Insurance companies what a joke - Real Mum story on MoM

23 Comments

Get real REAL INSURANCE having checked my statement it came to my attention that my partner and I both have contents insurance for the inside of our house insurance co didn’t pick up on this only found out when we were talking about direct debits so ring insurance co spoke to five ppl and they can not find my partners policy yet they take payment each month now we have to fax his bank statements to Sydney so they can trace it what a joke so what if we make a claim can we both claim or just one of us they won’t answer that question what about if we claimed for the same things ????????

Posted by mom57513, 29th May 2014

23 Comments

- - mom73672 said
  - 05 Mar 2015
    11:09 am
It would serve them right if they had to pay up twice…..Cant see that happening!

- - mom57522 said
  - 29 Sep 2014
    5:54 pm
You are kidding! How can they direct debit if they don’t even have the paperwork?

- - 3timesamum said
  - 08 Jun 2014
    2:27 pm
Bizarre. Paperwork and businesses always seem to be a problem.

- - mom57373 said
  - 05 Jun 2014
    1:24 pm
So weird, but you should be refunded for all the payments you have made , that were doubled up.

- - fruitwood said
  - 02 Jun 2014
    8:24 pm
Wow, that’s crazy!!! Just goes to show that the insurance company isn’t cross referencing their policies.

- - shareem said
  - 31 May 2014
    9:01 pm
A simple solution would be to cancel the direct debits for a policy they cannot find and leave the one remaining policy. The financial industry ombudsman may be able to assist if they do not resolve your complaint.

- - Emilyypamela said
  - 31 May 2014
    1:20 pm
Very unfair. They should refund you.

- - Starlight said
  - 31 May 2014
    7:57 am
The other day i was get quote for all my insurances as they are all up for renewal. It was only then that i realised i had no paper work on our house insurance. A quick phone call and they emailed it to me. if anything happened to me my hubby would have know idea of who we were through for anything. I should do a if I die folder.

- - Kelly said
  - 30 May 2014
    10:37 pm
I would say that they should have to refund one of you the payments but I bet they don’t.
They will say it’s your fault for not picking it up.
Hope you get some answers soon.

- - mel1 said
  - 30 May 2014
    4:17 pm
They should refund for one as you can’t insure contents twice. I’d go to the Insurance Ombudsman if they don’t play fair.

- - meimei said
  - 30 May 2014
    4:11 pm
Obviously your insurance company will only allow one claim, but I do agree that the company should have told you earlier of the situation.

- - tamandimmy said
  - 30 May 2014
    3:08 pm
oh wow that is not good at all, I would cancel both policies and go with someone totally different.

- - hopefullyheidi said
  - 30 May 2014
    2:02 pm
I would be angry if I were you as well. I hate it when companies make an error and then make it your problem.

- - katelt said
  - 30 May 2014
    8:01 am
I hate it when you realise a company has made an error, but you have to fight to get them to realise it!

- - twinmum2 said
  - 30 May 2014
    6:00 am
In that case currently if something happened you would both be able to claim IF you could provide BOTH your policy details.