It’s not too unreasonable, to be honest.

As someone who worked in retail, I know how frustrating it could be when someone didn’t have a receipt. I always keep my receipts and learnt to take a photo of the receipt with my phone and then email the photo to myself. Within my email I have a special folder just for receipts. Never lose anything.
In saying that, I often receive gifts for my kids without receipts. I found it handy when it was something I knew my kids had doubles of, or had grown out of. I’ll just make sure I ask relatives to send receipts with the gifts too, just in a special envelope, so kids don’t see it.
I wonder if they will stick to the policy at Christmas though? That’s usually the time when most people go to return items without receipts.

i would never expect a refund without a receipt. If i need to exchange a gift or return it for what ever reason I normally ask the original gifter if they still have the receipt. Most times now when when get/receive gifts in our family we keep/give the receipt (especially if we send gifts out of the state to family) – I have no objection if i gift something and it’s not quite right for the recipient and they want to change it.

I always give the receipt when returning item i have brought before.

I completely agree that you need a receipt for a return but I don’t think you should need one for an exchange, especially baby and kids clothes, which are items that a lot of people give as gifts. I understand the reasoning behind it but I think they will loose business, especially around Christmas time. How long is it going to take to put through large Christmas shopping trolleys if you have to split them and pay separately per person so everyone gets a gift receipt? It might actually require them to have more than one checkout open at least.

Not sure if it is correct to do this would have to consult consumer affairs to check, but I always keep receipts anyway so won’t bother me. I think it is fair enough, people could be stealing and then taking them back to get money for drugs.

given big w facing some issues, its probably best not to make things so stringent. I imagine many wont even bother shopping there say over xmas when receipts get lost if they risk a no ability to return or change size

I like that places like bunnings text you the receipt

I recently bought an engagement gift at David Jones and was issued a gift receipt [no price on this receipt] along with my receipt for what I paid. This will allow the couple to return the gift if they wish to exchange it – I thought it a wonderful idea and am sure Big W will be able to do something like this too.

• • 
  • • Ellen replied
    • 24 Aug 2019 , 7:17 am

  ---

  

  Yes that is a good idea.

They should offer gift receipt so we attached them to the purchased item and then they can exchange it if they need to. How many times I asked for a gift receipt and they don’t provide any. How would you split the long receipt into many presents?

I always thought I needed a receipt to exchange or refund an item…I think it’s a good change and only fair to the company and consumers who do the right thing.

• • 
  • • mom169700 replied
    • 24 Aug 2019 , 4:41 pm

  ---

  I agree. I thought this was everyone’s policy.
  My hubby bought me some very, very small underwear about 3 years ago which would have suited me at 16yo however I was more than double that age when receiving them. Thankfully he hadn’t removed the tags & kept the receipt. When I went to exchange them at Big W, the lady in the Customer Service area said they don’t normally allow returns on underwear even with a receipt but she said she could understand why I was returning them & let me exchange them for something more age appropriate.

I was shocked when a family member asked if they could exchange something (a LEGO set their son already had) and didn’t need the receipt. I always thought the receipt was the only way to get a refund or exchange.

I always assumed that you needed a receipt in order to return or exchange so they’s a surprise.

Yes this is something that had to be introduced due to some people.

I can see their point.

I can understand their point of view however I’d be concerned around christmas time when receipts are lost i the hustle and bustle of the festive season. Also any gifts that don’t fit are broken etc. Hopefully they will find a fair medium.

I think it’s logic they expect a receipt for the return of items.

Understand for refunds but you should be able to exchange for a different size especially for baby clothes.

I never knew this but it’s a good move for them

I always thought you had to produce the receipt. 90 days is good because if you buy something for somebody and don’t see them within 28 days you have longer to catch up with them, especially if they live in a country area. The only thing you should be able to return without a receipt is one of their products that is recalled. One large store you only get 14 days for returns.