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This is just an update, if you read my last post it was about being sent a bill stating it was outstanding on my shop that I closed for electricity and would be sent of to the debt collectors because it had not been paid. I contacted the company who stated “oh sorry it was a mistake” I was in credit and they would fix my account. Well just an update, yesterday I received a letter from the debt collectors for that same bill, the bill that was a mistake the one that I was in credit for and after speaking to Energy Australia who assured me this would be fixed and my account was no longer active. I was furious, I rang both companies and gave them a mouthful only to be asked once again for me to do the running around, for me to send emails off to sort this out. Well I lost my ……………… I told them it is not my job to fix anything it is your mistake you need to ……… fix it. It is so wrong. The result is now energy Australia is going to email the 3rd party debt collector and as they cannot tell me whether or not they can send me a confirmation email stating it has been removed because as they have said “it is a 3rd party” well now I still have to phone the debt collectors back up to confirm it has been removed, oh and they also told me it would take at least 2-3 days to receive the email. What a load of ……
What gets me is have they never heard of great customer service where they actually communicate by speaking, it would be so easy for them just to communicate by phone and fix the problem that they have caused, the debt collectors do work on behalf of them so it would be so simple to make a call.


Posted by tilly, 24th June 2014


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  • Sounds really quite hairy! Thanks so much for sharing this!

    Reply

  • We had similar issue when we switched phone providers. Our old one ‘forgot’ we had switched and kept charging us. Our bill ended up on our bad credit check list. I spent hours trying to fix this bill before it got this far. They assured me it was all fixed. Until we were refused credit because of this ‘fixed’ debt. I spent many more hours on the phone, getting the run around, the debt was wiped though…..eventually

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  • Oh my goodness….how frustrating for you!!! There needs to be a more simple process.

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  • Another update and they are still harassing me I received another letter from the debt collection agency, so once again I rang both companies and gave them an earful. I also took the advise from on here and I have rang the obudsmen to deal with it, They now have 5 days to sort it out.

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  • I feel your frustration; we all hate dealing with them!! Good luck relax it should be sorted soon!!!

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  • That would make me so bloody peed off. I hate bills.

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  • realy over energy Australia I didn’t get a gas bill for nine months there problem not mine then they sent me 6 bills all at once saying it was over due whos fault is that?

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  • My cousin has been going through the same thing with both electricity and internet provider. The electricity was for a previous tenant & my cousin had gone with a different electricity provider but is being threatened with power being shut off & debt collection if she doesn’t pay. The internet provider has been phoned & emailed 8 times in all now, plus 3 calls to the debt collector, each time it has been ‘sorted’. The internet in question was never actually connected, she got a ‘quote’ & decided not to go with that company. The bill is for connection, a modem (?) and months of apparent usage. Sigh. Good luck to us all.

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  • such a pain that company is, we left them a few years back and they owed us $700 took me nearly 2 months to get it back off of them.
    Quick enough when you owe them money but not the other way round, i would never recommend them to anyone.

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  • I did not read your first post, just the update but I feel really bad for you, that would be so frustrating and annoying not to mention costing you money/credit to constantly ring them back and forth. I really hope it does get sorted for you and SOON.

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  • What a frustrating situation. I myself have been in situations lately where I’m so sick of lack of customer service. I perform in my job to expectations- why can’t other people grrr.

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  • I admire you for holding it together as well as you did. I had a problem with AGL a few years ago, and they stuffed me around for several months. After I tore strips off them over the phone, I received a letter of complaint from them about how I abused one of their call centre staff. No mention of the problem they caused, no apology from them for the months of running around I had to do & the phone calls I had to make, trying to sort it out. In the end I went to the Energy Ombudsman, and they were absolutely wonderful, and had the problem sorted within 2 weeks. I don’t know what state you’re in, but for Energy Ombudsman contact information, go to this site … (Good luck!)

    http://www.ombudsman.gov.au/pages/related-sites/industry-sponsored-ombudsman-schemes.php


    • Thank you, it is still going on and I have taken your advise, they now have 5 days to fix it.

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  • I can understand why you lost and let them have it. I do not understand why they can not contact the debt collector as they are the ones that put in to them for recovery. They should be doing that not you. I hate it when companies tell you they have fixed the mistake and yet you still get chased for it. You can contact Fair Trading or the ombudsman and most of these sort of companies are very rude and do not know what customer service means any more. I really hope you get it fixed

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  • arghhh you poor thing!! companies can be such a pain! I hope it gets sorted soon for you

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  • This would make me very angry and frustrated. Sympathy for you!

    Reply

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