Today was not the first I had absolutely disgraceful customer at Spotlight. Having recently been given a wonderful sewing machine from a friend, I decided I needed the essentials to begin starting to practice. Where we live there is really only two major places to go for sewing needs. I gingerly approached one sales lady who said she was too busy doing a stocktake, along with the rest of the store to help me and pointed me to a lady in another section of the store (the store itself is not well laid out and for those who don’t know exactly where to look it can be extremely time consuming to find what you need). I then found the lady in the next section, who then directed me to another part of the store for help as she too seemed reluctant to help. Finally approaching the fabric selling counter there was a man instructing a young lady learning store procedures. We stood there and weren’t even acknowledged and then the man turned his back and said he was going home and for the young lady to ask senior staff if there was anything she needed further instruction on. We decided to leave, having been ignored and given the run around by all staff. My son had picked up an item that seemed like a wonderful idea for a project he could complete (he’s always wanted to make a dream catcher). Then having gotten to the front counter to purchase the item it was priced a further $10 above what the ticket had displayed. The front counter lady made no apologies and put it on the back counter assuming we didn’t want to purchase it, at which point I told her we would still be happy to buy it at the more expensive price. I then told her about the experience we’d had wandering around like lost sheep and she was very dismissive, whilst the rest of the staff seemed to want to shuffle people out of the door. She almost had a mocking tone in the way in which our complaint was dealt with. After the last time, spending 45 minutes trying to get some help and find the right length and type of curtain rod, only to be helped by another customer who had picked up the same one I needed, it is safe to say we will never be going to Spotlight again and will be taking the issue up with senior management at head office level.
Posted anonymously, 4th July 2016