I was shopping the other day for some DIY supplies and an elderly lady approached me asking if I could help her with selecting paint. I offered to help her out as she seemed somewhat in need of some assistance as she looked flustered and unhappy. I started to look at colour samples with her and asked her about her painting project. Then she selected a colour and asked if I could mix the colour for her. I politely explained that I did not work at the store. She was somewhat surprised as I just happened to be wearing clothing that looked like the uniform of a well known warehouse. I looked at my clothing and laughed and agreed that indeed my clothing did make me look like a staff member. She explained that she had been ignored by other staff members and they had looked away when she had looked at them for assistance. I very politely but with purpose gained some staff attention for her. She thanked me and I was pleased to help her. My clothing gaff was a good thing after all.

Posted anonymously, 16th March 2015

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  • Good on you for helping the lady out,l’m sure she appreciated it!


  • That was very kind of you. I often find with a certain famous hardware store that I have to chase staff down, and the fact that it is such a large store would be hard for an older person.


  • Yes very much indeed! good on you!


  • thank you for doing something kind and making that lady’s day – good on you


  • Lol


  • That happens to me a lot too.


  • Lol, I had someone do that to me in big w a few years ago. :)


  • oh my gosh! i did this once! i was at this store that i think you are referring to and a male was walking around and looked like he was checking things out. so i asked him what the price was of the item and he said that he didn’t work there lol. shirt, pants and belt pretty much matched this stores uniform just no badge or shirt print lol

    • LOL! It sounds like you found it funny too! I also tend to smile at people a lot; so maybe people think I work in a particular shop and I am giving them good customer service! This is not the first time this has happened to me! :) Thanks for sharing your story too! :)


  • :-) It was absolutely good indeed!

    • It felt good to help her out and have a chat and a laugh. :)


  • Staff at a lot of places are good at ignoring people when they don’t want to help.

    • The lack of eye contact was obvious; however; it did not deter me! I find it amusing when people do not make eye contact as they can obviously still hear you and have an awareness of you being there. It always makes me more determined!


  • good on you for helping… customer service does sometimes lapse in places like that

    • I was happy to help her out! She was a very sweet lady! :)


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