This is just an update, if you read my last post it was about being sent a bill stating it was outstanding on my shop that I closed for electricity and would be sent of to the debt collectors because it had not been paid. I contacted the company who stated “oh sorry it was a mistake” I was in credit and they would fix my account. Well just an update, yesterday I received a letter from the debt collectors for that same bill, the bill that was a mistake the one that I was in credit for and after speaking to Energy Australia who assured me this would be fixed and my account was no longer active. I was furious, I rang both companies and gave them a mouthful only to be asked once again for me to do the running around, for me to send emails off to sort this out. Well I lost my ……………… I told them it is not my job to fix anything it is your mistake you need to ……… fix it. It is so wrong. The result is now energy Australia is going to email the 3rd party debt collector and as they cannot tell me whether or not they can send me a confirmation email stating it has been removed because as they have said “it is a 3rd party” well now I still have to phone the debt collectors back up to confirm it has been removed, oh and they also told me it would take at least 2-3 days to receive the email. What a load of ……
What gets me is have they never heard of great customer service where they actually communicate by speaking, it would be so easy for them just to communicate by phone and fix the problem that they have caused, the debt collectors do work on behalf of them so it would be so simple to make a call.
Posted by tilly, 24th June 2014
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