I tend to become a little odd when I’m tired. It’s not that I go into nervous breakdown mode or anything; but more that I sometimes can be awkward, clumsy and just a tad like Phoebe from Friends when I’m low on the zzz’s.
Earlier this week I had to make a phone call regarding a service that I have. It had been a rough night with Sophie but I was determined to kick over a few things on my ‘to do’ list before I caught up on sleep. So I made the call, went through the automated system and got connected to a customer service representative. For the purpose of this post lets call her Maggie.
Maggie was very understanding regarding my issue. She spent some time initially checking my details but then allowed me to fully explain the situation. I went on to tell Maggie that I hadn’t been receiving my bank statements each month and how this was causing a lot of confusion when it came to paying my credit card bill because I never knew the minimum amount required for payment. I also politely reminded Maggie that I had purchased a product and how I was disappointed in the bank and their ability to deliver said product. I didn’t get angry, but I did make clear my frustration in regards to the situation and strongly requested that the matter be looked in to and resolved as soon as possible.
I still think that Maggie deserves an award for her patience and willingness to listen to my concerns, because after I had finished my toned down rant, she calmly explained that whilst she understood my frustration; was I aware that I had called RACQ insurance and not my bank?
Insert awkward silence here. In that moment I wanted to crawl into a hole and die. I had no idea what to respond with other than “I’m sorry, I’m a new mum and I’m sleep deprived”. Maggie responded with giggles and some encouragement from one mum to another. I’m sure though that there may have been an office wide email telling the tale of that phone call, or even a meeting to discuss what to do if that girl calls about her bank again.
So what have I learnt from this experience?
Don’t zone out when going through an automated phone system. Usually they provide helpful information such as identifying where it is you are calling.
Be kind to yourself, this new season comes with many new experiences, including making a huge fool of oneself
Posted by theycallmesashafierce, 12th October 2018