I have had so many problems with my power bill. With this last bill doubling I couldn’t take it any more. I have an open fire place and there was no reason for the increase in the power (no electric heaters here). To use as much power as they say (based on an energy calculator) we’d have to have an extra two people living in the house, a pool, floor heating and reverse cycle heating, four fridges, four tvs, four computers and be doing fourteen loads of washing through the dryer and fourteen loads of dishes in the dishwasher. I rang and now have a case manager. What a horrible, arrogant, rude little man he is. He doesn’t listen and constantly cuts me off. He told me we were ‘just big power users’ and to get an electrician to check the appliances. Instead I got an energy monitor. Let’s just say that the numbers don’t add up here. My feeling is that this is going to end up with the Ombudsman!
Posted anonymously, 24th July 2014