Mum shares a hilarious rant about a customer service experience that really left her rattled.

“Dear Coles,

“Your cashier threw a jar of Vegemite at me then did a Poo behind the counter.

“My transaction started off positively, the kind of friendly service I am accustomed when shopping at Coles.

“The checkout assistant was extremely friendly, helping me place my groceries on the counter, smiling, asking if I had any more items in my basket? I’m not sure what kind of HR policies you have in place but at one stage she even blew me a kiss!

“Once all my items had been neatly unloaded at the register the check out assistant began scanning my items, one at a time, ever so gracefully whilst making little beeping sounds as they passed by the register, she then looked at me and said “FOUR”.

“I thought this was cheap for a jar of vegemite, a cup of Chicken Noodles and a bottle of Vanish but Coles do have great specials.

“I proceed to hand her $20

“The cashiers eyes lit up immediately.

“We proceed with the note exchange where she snatched the note off me, stuffed it in her till and closed the draw.

“I paused for a moment awaiting my $16 change…. but nothing…. she just stood there grinning.

When I questioned her about my change she started to get all huffy…

“Repeating the word “bye bye” over and over.

“I politely explained to her that I needed some change from her till, that i had given her $20 and In return she needed to give me some money back.

“At this point she began screwing her face up as she repeated in anger “bye bye” then with one foul swoop she swiped my groceries off the counter in a fit of rage.
Mortified by her behaviour, yet wanting to remain the bigger person I quietly proceeded to explain how a “transaction” worked.

“I advised her if she did not issue me with my change I was going to speak to the 2IC when he got home.

“In the middle of my calm explanation the cashier ducked down behind the counter. Assuming she has bent down to pick up the items that she threw down there in her rage I wait….. again….. nothing….. so I cautiously peek my head over the register when to my horror I notice that she is in fact squatting behind the counter doing a poo!!!!

“Absolutely appalled by not only the behaviour but the stench I left, where she proceeded to run after me crying with soiled pants.

“My shopping experience today was far from acceptable and I would appreciate if this matter could be looked into promptly.

Please see photographic evidence that I managed to capture of the cashier in question.

Regards,
Unhappy shopper.”

Kellie’s hilarious post has attracted over 4,000 comments and 3,000+ shares.

Comments include:

-“Oh my god this was the best!!!”

– ” I once had a similar experience with my little “barista”…. coffee date ended very abruptly when I realised my cappuccino was being refilled from the dogs bowl.”

– “I constantly get served food… ‘dog food'”

– “This is the best!”

– “OMG I thought you were serious!”

Love it, Kellie! Fingers crossed your next trip to the supermarket is a much better experience.

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