I work with special needs children and this brings a tear to my eye. Well done Jetstar but also a huge well done to Shelley for taking the time to give positive feed back.

That’s a lovely story so heartwarming.

I wish they were a little bit compassionate when a baby’s Mum’s hand luggage is a few gramms over. She mixed 3 baby bottles up to take on the plane with her as the baby is on a special formula.
The water took her just over the limit, and because they charge $15.00 kg for overweight she was charged $15.00. What annoyed her even more was the plane was delayed and she had to use on of the bottles before she got on the plane.

Knowing friends who have children with autism and the struggles that they go through each and everyday its lovely to see that there are people in this world who care and understand and want to help.

I have goosebumps. What a lovely story.

I always love hearing about great customer service. it really doesn’t take much to do the right thing by people. I hope Shelley’s son will one day be able to fly.

I’ve got tears in my eyes after reading this story. What a great help they offered to the family.

I’m glad

Good to hear a positive story about an airline. A big thumbs up to the airline.

This actually brought tears to my eyes. This was customer service at its absolute best. It was humanity. At the end of the day, we’re all humans and should be treated with compassion, empathy and respect. Jetstar’s response and feedback was amazing. Many could take their lead.

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  • • mom93821 replied
    • 19 Jan 2016 , 7:05 am

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  Exactly right – this is how we should all be treated, but sometimes their are lapses.

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    • • mom94125 replied
      • 28 Jan 2016 , 5:48 pm

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    yeah i wish that more would take the lead. just tap into that compassion 🙂

What truly wonderful service and help Jetstar provided with great compassion.
Lovely that Shelley took the time to write a note of thanks as well.
Wishing everyone all my best wishes and praying Corey gets to see his grandad soon.

that is the best advertising they could ask for. So kind to be so understanding and try to help anyway they can. I am so pleased she can go with her daughter as so often siblings miss out. I really hope they have a wonderful holiday.

This is such a heartwarming yet sad story. Jetstar did absolutely everything in their power to help the Autistic boy be comfortable to fly. Well done Jetstar and your fantastic staff !!! Sadly Corey may not have coped if he had got on the plane. Too many people too close to him in confined space. The size of the plane possibly spooked him too. It is breathtaking to think that Jetstar would also send Corey something special. That final part brought tears to my eyes. I hope other airlines are as considerate to special needs people. I am glad Shelley was able to take her daughter to Launcestonto spend time with her Grandad, even though it meant leaving Corey in the care of other relatives. Maybe at some time in the future Corey may cope with flying, or perhaps going on the Spirit of Tasmania.

Wow. That’s awesome Jetstar. Absolutely awesome. I’m so impressed

yep it is great to see compassion like this. this is how a company should be

Jetstar are certainly a wonderful company!

What wonderful customer service. We have always loved flying with Jetstar.
A lovely gesture to to send her son something as well.

Our thoughts are with the families with struggles with children with special needs, but I think Shelley needs a little help applauding Jetstar here, not with her boy, today.

This ‘wonderful service’ happens so much more than Australia realizes, it is just the media hype is so concentrated with the negative stories that seem abundent.

This is but one example of ‘service’, not just policy, not just proceedures but real on the spot how can we help service, and maybe if this went viral to all and every social and news media, so that everyone taking shots at budget airlines for following proceedures could see, then there would be less attacks on the airlines.

I follow all budget rules, and I have never been left stranded. I understand the rules and risks of budget flying, so I can only blame myself when my plans go wrong. Pity some other people do not do the same.

On the other side of the coin, see, every story has two sides, and this budget airling story has.

Shelley, Jetstar managament and every Jetstar team member involved throughout, have given us all reason to have have faith in humanity and the kindness expressed deserves Australia wide accolades for going above and beyond, and proving that real service, is free, and is available.

I am a budget traveller, I have no connection with any airline, but I know how to give great service, I see and recognize great service, and I love receiving it too.

What a lovely thing for jetstar to do for this family No other airline would of gone out of they way for this family the water jetstar did they have my vote for a terrific airline

What a beautiful Mum she has so many challenges in her own life but found the time to thank other people for their understanding. Just beautiful. We could all take a lesson here, instead of grumbling over some small thing…just say thank you for the nice things.