Consumer group CHOICE has put the call out for all consumers who have suffered burns or injuries while using a Thermomix kitchen device to report their experience so it can contribute to “Australia’s first mass incident report” to the Australian Competition and Consumer Commission.
CHOICE spokesman Tom Godfrey told the Sydney Morning Herald:
“From severe burns and claims of hospitalisation through to near-misses such as hot liquid exploding from the Thermomix but not harming anyone, we want to hear from anyone. We’ve already heard from a number of Thermomix owners who say they have been injured…and we think the issue deserves further attention.”
The report to the ACCC by CHOICE will call for further investigation into the well-known kitchen appliance, will all complaints being reviewed and included.
“We are doing this because standing together can be more powerful than standing alone against a company that allegedly has tried to silence consumers through the use of non-disclosure agreements,” Mr Godfrey said.
Speaking with the Sydney Morning Herald, a spokesman for Thermomix said confidentiality agreements aimed to legally protect all parties involved.
“It is standard practice for all parties to a commercial legal dispute to sign a confidentiality agreement about the terms of settlement at the time when parties agree to settle the dispute.”
He said the company was concerned by allegations about injuries sustained, adding that they were “working…to determine the details of the incidents”.
“It is important to note that these are a very few, isolated incidents and that the majority of our 300,000 Australian customers are very satisfied with their appliances.”
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