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I have ringing the hospital twice a day to check on my Mother just to make sure is alright and doing it twice morning and night Hoping they may know much if a doctor as been near her.
So I rang this morning and always ask to speak to the nurse in charge off looking after my Mum.
Well I rand this morning and stop to the nurse in charge and and she told me it was a stomach infection and than I read out all the notes I have taken when I have rung she than admitted she had no idea and and had not read my Mum’s chart and if I could ring back in 1 hour to which I did and got a very nice nurse whom assured me what I knew was correct. So I think the hour the other nurse asked to ring back in was shift change in that hour. Well once again I got a lovely nurse this time around again. but what really got to me is how do you get a nurse in charge of a patience who has not read their chart and chart history. than how are they going to look after them properly . Out of all the times I have called I have only 2 that have no idea about anything,,,,but all the other nurses are fantastic and friendly and likes to make sure they have told you ever thing abut how Mum is going and outs me st ease .
SO thank you to all the other nurses that have been lovey and also reads her chart to check if there is any thing elseI should know


Posted by arcticwynta, 19th May 2014


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  • I know what you mean,if only some-one knew what is going on!

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  • i like reading these stories it s fun

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  • I agree and she shouldn’t have lied about looking at the chart

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  • I really hope they are treating you a bit better now. Might be worthwhile to mention it to the nurse in charge of the ward


    • I did report her when I rang next and that nurse did not sound impressed, I do ring around the same time twice a day, Today I got a lovely nurse, I so got a call today from one her 4 doctors but I’m not ready to update on that one as yet

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  • In my experience, you’re lucky if you spoke to even one nurse who gave a toss about their patients. Most don’t.

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  • I just went through four months of this with my dad Bonnie, as it was a long drive to the hospital and I could only make it twice a week. I found that if I rang the same time each day I had a better chance of get the same nurse. And if you say straight away I’m Next of Kin. But it’s truly hit and miss. Some are great nurses but horrible on the phone and don’t speak English very well. Goodluck.

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  • I think with the amount of patients one nurse it put in charge of, it would be easy to get a patient mixed up comming to the close of a shift.
    BUT that is no excuse for not going and finding out immediately after it was pointed out wrong symptoms.

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  • I would not have minded but all she knew was her name when the phone was past to her and yes I know they are busy but they say you can ring any time and get up dated even more so when you live to far way to get there. My daughter works in an aged home and I understand the clients demands.. but don.t bullshit me when my Mum is dying

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  • Maybe when your in there next, ask when shift changeover is,talk to the nurses and build a relationship with them. Then they will feel lie, they have a better relationship with you.
    Also you have to remember these nurses are working long hours and you might just keep catching them at a bad time.

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  • Oh Bonnie that doesn’t help with all the stress of everything else, you poor thing. That’s terrible. If they didn’t honestly know, which I know is terrible, rather than lying they should have gone and got her chart and read it out for you.

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  • Its frustrating on both sides
    I know you just want to know how your mum is and then on the other hand the nurses do get busy there
    I hope you can find a even grounds on both sides
    and best of luck to you mum :)

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  • I think some nurses just don’t have the time to go reading everyones notes so they just listen in the hand over so only know what the pervious nurse has told them, yes i know this is rubbish but nurses have to look after so many patients in one go that gone are the times when they can sit down and go through each and every file that they have.

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