Recently MoM ran a competition to win a three month trial subscription to RedPawPaw, a company that was offering a box of (roughly) $30 worth of grocery samples delivered to your door, for a charge of $5 a month.
Well, I wasn’t a lucky winner, but I was interested enough to sign up with RedPawPaw. And the first box was pretty decent – some full size products, some samples, stuff that was worth trying. We were pleased.
And then late last night RedPawPaw sent out an email to all subscribers, advising that they were suddenly going to load an additional delivery charge – ranging from $7.50 to $15 a month – onto our subs. Even though we’d paid a year in advance. And they were only giving us a week’s notice, and then at the end of the week they’re going to take the full delivery cost – for 12 months – out of our accounts or cards. For some people that’s nearly $200. A huge sum!
Now, I don’t think this is legal. People bought a twelve month sub which was supposed to include delivery, and I don’t know how they can now triple or quadruple the charge (okay, for new subscribers, but for the existing?) legally. And it’s a bit much to do it with a week’s notice, too. How many people will not see the email and suddenly find they don’t have rent or grocery money next week?
So there’s a huge kerfuffle, but I wanted to warn anyone who was tempted by the competition run here – it seems this is a company to be wary of. Even if their actions turn out to be legal, they’re not ethical.
Posted anonymously, 21st July 2014