Vileda ProMist Max Flip Spray Mop Product Review

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Average Ratings (from 74 ratings)
Overall star Rating
I would recommend the Vileda ProMist Max Flip Spray Mop to others.
The Vileda ProMist Max Flip Spray Mop is of high quality construction.
The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.
Vileda ProMist Max Flip Spray Mop :
4.72 out of 5 based on 74 reviews.

A spill from the kids, or an unexpected house guest means that sometimes you need to clean your floors efficiently and quickly.

The Vileda ProMist Max Flip Spray Mop is perfect for quick and easy clean-ups of everyday messes around the home. Due to its in-built water bottle, you don’t need to spend time filling a bucket, just spray and mop.

Perfect for the in-between clean

The mop pad uses thousands of tiny microfibres to grab dirt and dust without pushing it around, removing 99% of bacteria with just water*. The Power Zones remove stubborn dirt and grime effectively – leaving floors sparkling clean.

 

The mop head flips 180° so that you can clean up to two times more surface area, allowing you to clean more surface area without stopping! The flip head also means that you can use one side wet, and the other side for drying.

For maximum convenience, the microfibre mop pad is machine washable. Simply place the pad in the washing machine for a deep clean to keep it hygienic. When the mop pad is no longer performing effectively, simply replace it with a new refill. For best results, you should update your refill every season.

The Vileda ProMist Max Flip Spray Mop is suitable for use on all floor surfaces including hardwood, linoleum, tile, vinyl, laminate, ceramic and marble.

Tackle the toughest floor messes with less effort. Simply fill, spray and clean!

  • Head flips 180° so you can clean 2x surface area
  • Refillable water bottle
  • Cleans and dries floors quickly without a bucket
  • Fine mist sprayer for controlled coverage
  • Removes 99% of bacteria with just water*
  • Machine washable pad
  • Works great for all hardwood flooring – as well as linoleum, tile, vinyl, laminate, ceramic and marble

Purchase the Vileda ProMist Max Flip Spray Mop from WoolworthsBunnings, Mitre 10, IGA or Big W.

*Research by an independent, accredited institute for microbiology & immunology. For more: www.vileda.com.au

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Published 16th October 2024


  • Easy and convenient

    This takes easy and convenience to a whole new level, no bucket and no worries. Just fill and spray and use, perfect for everyday messes
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Our fur baby is on board

    We have a busy home and an aging puppy who has recently started dragging his ears and hair through his water bowl. Pic of cultpit included. Match the doggy water drops with lots of feet walking past and our floors more often than not look nasty. The vileda spray mop is perfect to have on hand for a quick and easy clean up saving me hours of complete floor mops and washes. Charlie the spoodle is coming around to the new addition
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Genius Mop!

    Who ever decided that flip mop head was a good idea is a genius! The ease that you can swap between dry and wet is amazing.

    With its spray action, this mop is ideal for quick spills and the whole house clean.

    Love it!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Mum’s best friend!

    Okay - I have two boys who just scream mess! The Vileda ProMist Max Flip Spray Mop has been the cleaning item I never realised I needed until now! It’s honestly SOOOOO handy! Mess? No worries, quick grab of the mop and it’s dealt with in seconds. No need preparing a mop and bucket filled with water and cleaning products.

    It’s also so great to know that you’re not moving dirty water and grime all over your home. It just uses fresh water each time you spray and refill and the mop pad can be easily replenished with a quick flip - I love it!!

    The best part - the kids love it too!! My boys love helping out using the Vileda ProMist mop - they find it fun and I’m not complaining :)

    This has been the greatest new find for my family!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Effective and user friendly

    This mop is truly wonderfull. It is worth every penny! It’s very light and easy to use, while also being highly effective. It’s not something you dread getting out, as it’s so user friendly. I’m constantly whipping it out to clean up bits and bobs. My floor has never been so clean. I’m very impressed and definitely recommend giving it a try. I have white porcelain tiles that show everything, and this is the most easy to use and effective mop I’ve tried to date. I love it!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Love my Vileda Pro Mist Spray mop

    I’m a Mum of 5 and have a toddler who is toilet training at the moment and this Vileda Pro mist mop has been an absolute life saver. It’s so easy to use and quick to fill and you’re ready to go. I use mine daily and add a little lavender to the warm water to make my house smell lovely.
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Easy Peasy

    I use this mop for those little spills that my toddler makes and I need to clean it up quickly. So easy to use and the spray function is genius.
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Highly recommend this amazing mop.

    Love this mop, it’s fantastic how the mop flips so you can use both side.

    Cleans amazingly and so easy to use.

    Love that you can just throw the mop cover in the wash and reuse.
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Great for spot cleaning

    Product is great of spot cleaning. We also have one in our caravan for when we are using it to help clean the floor easier doesn't take up to much room and cleans great
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • 5* review for sure!

    This mop has been so convenient, especially during snack times! A quick mop, flip it over and dry the area and voila, clean and dry floors in an instant!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Easy to use!

    The Vileda ProMist MAX Flip Spray Mop makes cleaning quick and easy! The double-sided pad tackles stains effortlessly, and the spray function provides the right amount of moisture without soaking floors. It’s lightweight, durable, and no bucket is needed—great for one-hand mopping—a must-have for any busy household! It is great for quick clean-ups!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Easy and convenient

    This takes easy and convenience to a whole new level, no bucket and no worries. Just fill and spray and use, perfect for everyday messes
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Our fur baby is on board

    We have a busy home and an aging puppy who has recently started dragging his ears and hair through his water bowl. Pic of cultpit included. Match the doggy water drops with lots of feet walking past and our floors more often than not look nasty. The vileda spray mop is perfect to have on hand for a quick and easy clean up saving me hours of complete floor mops and washes. Charlie the spoodle is coming around to the new addition
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Lightweight and easy

    This is a great addition to the house if you have a Bub that just started solids! The Vileda ProMist Max Flip Spray Mop is so lightweight that you can just whip it out and do a quick spritz and mop around the high chair after every meal. A much needed task now that my nearly 7 month old and toddler are eating together!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Most used cleaning tool in my house!

    The Vileda Pro Mist Max Flop spray mop is a life saver in our house with 3 kids under 5 and 3 dogs. Our main traffic area is floor boards and tiles and the convenience of being able to grab one tool instead of several different ones saves so much time. Little kids and dogs are constantly spilling things, dropping food, running dirt and mud through the house. The Vileda mop gives a nice wide spray with just enough to cover the areas you need without saturating the floor and making it too slippery. The mop head is coarse enough to scrub sticky spills off the floor without scratching the boards or damaging the tiles. I can get double the area done because the head flips over. The tank is nice and big too so it lasts for many mopping occasions. I love this product so much! I also love how easy it is to take the mop head off and throw it in the wash. Super easy! My new favourite thing!!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Genius Mop!

    Who ever decided that flip mop head was a good idea is a genius! The ease that you can swap between dry and wet is amazing.

    With its spray action, this mop is ideal for quick spills and the whole house clean.

    Love it!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Amazing

    I absolutely love this mop! It truly cleans effortlessly and in a fashion that I am satisfied (being a perfectionist and all). I love that it’s easy to use and great for good posture. I find it thoroughly cleans the floor and leaves it completely sparkling. Would highly recommend to all.
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Vileda ProMist Max

    Very easy to use.

    Love that after use just remove and plop in the wash.

    Only downfall is trying to clean around toilet but otherwise no issues
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Mum’s best friend!

    Okay - I have two boys who just scream mess! The Vileda ProMist Max Flip Spray Mop has been the cleaning item I never realised I needed until now! It’s honestly SOOOOO handy! Mess? No worries, quick grab of the mop and it’s dealt with in seconds. No need preparing a mop and bucket filled with water and cleaning products.

    It’s also so great to know that you’re not moving dirty water and grime all over your home. It just uses fresh water each time you spray and refill and the mop pad can be easily replenished with a quick flip - I love it!!

    The best part - the kids love it too!! My boys love helping out using the Vileda ProMist mop - they find it fun and I’m not complaining :)

    This has been the greatest new find for my family!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Effective and user friendly

    This mop is truly wonderfull. It is worth every penny! It’s very light and easy to use, while also being highly effective. It’s not something you dread getting out, as it’s so user friendly. I’m constantly whipping it out to clean up bits and bobs. My floor has never been so clean. I’m very impressed and definitely recommend giving it a try. I have white porcelain tiles that show everything, and this is the most easy to use and effective mop I’ve tried to date. I love it!
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Great Mop Great Value

    I was lucky enough to be chosen for this review, we got the Vileda Pro Mist Flip Mop, I have a tiled home and the tiles get dirty very easily. I have used many mops before and this flip Mop is great.

    The Vileda Pro Mist Flip Mop has such a great variance in angles to reach for cleaning as you will see in the pictures. I did also do a small video to show how well this Mop cleans.

    I am very impressed with the ease of use and the cleanliness and effectiveness of this Mop.

    It's so easy to use that both of my children even got in to have a go and they were impressed with how well it cleans and how easily.

    #momreviewauvileda #momreviewau
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Vileda Pro Mist

    Great mop, easy to use, second wipe included, easy to swivel and get under things. Use it everyday to clean up little messes or do a general tidy up in the evening. Even my 4 year old wants to help with the cleaning as she loves the Vileda Pro Mist.


  • Love my Vileda Pro Mist Spray mop

    I’m a Mum of 5 and have a toddler who is toilet training at the moment and this Vileda Pro mist mop has been an absolute life saver. It’s so easy to use and quick to fill and you’re ready to go. I use mine daily and add a little lavender to the warm water to make my house smell lovely.
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • convenient design,lightwegth to handle

    really easy to use, good design,dont need to push hard at all,removes marks well ,spray has wide angle to get job done,no streaks,lightweight to manouvre
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Great mop

    I am proud user of the Vileda mop and spin bucket but being very pregnant I was over the moon to try this mop so I don't have to lunge around a bug heavy bucket of water. I just fill up the small light weight bottle and attach it to the mop and off I go. Very easy to remove the pads and wash them and very good feature having the heavy duty scrub pad and the more gentle pad.
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Perfect for those in-between cleans moments

    This is great for a quick clean up or even after mopping to get an extra clean. Easy to use and works well.I love that the mop head is attached to the handle and swivels 180 degrees. This makes the mop great for getting in tight spaces, running horizontally along baseboards and going under furniture.
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • Fabulous easy to use mop

    This mop was so easy to use on my tiles and my wooden floors. I love how the mop head flips and is easy to take off and clean. The water bottle is very easy to click in and out plus the spray gun is in the handle. This makes it so handy to wet your floors to keep mopping. As i live in a small place this is so much more better than a mop and bucket. It also comes with another mop head for scrubbing the floor.

    This mop definitely saved me time with cleaning and also packs away easily. Would definitely recommend this mop. I loved it
    I would recommend the Vileda ProMist Max Flip Spray Mop to others.
    The Vileda ProMist Max Flip Spray Mop is of high quality construction.
    The Vileda ProMist Max Flip Spray Mop is a great mop for quick, in-between cleaning.
    The Vileda ProMist Max Flip Spray Mop is effective on cleaning up dirt and grime.
    The Vileda ProMist Max Flip Spray Mop is easy and convenient to use.


  • So many extras

    3 extra heads , a bucket that is so light weight and easy to use pedal and to move , a Mop head you can throw into the wash after use and a Mop that gets into deep grout is just some of my favourite things that this Vileda Easy Wring & Clean Turbo Spin Mop & Bucket Set has to offer! I'm a busy mum that needs to quickly Mop after the kids have gone to bed and the robo vac has done its job while reading bedtime stories to the kids ! So I need something that I can use easily and quickly and this Mop really does the trick! With heavy foot traffic in my house it's so simple to deep clean my old tiled floors and not have back pain after !


  • Vileda Pro Mist

    I am the proud owner of the Vileda spin mop and let me tell you being 7 months pregnant I quickly fell in love with the promist Max plus spray mop. I don't have to lunge around the big bucket of water I just fill up the spray bottle and away I went. It's very easy to change over the regular mop pad to the scrub pad for high traffic areas.


  • Super quick and easy mop!

    This mop is so great for cleaning up instant messes and cleaning between proper deep cleans. It is so easy to use- just grab it, pop some water in the canister, pop it back in and off you go! You just squeeze the handle to squirt water and off you go!

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Topics

Mother’s instinct is a funny thing. At home, we trust it without question. But put us in a hospital setting with an unwell child, surrounded by doctors, nurses and monitors, and suddenly we start doubting ourselves.

What if I’m overreacting?
What if I’ve got it wrong?

So we stay quiet, even when we know something just isn’t right with our child. I’ve been there myself – when my usually ‘tough’ son was doubled over with stomach pain. I was told in the emergency department that it probably wasn’t his appendix. But I knew he wouldn’t have begged me to take him to hospital unless it was serious. Because I know him better than anyone. Turns out, it was appendicitis.

It’s a really common place for parents to land. You’re grateful for the care your child is getting, but at the same time, you feel this huge responsibility to speak up if something doesn’t feel right.

Here’s the thing though: that instinct you’re feeling? It matters more than you might think.

Why your gut feeling matters more than you realise

According to Paediatric Nurse Unit Manager, Canterbury Hospital, Leticia Jackson, parents bring something to the hospital that no test or machine ever could.

“Parents often say they ‘just know’ when something isn’t quite right with their child, and in a hospital, that gut feeling is incredibly valuable,” she explains.

Leticia Jackson, Paediatric Nurse Unit Manager, Canterbury Hospital

While medical teams rely on observations, tests and equipment, parents know the little details. The way your child usually smiles. How they react when they’re tired. What’s normal for them.

So when something feels “off”, even if everything looks okay on paper, it can actually be an early warning sign.

“When parents trust those instincts and speak up, this creates a powerful partnership that can sometimes catch a problem before it becomes an emergency,” Leticia says.

Worried about speaking up? You’re not alone

A lot of parents hesitate about advocating for their child.

You don’t want to come across as difficult. You don’t want to question the people caring for your child. And sometimes, you just don’t feel confident enough to push the issue.

Leticia gets it.

“It is completely understandable for parents to feel hesitant,” she says. “No one wants to be seen as difficult or to second-guess the hardworking people caring for their child.”

But here’s a helpful way to look at it: you’re not challenging the medical team, you’re helping them.

Parents are the constant. Staff change shifts, care for multiple patients, and rely on snapshots of information. You’re there the whole time, noticing the subtle changes.

“Our medical team doesn’t view a concerned parent as overreactive, but as a partner,” Leticia explains. “Your voice matters.”

Remember, we know our children better than anyone.

What to do if you’re worried: the Raise It process

If you’re in a NSW public hospital or health service and you’re worried about you or your child’s condition getting worse, there is a clear process you can follow called Raise It.

Raise It is designed to help patients, carers and family members get help fast if they’re worried about a change in their loved one’s condition.

Here’s how it works:

  1. Talk: Start by speaking to a nurse, midwife, doctor or health worker about your concerns.
  2. Ask: Still worried? Ask to speak to the nurse or midwife in charge and request a Clinical Review.
  3. Call: If you’re still concerned, you can escalate further using the Raise It process to get urgent attention from a senior health worker.

You don’t need medical knowledge. You don’t need to be certain. If you feel something isn’t right, or your child is getting worse, Raise It. You just need to speak up.

What should you actually look out for?

Sometimes it’s not one big, obvious sign. It can be small, subtle changes that just don’t sit right.

Things like:

  • Changes in breathing (fast, laboured or noisy)
  • Skin looking pale, mottled, or developing unusual rashes
  • Your child being unusually drowsy, floppy, or hard to wake
  • Confusion or behaviour that’s out of character
  • Pain that isn’t improving with treatment
  • Or simply that feeling that your child is getting worse

And sometimes, it’s just that gut feeling you can’t explain.

That’s enough.

“You are helping us, not bothering us”

If there’s one message Leticia wants parents to take away, it’s that you aren’t bothering the medical team, you’re helping them.

“In my years as a Nurse Unit Manager, I can say with absolute certainty that many critical changes in a child’s condition have been identified first by a parent. While our clinical staff are highly skilled at performing regular observations and interpreting data, parents are the only constant presence who truly know their child’s baseline behaviour, personality, and what is normal for them.

“I have seen numerous instances where a parent’s insistence that their child is “just not themselves” – despite vital signs appearing relatively stable – has prompted a deeper clinical review that uncovered everything from early signs of sepsis to a life-threatening respiratory crisis.”

The Raise It process exists because healthcare teams know how important parents are in keeping children safe.

“Speaking up doesn’t mean you don’t trust the team,” she says. “It means you’re partnering with us to make sure nothing gets missed.”

And if you’re still worried about being judged?

“Whether your concern turns out to be something or nothing, your instinct to raise it is always valid.”

Find out more, visit health.nsw.gov.au/raiseit

Mouths of Mums is proudly working with NSW Health to bring you this important article.

  • As a parent of a child with cystic fibrosis, I’ve learned to trust my gut when something doesn’t feel right. We’ve had a few experiences where we’ve needed to go through different channels to raise concerns or frustrations with the hospital system to make sure our daughter got the care she needed. It’s great to see programs like this encouraging families to speak up, because parents often know when something isn’t quite right.

    Reply

  • As a parent of a child with cystic fibrosis, I’ve learned to trust my gut when something doesn’t feel right. We’ve had a few experiences where we’ve needed to go through different channels to raise concerns or frustrations with the hospital system to make sure our daughter got the care she needed. It’s great to see programs like this encouraging families to speak up, because parents often know when something isn’t quite right.

    Reply

  • This is so true from my experience over the years.
    No matter how wonderful the medical team is, if you have any doubts speak up as a mother knows her child better than anyone.

    Reply

  • Yes and amen to this article ! I agree with always follow your gut, you know your child like no one else does. In fact you are your child’s expert and should never stop advocating for them or speaking up. Sometimes professionals are very good in waving concerns away, all it takes is a human who listens

    Reply

  • Even as a healthcare professional, when I took my soon to the ED when I was concerned, I felt awkward about speaking up, worried I was making a big deal out of nothing (even though i would never tjink this about a patient’s family if the roles were reversed). The message in this article is so important. Always stick to your guns. Always speak up and advocate for your kids – they can’t do it for themselves.

    Reply

  • And honestly, some medical staff are idiots. I vividly remember the night two doctors huddled over my son’s lung x-rays. I hadn’t been allowed to accompany him to have them taken as I was pregnant. They finally told me solemnly that they were preparing to do emergency surgery as there was something in his lungs – “we don’t know what it is, but it’s definitely man made”. I took one look at the x-rays and asked if they’d taken off the battery packs for his cochlear implants, which were pinned to the back of his shirt, before the x-ray. And of course they hadn’t, and of course that’s what appeared to be in his lungs. Honestly!

    Reply

  • We need more articles like this one. It is important for us to advocate for ourselves and our loved ones in any situation and work with professionals.

    Reply

  • I have learned many times to always listen to your gut and speak up when you don’t think something is right. This article was a great read, our kids are our world and if we don’t feel they are getting the right help, and we feel it, we need to speak up.

    Reply

  • You should never second guess yourself when it comes to yours or your childs health- or anyones for that matter. Go with your thoughts. It is natural to want to protect a loved one especially when it comes to health situations, and the feeling you get when you think you didnt do enough to advocate or fight for them…it is not a kind or nice way to feel. Many people have ended up being heartbroken and picking up pieces for years because of feeling they didnt do enough.

    Reply

  • A very good and informative article. I have read so many stories about mums just knowing when things are not right and demanding second and third opinions until they got the right answer. Sometimes mums just know. It is our job as care takers of our families. Listen to your gut!

    Reply

  • Years ago, I spoke up for my 14-year-old daughter, but my concerns weren’t fully listened to. I’ve always wished I had pushed harder. She was sent home without much testing, and two days later, she passed away.
    So, if you ever have concerns—no matter how minor—please speak up and keep advocating. Trust your instincts; they are there for a reason.

    Reply

  • This is so important for parents to know how to raise it further if they don’t think their child is receiving the medical support they need! I know this article refers to the NSW system but other systems have similar procedures just with different names. I know in QLD it’s called Ryan’s Rule.

    Reply

  • It’s so important to follow your gut instincts and express your concerns indeed. I have never hesitated to advocate for my children in various situations and I don’t care what other people think about it. Not all doctors and medical staff appreciate it when you question them, I’ve experienced that it may result in angry indignant responses.

    Reply

  • How true this is! While nurses and doctors are the medical professionals doing their job on the daily, we know our children better than anyone and what is ‘normal’ for them. I would always speak up if I had noticed any changes in my child’s health and encourage other parents to do so too. No question is silly!

    Reply

  • This really is such an important issue and a good topic to discuss with people, I am often surprised that people are worried about being judged. This is not something I care about; the priority is for the care and health of everyone is my family. Parents know their children and need to work with health professionals for the best outcomes for their children.

    Reply

  • This is such an important issue to raise, and no one should ever feel ashamed, nervous or that they are being OTT for advocating for their kids, themselves or loves ones in hospital. In QLD we have Ryan’s Rule. A three step process where your concern will be escalated if they believe the patients condition isn’t improving or is worsening.

    Reply

  • I have never been afraid to advocate for my children and partner and extended family and also friends. It is so important to listen and to trust intuition. When people have not listened, I have persevered and kept on with insisting on care and making sure they truly listened and took action.

    Reply

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