Mum's Horror After Daughter's McDonald's Injury

A mum has shared her horror after her daughter suffered a horrific McDonald’s injury resulting in severe burns to her face…

Taking to Facebook, a mum has shared her anger after her daughter suffered severe burns to her face, allegedly after visiting a McDonald’s restaurant in a US airport. The mum says her daughter was mistakenly given boiling hot water by a staff member at the fast-food chain and began to develop blisters over her lip, chin and neck just moments later.

A Holiday Disaster

The family were at the airport when four-year-old Lainey and her mum, Emily, decided to get some breakfast. “I ask the worker if they can fill up my daughter’s water bottle,” Emily wrote in her post. “She asks,’ do you want ice?’ to which I replied ‘that would be great.”

Lainey’s water bottle was reusable and insulated to keep warm liquids hot and cold liquids chilled, meaning the temperature could not be felt from the outside. After taking a small sip of the water, the unthinkable happened, just before the family were about to embark on their dream holiday.

“She takes a drink and immediately starts screaming bloody murder,” Emily said. “It was the most atrocious little, heart-wrenching sound you’ve ever heard. I turned around and she was the most inconsolable human you’ve ever seen.”

mcdonald's injury

No Support

After figuring out that her daughter’s drink bottle had been filled with hot water instead of cold, Emily says she was distraught. “Why would you put scalding water in a child’s water bottle?” she asked. “Especially since I had asked for ice in it!”

After approaching the counter to demand an explanation, Emily says she was given little support. “The employees were clueless on how to handle the situation,” she told a local news channel. “This is not how I intended to start our long-awaited vacation.”

McDonald’s said they are taking action to investigate the claims. “The safety of our guests and crew are our top priority,” they said in a statement. “We are taking this claim very seriously and investigating this matter.”

We really feel for Emily – watching your child in pain is heartbreaking, especially when you feel like it could have been prevented. We hope that McDonald’s put measures in place to ensure that this never happens again.

Has your child suffered an injury while eating out? Share your story in the comments.

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32 Comments

- - meedee said
  - 13 Apr 2023
    11:12 am
poor little darling. Doesnt makes sense to ask “Why would you put scalding water in a childrens water bottle?”…. Obviously its not like the staff member did it on purpose. Human error and im sure the staff member felt awful. Most staff at McD’s are only young teens and they are rushed off their feet ibn a pressure environment so mistakes would easily happen. its shocking but just one of those horrible mistakes.

- - CaraW said
  - 16 Aug 2019
    9:25 am
Awwww that poor child.

- - serotonin said
  - 06 Jun 2019
    3:48 pm
If only they had put ice in it, it wouldn’t have been so hot. Poor little cherub.

- - mom206279 said
  - 30 May 2019
    4:21 am
Wow! No wonder maccas refuses to heat baby bottles. This little girl could have died so easily.

- - mom114371 said
  - 26 May 2019
    9:49 pm
This is terrible! How did these employees manage to fill it with boiling water. If it was an insulated bottle did they think it was a thermos? That’s the only logical explanation I can come up with

- - MisChip said
  - 22 May 2019
    11:28 pm
Oh my goodness. the poor thing. This is just awful. I don’t even understand how this mistake could happen.

- - rovermum said
  - 22 May 2019
    9:27 am
Ooh, whilst this is an accident, it’s a very dangerous one. Hope the little one is okay, but I imagine she’ll have a fear of McDonalds now.

- - tessie said
  - 21 May 2019
    3:59 pm
Why would you ask if someone wants ice in it if you are giving them boiling water? Hope her daughter is okay.

- - mom19782016 said
  - 21 May 2019
    12:13 pm
What an accident. I hope shes ok.

- - ella12 said
  - 21 May 2019
    11:46 am
Oh no, the poor little darling, that’s horrible.

- - Kjjddl said
  - 21 May 2019
    11:20 am
Of all the comments I read saying mistakes happen, well that’s absolutely rubbish in my opinion. It’s complete carelessness on the employee behalf who did it. You cannot mistake scalding hot water to cold especially when asked to fill a child’s drink bottle. Id be outraged and would lose it.

- - Carly said
  - 21 May 2019
    10:47 am
the poor little girl!!

- - sars_angelchik said
  - 21 May 2019
    8:55 am
mistakes happen but I really don’t know how boiling water could have been confused with cold.

- - rachel1970 said
  - 21 May 2019
    7:30 am
Mistakes can happen, but on the other hand, the mother should have checked as well, just to make sure it was ok.

- - mom91814 said
  - 21 May 2019
    4:18 am
They need to have well trained staff not kids just because they to want to pay more money for Adult staff that why they employed the younger kids.

- - youngoldlady said
  - 21 May 2019
    2:49 am
Lucky nothing this serious has happened to any of my children.

- - nealsq said
  - 20 May 2019
    11:00 pm
oh no poor little thing, I hope she has recovered well

- - mom101628 said
  - 20 May 2019
    10:09 pm
So terrible that the staff didn’t know what to do after this incident – so sorry for your child.

- - Mum2archer said
  - 19 May 2019
    10:19 pm
Oh wow thats so bad! I can’t believe that the staff have been so negligent. That poor little girl

- - Jen2019 said
  - 19 May 2019
    9:09 pm
That’s horrifying! Poor kid, I hope she heals quickly.