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Has anyone else had such bad customer service that it has made their blood boil. This happened to me at the weekend, and i am still fuming. I won’t go into the details, but I am still tossing up about if I should make a complaint to their managers or just let it go. I don’t want the person to lose their job, I would just like them spoken to about their choice of words and rudeness at the checkout. what would other Mouth of Mum’s out there do. I feel evil getting the person in trouble, but at the same time I feel they need to learn some respect


Posted by katith21, 2nd October 2013


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  • They are getting paid to provide excellent customer service,l had a rude older lady at a check-out and now l just won’t go to her again as it’s not a good experience.

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  • If it has affected you this much, consider writing something just to get it out of your mind. Whether you send it or not is up to you, but to just get it out will help. Been many a night where I replay such events over and over in my head instead of going to sleep. Once I do something about it, not so consuming.

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  • I would write a letter, but be sure I was polite while complaining.

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  • It depends on the level of rudeness. If I thought that person was having a bad day, I’d just let it go.

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  • I would write a letter detailing the experience and suggesting that all staff be retained or have a refresher in customer service so 1 person isnt singled out

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  • this story is good

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  • exellent super story

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  • Now days I either say something on the spot or let the manger know, as its their money its effects. I always look at it like would I want that person working for me

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  • I usually make a remark along the lines of someone’s having a bad day.

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  • It’s a tricky thing, isn’t it – because saying something is awkward…but not saying anything isn’t going to make it any better, either. I have had a similar experience before. I ended up simply sending an email which I started off with ‘It may very well be that this person was having a difficult day which I understand happens, but felt I should mention…….’ and finish up with ‘……..it simply felt a shame to have ended my shopping experience in that particular way’. At least then the employer, who should know that employee fairly well, can decide what is appropriate considering anything that’s gone down. AND, you should get an apology, too. Good luck with whatever you choose to do.

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  • Definitely let the manager know. If they lose their job it’s probably not the first time they’ve been rude. I always like to think of the next person they deal with. I maybe be strong enough to tolerate rudeness but the next person may not.

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  • I think you should put a complaint in, because its not fair to be treated rudely. Their staff needs good customer service.

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  • I also would complain as they are employed in a job where they are meant to be polite and give you good service. If you don’t complain than they may be loosing customers and not knowing why. Don’t feel guilty if they don’t do their job right

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  • You could make a complaint but actually ask that the person not be fired but given further training and a warning.

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  • I would put a complaint in. If your not happy with there service write and email explaining the details. There is nothing worse then being spoken to rudely. being in customer service the customer are always right and the customer should leave happy that is how business keep customers coming back. If they loose there job it isn’t your fault they should of been polite to you.

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