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I have had so many problems with my power bill. With this last bill doubling I couldn’t take it any more. I have an open fire place and there was no reason for the increase in the power (no electric heaters here). To use as much power as they say (based on an energy calculator) we’d have to have an extra two people living in the house, a pool, floor heating and reverse cycle heating, four fridges, four tvs, four computers and be doing fourteen loads of washing through the dryer and fourteen loads of dishes in the dishwasher. I rang and now have a case manager. What a horrible, arrogant, rude little man he is. He doesn’t listen and constantly cuts me off. He told me we were ‘just big power users’ and to get an electrician to check the appliances. Instead I got an energy monitor. Let’s just say that the numbers don’t add up here. My feeling is that this is going to end up with the Ombudsman!


Posted anonymously, 24th July 2014


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  • My daughter had a power bill that was over a $1000. She queried it cos there was no way she could have used that amount in that time. They told her, repeatedly, it was right and she had to pay it. So she set up,a payment plan and started paying it off. Then her next bill was sent and they suddenly realised….oops no way can the meter be reading this if it read that last time :/ Yep, power bill was wrong. So daughter ended up being in credit for her power bill. Even though it caused a lot of stress

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  • It’s so bad :( hope you get a good outcome soon :(

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  • yeah i reallllyyyyyy!!!!!!!! hate when our actual usage is lower than ever every month but our bills just keep creeping up. we changed tariffs that was supposed to be better on paper but i don’t see the change.

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  • We are just starting to see issues with origin now.. and it is peeving me off!

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  • Reading all the comments I see I’m not the only disgruntled with energy providers.

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  • I’ve never had a problem with Energy Australia, but in the past I had all sorts of problems with Origin and even worse with AGL. I’d never go back to either of them, especially AGL.


    • We’re also with AGL and our bills are…through the roof.

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  • I also am with Origin and my electricity bills are just ridiculously high

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  • im with enrgy Australia to I have had problem after problem with them from phone calls asking why I haven’t paid my bill which I didn’t receive to not getting a gas bill for 9 months and them wanting me to pay the whole lot at once grrr

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  • I understand what you are saying. I am with energy australia, I have not received a bill from them since August 2013. I kept calling them and telling them, I even kept paying my bills until March this year – and that was without seeing them. Finally I contacted the Energy Ombudsman and within 5 days energy australia contacted me and informed me that 2 other people were experiencing the same issue. They said when it would be sorted out I would receive quite a few discounts and not have to pay it all at once. Four months later (last week) I receive a bill with all sorts of stupid amounts on it dating back to 2011/2012 OMG! I almost had a heart attack as our electricity bills are usually around $1200 a quarter and I just received another letter telling me it will cost around an extra $2.80 per week with the price increase. We have reduced our usage but the price keeps going up. I believe it will probably be many months before our bills are sorted out. Beware of Energy Australia!

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  • I have just rang the ombudsmen myself regarding the issue of a bill outstanding at the debt collectors that I don’t even have, they just keep harassing even after all my phone calls to both companies, said that it would be fixed up and it is still happening, so now they have 5 days to fix it. These companies think they are above the law.

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  • Yeah dont ever use Energy Australia! have had a world of problems with that company id rather be off the grid completely then having to deal with that company.

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  • Make sure you right down the meter numbers the same time every week’ you’ll soon work out where the power is actually going.

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  • The energy monitors are great. We got one from Jaycar and check it against the reading that we get from our supplier. I can check what our monitor says against the online Energy Monitor that Origin has.

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  • I can relate to this, we were away for a month, one third of the bill and usage still increased. we have even paid to have the metre checked, and of course, it’s fine. You just can’t win. They say you have used it and that’s all there is to it!

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  • Power companies think that they can walk all over us, with their attitude, high charges, and general treatment of us. They know that we have to use their “products”, but that’s no excuse for them treating us so badly. Always refer issues to the Energy Ombudsman if you have problems, as they really can help out. I’d love to know more about the “energy monitors” that people are mentioning. How much are they, and where could I get one?

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