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HI MOUTHS OF MUMS,
I WOULD LIKE TO SHARE MY WORDS OF EXPERIENCE WITH THESE DOGGY UTILITY COMPANIES.It WAS 6 MONTHS THAT I LEFT MY RENTED PLACE AND MOVED TO MY OWN HOUSE . jUST BECAUSE I REGISTTERED MYSELF ON EMAILS FOR BILLS, I WAS GETTING BILLED AFTER EVERY 3 MONTHS THOUGH ALREADY I CLEARED MY DUES BEFORE LEAVING THE PROPERTY AND STILL THEY WERE SENDING ME THE BILLS. sO I THOUGHT I SHOULD RING THIS GAS COMPANY AND ASK WHY THEY ARE SENDING ME BILLS WHEN I HAVE LEFT THE PROPERTY AND REQUESTED FOR CLOSURE OF MY ACCOUNT. WHENEVER I USE TO RING THEM THEY TAKE MY CALL , WANT TO KNOW WHAT I WAS AFTER AND THEN KEPT ME ON HOLD FOR 20 MINUTES AND THEN THE CALL GETS DISCONNECTED. THIS HAPPENED TWICE THRICE AND AGAIN THE FOURTH TIME EACH TIME NEW CUSTMER SERVICE GUY/ GIRL I HAD TELL MY STORY AND JUST REQUEST CLOSURE OF MY ACCOUNT, AGIAN LONG WAIT ON THE PHONE AND THEN DISCONNECTIONS. AND THIS PROCESS COSTED ME 100 DOLLARS ON MY PHONE BILL .i WAS FED AT ATLAST DECIDED TO COMPALINT TO OMBUDSMAN AND GET THEM DEAL WITH IT. wITHIN A WEEK THE GAS COMPANY REPRESENATTIVE CALLED ME AND APOLOGISED FOR THE INCONVIENECE AND REQQUESTED WHAT SHE CAN DO FOR ME. MY ONLY WORDS WERE pLEASE CLOSE MY ACCOUNT.ATLAST IT WORKED SHE SENT A FORMAL APOLOGY LETTER WITH FINAL CONSENT TO CLOSURE OF MY ACCOUNT.
bIG & EXPENSIVE JOURNEY TO JUST GET I ACCOUNT CLOSED JUST BECAUSE I DONT LIVE HERE.


Posted anonymously, 14th May 2014


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  • What a drama,at least it got closed in the end!

    Reply

  • Very frustrating & I’m glad you got it sorted but I would’ve asked for a sweetner too-money off my next bill!

    Reply

  • Glad that it was sorted finally.

    Reply

  • Putting it in writing is often a good solution.

    Reply

  • We suddenly discovered we were being charged for next door’s water rates and had been for 2 years. I only picked it up when we suddenly alledgedly had excess water and at the same time we were billed for a one off connection.
    The block on the corner had been subdivided and becuase the new house faced into our street and was next door to us we were getting billed for it. We got quite a big refund.

    Had I been you I would have also claimed for cost of the phone calls you made. I presume you got a final reading on your gas meter. Was your electricity with the same company??

    Reply

  • wow that is unreal. hope i don’t go through that company

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  • Some companies are so rude and horrible to deal with when trying to close accounts

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  • This is so common, my daughter has just discovered that she has been paying her neighbours electricity bill for the last 3 years, only bright spot is that they can only charge her for the last 9 mnths and they have had to refund all the other money, she has the money in the bank now, an apology and she has moved, needless to say she is using another company now, she never could understand the bills but they kept insisting they were correct. utility companies really need to have a good hard look at themselves as they seem to make a lot of errors that cost us the consumer time and money.

    Reply

  • Glad you received a letter of apology.

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  • Thank goodness for the Ombudsman.

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  • Some energy supply companies can be so arrogant and rude, it beggars belief. I had trouble a few years ago with AGL, and it was only after using the Energy Ombudsman that the problem was sorted. AGL gave me a $50 discount on my account for the trouble they’d put me through, and as soon as I got the next account, I used their $50 discount, then closed the account & went with another supplier.

    Reply

  • It’s awful howling it takes to get things sorted, particularly when it’s not your error.

    Reply

  • What some of these companies put people through and the stress they cause through lack of customer service and attendance to errors made etc is almost criminal, just plain horrible.


    • If you owe them money their quick to add interest, but of they overcharge or make a mistake it drags on for ages with no extra penalties.

    Reply

  • some companies can be so rude

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  • Thanks for the tip. If I’m ever in a similar situation I will use the ombudsman.

    Reply

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