Schwarzkopf LIVE Salon Refresher Product Review

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Average Ratings (from 43 ratings)
Overall star Rating
Schwarzkopf LIVE Salon Refresher was easy to use
Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
Schwarzkopf LIVE Salon Refresher added gloss and shine
I would buy Schwarzkopf LIVE Salon Refresher
I would recommend Schwarzkopf LIVE Salon Refresher to other mums
Schwarzkopf LIVE Salon Refresher :
4.03 out of 5 based on 43 reviews.

As busy mums, we’re always looking for ways to look our best with limited time.

Which is why we are thrilled to announce the Schwarzkopf LIVE Salon Refresher product review.

The quickest way to blend greys, refresh your colour or just add the most beautiful gloss is the new Schwarzkopf LIVE Salon Refresher.

You’ll need just three minutes in the shower to process, rinse and you’re done! You won’t even need gloves to apply.

https://www.youtube.com/watch?v=uy8HZ07GV7k

The Schwarzkopf LIVE Salon Refresher range

There are currently 3 shades in the LIVE Salon Refresher range, which can be found on the Schwarzkopf Style Studio website.

Where to buy Schwarzkopf LIVE Salon Refresher

The Schwarzkopf LIVE Salon Refresher range is available at Coles, Priceline, Chemist Warehouse, major pharmacies as well as online.

Would you like to take part in the Schwarzkopf LIVE Salon Refresher product review?

Schwarzkopf LIVE Salon Permanent Colour Refresher_product shot_350x394In the Schwarzkopf LIVE Salon Refresher product review, selected mums will be sent the Schwarzkopf LIVE Salon Refresher to trial and review at home, before posting their reviews and ratings on this page.

Applications to participate in the Schwarzkopf LIVE Salon Refresher product review will be emailed to our members on 21 SEPTEMBER 2016. You can also apply to participate in the Schwarzkopf LIVE Salon Refresher product review on this page. 


Published 6th September 2016


  • Great product

    I would recommend this product and you get about 6 uses out of it so it's worthwhile. Good for brightening up you color in between going to the salon to get it done. So quick and easy to use but I did find I had to leave it in for about 8-10 mins so it would cover my grey hairs.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Seriously the best thing ever!!

    I seriously love these. They even are the best thing ever. So sorry cheap. And easy to use. I will never be getting my hair coloured at a salon again.

    No need for gloves, caps, or combs. Most mess, no fuss.

    I apply it to dry hair instead of the suggestion of wetting it first. I find that it doesn\'t \'stick\' tok wet hair as well as it does to dry hair. Then I rinse it out, then wash my hair as normal
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Out of ???? salon refresher

    Great do it yourself pick me up without spending money ???? you cannot afford. Quick and easy to apply, and results are amazing. Recommend.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • It's so easy to use!

    I found this product by accident in The Reject Shop. They didn't have my regular Schwarzkopf hair dye so I decided to give this a whirl. I can honestly say I was not disappointed. It's so easy to use! Less prep time and now mess. I will definitely be buying this product again.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Great product

    I would use this product again and I love the results. I love the fact that you do not have to use gloves and that there is no drip when you use the product. I also like the fact that you can use it in the shower. Good for making my hair shiny and silky.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Good product

    I used this for the first time the other day and followed the instructions. I did notice that it did give my hair extra shine and made if feel good. I was a little disappointed as it did not cover my greys as much as I would have liked. I am going to try it out again this weekend and leave it a little longer on the grey and see what happens. But overall a good product and at least it freshens up my hair colour in between visits to the hairdresser.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Great

    Found this product easy to use and kept my hair colour fresh the whole time, absolutely loved it.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Amazing stuff!

    I just love this range so easy and quick to use and great coverage with high gloss! So In love love with this product. I highly recommend this product to the busy mum on the go that wants to hide the greys and look amazing, just like you stepped out of the salon without the hefty price tag!
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Consistent results !

    I have used the product in cool brown for three times now and every time it gives good results. I have used spray cans and powders in the past for quick root touch ups but they change the texture of my hair and dont last long. Schwarzkorp live refresher not only conceals greys but also makes the hair soft and shiny. If you apply it twice and for a longer time such as 5 to 10 minutes then it adds colour. Applying for 3 minutes refrehes it and there is less hair breakage. The before and after pics say it all ! I would definitely recommend this to other mums.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • I am very impressed by this innovative product

    When I received the Schwarzkopf hair refresher "cool brown" in my mail I was very excited to try it as soon as possible. The instructions made it clear that I had a lot of options for using the formula. It could be applied for only 3 minutes or even 10 minutes depending upon the richness or tone of colour I desired. So I applied it for about 8 minutes in the shower as I had considerable grey roots. It was easy to apply. I was totally amazed at the results. The roots were gone and I had a rich brown tone. After a quick blow dry I saw that my hair had become vibrant and glossy and had a salon-fresh look. The only concern I have is that I had more hair breakage in the shower than usual. So next time I will apply it for only 3-5 minutes. I am very impressed with this innovative product and would recommend it to every woman who wants a refreshed colour in between permanent colour applications minus the salon price tag !
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Great product

    I would recommend this product and you get about 6 uses out of it so it's worthwhile. Good for brightening up you color in between going to the salon to get it done. So quick and easy to use but I did find I had to leave it in for about 8-10 mins so it would cover my grey hairs.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Even better!

    After my initial review, I had this sitting in my bathroom neglected.

    Being sick of my brassy highlights, I remembered this product - an easy fix without going out!

    This time around, I made sure I put in A LOT of the mousse. Two or three big pumps. Then I left it in till it was absorbed by my hair. When I rinsed, there was hardly any colour run.

    This time around, I could definitely see the difference in colour. A much richer tone and definitely a refresher! After leaving my hair to dry naturally, it felt like it had been styled at the salon.

    This is a great product for a quick refresh. You can shave your legs while it's working its magic in your hair.

    Use a lot and leave in till it's absorbed. Definitely recommend for the time poor!
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • wow there is no mess with this

    I did love the fact that there was no messy mixing with this Schwarzkopf live colour refresher also that fact that it did not drip and there was no mess to clean up. I how ever found it did not cover my resilient greys. It left my hair shiny and growing though and very manageable. Would highly recommend it to folk that do not have greys as it does a wonderful job of refreshing your colour.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Good product

    I used this for the first time the other day and followed the instructions. I did notice that it did give my hair extra shine and made if feel good. I was a little disappointed as it did not cover my greys as much as I would have liked. I am going to try it out again this weekend and leave it a little longer on the grey and see what happens. But overall a good product and at least it freshens up my hair colour in between visits to the hairdresser.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Out of ???? salon refresher

    Great do it yourself pick me up without spending money ???? you cannot afford. Quick and easy to apply, and results are amazing. Recommend.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • great product great value

    as the title says... great value for money...it was actually recommended by a utuber and i ultimately wanted to have it..it is actually something that can give u a good quality touch ups...if some one doesnt have time or money to go to the salon... by the way salons nowadays are on fire... dont know what are they gonna have out of a common man who just die for having a it of change in their life... i would love to have it for reviewing.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Great product

    I would use this product again and I love the results. I love the fact that you do not have to use gloves and that there is no drip when you use the product. I also like the fact that you can use it in the shower. Good for making my hair shiny and silky.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • It's so easy to use!

    I found this product by accident in The Reject Shop. They didn't have my regular Schwarzkopf hair dye so I decided to give this a whirl. I can honestly say I was not disappointed. It's so easy to use! Less prep time and now mess. I will definitely be buying this product again.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Quick, easy and beautiful

    As a teenager I spent my weekends sweeping the floor of a hair salon. I made a bit of cash but the best part was the free hair styling I received and all the things I learnt. I loved colouring my hair and giving myself a new identity every now and then. Many years and several shades later I'm a mum of two, working full time and I just can't be you know what'd colouring my hair. Then I found this product. I know it's a colour refresher but is there anywhere that says it only had to be used on coloured hair? It is a great way to add vibrancy and shine to otherwise dull uncoloured hair and it is so so so easy! I love it!
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Mediocre

    I have super thick curly hair so finding a product that has full coverage is hard to find without having to buy 2 or 3 boxes. This providing an easy application but I still needed 2 boxes. My hair did feel very fresh and silky smooth. Would buy this product again but wouldn't be my first choice of product.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • washes out well

    I wasnt picked for the review but based on what people said i went straight out and brought it!! I love the mousse that just you just tossled through your hair, I didnt like the smell much but it made my hair shiny and look fabulous. I found it takes more then 1 wash to get out again but thats fine by me. Would def buy again!!
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Bright colour

    I love the end result colour to my hair but i absolutely hated the smell. It was definitely worth the discomfort of the smell. My hair feels lovely and soft and looks vibrant and shiny.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Great for in between

    As a time poor Mum with twins, I needed something quick for in between. I found that this made my hair ultra shiny. It was easy to use and didn't take much time out of my day. I did find that it took an extra shampoo to wash it out, however this isn't too big of a deal. I would definitely purchase again, in fact I have already bought another box.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Easy as

    Easy to use good results would use again and recommend it to others
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Like it more with each use

    By my third use I must have got the timing right for my hair. I found that it covered the grey stripe, from when I get my hair salon coloured, in my hair enough so it didn't look so obvious and because I get foils done as well the colours all work together well with quite a natural look.
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Beautiful glossy and shiny hair

    The product was easy to use and the results were brilliant. The hair was a beautiful and glossy colour and it was like a result from a hairdresser - simply brilliant
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Seriously the best thing ever!!

    I seriously love these. They even are the best thing ever. So sorry cheap. And easy to use. I will never be getting my hair coloured at a salon again.

    No need for gloves, caps, or combs. Most mess, no fuss.

    I apply it to dry hair instead of the suggestion of wetting it first. I find that it doesn\'t \'stick\' tok wet hair as well as it does to dry hair. Then I rinse it out, then wash my hair as normal
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Schwarzkopf Live was Simple, Quick & Convenient

    I FOUND THAT SCHWARZKOPF LIVE IS GREAT WHEN YOUR HAIR LACKS LUSTRE AND YOU WANT A QUICK & EASY SOLUTION

    ITS EASY TO APPLY AND THE BENEFIT IS THAT YOU ONLY HAVE TO WAIT FOR 3 MINS TO ACHIEVE THAT EXTRA SHINE

    HAIR DIDN\'T FEEL COLOURED TO ME .... HOWEVER DID FEEL THAT IT BECAME ALIVE FROM BEING LIFELESS.

    EVEN MY 10 YO SON COMMENTED HOW SHINY AND GOLDEN MY HAIR LOOKED :)
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Vibrant Red

    I absolutely love this product! Instead of walking around with faded red in my hair, until I find a rare day where I have a couple of hours to refresh my colour, I was able to refresh my colour in record time! Not only was the time so important for me but the feel of my hair afterwards...it was soft and smooth :)
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums


  • Quick and easy

    Easy to use, there is no mess, gives a good boost of colour.covered all the grey hair,left it on for about five minutes,would use again
    Schwarzkopf LIVE Salon Refresher was easy to use
    Schwarzkopf LIVE Salon Refresher gave me a rich, vibrant colour
    Schwarzkopf LIVE Salon Refresher added gloss and shine
    I would buy Schwarzkopf LIVE Salon Refresher
    I would recommend Schwarzkopf LIVE Salon Refresher to other mums

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Mother’s instinct is a funny thing. At home, we trust it without question. But put us in a hospital setting with an unwell child, surrounded by doctors, nurses and monitors, and suddenly we start doubting ourselves.

What if I’m overreacting?
What if I’ve got it wrong?

So we stay quiet, even when we know something just isn’t right with our child. I’ve been there myself – when my usually ‘tough’ son was doubled over with stomach pain. I was told in the emergency department that it probably wasn’t his appendix. But I knew he wouldn’t have begged me to take him to hospital unless it was serious. Because I know him better than anyone. Turns out, it was appendicitis.

It’s a really common place for parents to land. You’re grateful for the care your child is getting, but at the same time, you feel this huge responsibility to speak up if something doesn’t feel right.

Here’s the thing though: that instinct you’re feeling? It matters more than you might think.

Why your gut feeling matters more than you realise

According to Paediatric Nurse Unit Manager, Canterbury Hospital, Leticia Jackson, parents bring something to the hospital that no test or machine ever could.

“Parents often say they ‘just know’ when something isn’t quite right with their child, and in a hospital, that gut feeling is incredibly valuable,” she explains.

Leticia Jackson, Paediatric Nurse Unit Manager, Canterbury Hospital

While medical teams rely on observations, tests and equipment, parents know the little details. The way your child usually smiles. How they react when they’re tired. What’s normal for them.

So when something feels “off”, even if everything looks okay on paper, it can actually be an early warning sign.

“When parents trust those instincts and speak up, this creates a powerful partnership that can sometimes catch a problem before it becomes an emergency,” Leticia says.

Worried about speaking up? You’re not alone

A lot of parents hesitate about advocating for their child.

You don’t want to come across as difficult. You don’t want to question the people caring for your child. And sometimes, you just don’t feel confident enough to push the issue.

Leticia gets it.

“It is completely understandable for parents to feel hesitant,” she says. “No one wants to be seen as difficult or to second-guess the hardworking people caring for their child.”

But here’s a helpful way to look at it: you’re not challenging the medical team, you’re helping them.

Parents are the constant. Staff change shifts, care for multiple patients, and rely on snapshots of information. You’re there the whole time, noticing the subtle changes.

“Our medical team doesn’t view a concerned parent as overreactive, but as a partner,” Leticia explains. “Your voice matters.”

Remember, we know our children better than anyone.

What to do if you’re worried: the Raise It process

If you’re in a NSW public hospital or health service and you’re worried about you or your child’s condition getting worse, there is a clear process you can follow called Raise It.

Raise It is designed to help patients, carers and family members get help fast if they’re worried about a change in their loved one’s condition.

Here’s how it works:

  1. Talk: Start by speaking to a nurse, midwife, doctor or health worker about your concerns.
  2. Ask: Still worried? Ask to speak to the nurse or midwife in charge and request a Clinical Review.
  3. Call: If you’re still concerned, you can escalate further using the Raise It process to get urgent attention from a senior health worker.

You don’t need medical knowledge. You don’t need to be certain. If you feel something isn’t right, or your child is getting worse, Raise It. You just need to speak up.

What should you actually look out for?

Sometimes it’s not one big, obvious sign. It can be small, subtle changes that just don’t sit right.

Things like:

  • Changes in breathing (fast, laboured or noisy)
  • Skin looking pale, mottled, or developing unusual rashes
  • Your child being unusually drowsy, floppy, or hard to wake
  • Confusion or behaviour that’s out of character
  • Pain that isn’t improving with treatment
  • Or simply that feeling that your child is getting worse

And sometimes, it’s just that gut feeling you can’t explain.

That’s enough.

“You are helping us, not bothering us”

If there’s one message Leticia wants parents to take away, it’s that you aren’t bothering the medical team, you’re helping them.

“In my years as a Nurse Unit Manager, I can say with absolute certainty that many critical changes in a child’s condition have been identified first by a parent. While our clinical staff are highly skilled at performing regular observations and interpreting data, parents are the only constant presence who truly know their child’s baseline behaviour, personality, and what is normal for them.

“I have seen numerous instances where a parent’s insistence that their child is “just not themselves” – despite vital signs appearing relatively stable – has prompted a deeper clinical review that uncovered everything from early signs of sepsis to a life-threatening respiratory crisis.”

The Raise It process exists because healthcare teams know how important parents are in keeping children safe.

“Speaking up doesn’t mean you don’t trust the team,” she says. “It means you’re partnering with us to make sure nothing gets missed.”

And if you’re still worried about being judged?

“Whether your concern turns out to be something or nothing, your instinct to raise it is always valid.”

Find out more, visit health.nsw.gov.au/raiseit

Mouths of Mums is proudly working with NSW Health to bring you this important article.

  • You should never second guess yourself when it comes to yours or your childs health- or anyones for that matter. Go with your thoughts. It is natural to want to protect a loved one especially when it comes to health situations, and the feeling you get when you think you didnt do enough to advocate or fight for them…it is not a kind or nice way to feel. Many people have ended up being heartbroken and picking up pieces for years because of feeling they didnt do enough.

    Reply

  • A very good and informative article. I have read so many stories about mums just knowing when things are not right and demanding second and third opinions until they got the right answer. Sometimes mums just know. It is our job as care takers of our families. Listen to your gut!

    Reply

  • Years ago, I spoke up for my 14-year-old daughter, but my concerns weren’t fully listened to. I’ve always wished I had pushed harder. She was sent home without much testing, and two days later, she passed away.
    So, if you ever have concerns—no matter how minor—please speak up and keep advocating. Trust your instincts; they are there for a reason.

    Reply

  • This is so important for parents to know how to raise it further if they don’t think their child is receiving the medical support they need! I know this article refers to the NSW system but other systems have similar procedures just with different names. I know in QLD it’s called Ryan’s Rule.

    Reply

  • It’s so important to follow your gut instincts and express your concerns indeed. I have never hesitated to advocate for my children in various situations and I don’t care what other people think about it. Not all doctors and medical staff appreciate it when you question them, I’ve experienced that it may result in angry indignant responses.

    Reply

  • How true this is! While nurses and doctors are the medical professionals doing their job on the daily, we know our children better than anyone and what is ‘normal’ for them. I would always speak up if I had noticed any changes in my child’s health and encourage other parents to do so too. No question is silly!

    Reply

  • This really is such an important issue and a good topic to discuss with people, I am often surprised that people are worried about being judged. This is not something I care about; the priority is for the care and health of everyone is my family. Parents know their children and need to work with health professionals for the best outcomes for their children.

    Reply

  • This is such an important issue to raise, and no one should ever feel ashamed, nervous or that they are being OTT for advocating for their kids, themselves or loves ones in hospital. In QLD we have Ryan’s Rule. A three step process where your concern will be escalated if they believe the patients condition isn’t improving or is worsening.

    Reply

  • I have never been afraid to advocate for my children and partner and extended family and also friends. It is so important to listen and to trust intuition. When people have not listened, I have persevered and kept on with insisting on care and making sure they truly listened and took action.

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