful of the retailer.

This is a terribly sad story. I understand the need to get rid of everything, quickly, and think it’s great there is a supportive group of people out there to help with this process. Those on social media, I mean. Those who do understand. I know retailers have their policies, and I can only imagine this poor woman having to explain her need to return each item. I think a little common sense and compassion is needed in these situations.

I can understand the refusal on the cot but feel the gift card refusal terrible. The store that the gift card had been purchased from had no items to be put back into stock and a refund would have produced good customer relations and feedback.
I too have lost a bub and am sending all my love and strength to you Belinda. xoxo

I can see both sides of this story and feel for all. It is terrible to lose your baby and also hard for the store. It reminds me of all those horrible utilities, etc. that refuse to believe your husband is dead while you are grieving about it and they demand that only he can fix this problem with the phone, electricity company, etc. and sometimes even showing them the death certificate doesn’t stop them.

Incredible. Like she wasn’t suffering enough. 🙁 But how good for that crowd-funding. Lovely idea to donate the cot and the money to those charities.
It must be so terribly sad to give birth to a stillborn baby. I can’t even imagine. 🙁

Life ca be cruel at times.

I can’t imagine having to go through this and grieving the loss of a child. But what a beautiful thing she is doing in donating the cot and funds raised

God bless this poor woman and baby ash. To go through that TRAUMA then have to deal with these UNFEELING IDIOTS is heartbreaking. NAME AND SHAME THEM so other mums can shop elsewhere.
What has happened to COMPASSION above the mighty dollar and sales????????????

I’m so sorry that she had to go through this. I know it’s always about company policy but they could have at least refunded the money for the gift voucher. Unfortunately businesses aren’t like that these days. It was wonderful of the people who started up the crowdfunding page for them.

Such a sad and painful situation ! I also can understand why shops and retailers can’t give money back when it isn’t in original boxes, she’s lucky she got part of the money back on the cot. They could have make an exception for the gift card indeed, but the reality is that it often doesn’t work like that in life and staff have to respect rules and policies.
Selling the items via Facebook or other media seems a good move to me. Glad someone jumped in for this couple and started a crowd funding page. Bless them !

It sounds harsh but I understand that they wouldnt want to give a full refund on the Cot as they wouldnt be able to sell it for full price without the original box.
The gift card is something that the full cost could have been refunded without issue.
Things like car seats im sorry but there is no way a shop should take them back as you cant prove that they were not used and they could be putting another child at risk if they then sold that item and it had been in an accident and should have been scrapped.
I know it sounds harsh but i think you have to see both sides.

What a sad, sad situation. Glad the family is receiving community support now.

I bet I know which baby retailer that was. This poor lady. Imso sorry for your loss

As a Mum who lost a son at 20 weeks and held his tiny, perfect body in my arms before he was taken away for good, I suffered terribly. Despite leaving the hospital with a beautiful bear, care of Bears of Hope, I still obviously felt robbed of my baby and my dreams for him. Nobody seems to follow up after a mother has lost her baby and thats wrong! With a live baby, the mother is called by local nursing staff or Early Childhood Clinic to ensure she is coping, baby is well and putting on weight and to help teach new skills, if necessary. But as a mother who has lost her bub, none of this happens. We are NOT treated as mothers when really, we have a greater threat of post natal depression. We must deal with the funeral of our dead child. We must explain to others as to why our nursery room is empty, void of any cot, baby seat, nursing chair or soft toys in the corner. How can we change this????

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  • • mom101628 replied
    • 09 Jun 2016 , 9:37 pm

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  There should also be care nurses who check up on you after you have lost your baby. It is such a hard time and you grieve alone because no one seems to be there to help.

I understand why they wouldn’t take them back but this was not an ordinary circumstance. It would have been hard enough for her to approach the stores and explain why she was needing a refund. So awful!

I experienced something very similar when one of my sons was stillborn at 37 weeks. Some retailers were understanding, others were not. I kind of understand their policies, but wish their staff could have spoken a little more sensitively.

My deepest condolences to Ms Ainley. This must be such a painful experience to go through. Although some of the stores didn’t show any compassion, there are always others out there more than willing to help.

Very brave and strong women. Wish her all the best.