Hello!

27 Comments

Well yesterday I arrived home with a bill in the mail from the debt collectors, saying that I have not paid $300 on my last bill from the shop I have closed down at the start of the year. It had been past on from tru energy to the debt recovery team. When I saw this I wanted to scream as I knew that I had paid the bill and thought that maybe somehow the new tenants that took on the lease had somehow had this amount onto my bill. I was in a panic but I had to pick up my son from school so would deal with it when I got back home. All I thought about in the next half hour was how did this happen so I just got more stressed and annoyed. I finally arrived home and rang the company and what they said next will blow your mind as it did mine. They actually said ” no your bill has been paid that was a letter sent out by mistake just ignore it” no sorry that I had to get stressed, no sorry that we have not contacted you, just ignore it. Then they told me oh wait you do have $12 on it and I automatically thought $12 I don’t owe $12 and I actually did say this< she then replied with " no you have $12 credit do you want this in a cheque, I told her just close the whole account and direct deposit the $12 in my bank. These companies need to learn to go out of there way if they make mistakes, they should be the ones ringing me and if this had not happened, I would not have known that they had $12 of my money because I was told that the account had been fully closed months ago.


Posted by tilly, 6th May 2014


Post your story
  • haha, I absolute hate it when I have to stress and worry for no reason. Takes so much energy out of you!! So glad it all worked out in the end for you though. But I totally agree that if a company stuffs up, they should definitely be the ones calling as soon as they know of the mistake…

    Reply

  • Energy companies know that we have to use them, so they think that they can treat us like c**p & there’s nothing we can do about it. Thank God for the Energy Ombudsman, who will go into bat for the customers, and help to sort things out. Really hope you got the $12 too, as although it’s not a fortune, I’d make damned sure I got it, just to make a point.

    Reply

  • that’s unreal. They should definitely have contacted you .

    Reply

  • I hope you finally got the $12 that was owing to you.

    Reply

  • that would have got me stressed too

    Reply

  • I’m glad it got sorted out and it’s nice to know you actually got money from them rather than having to pay. All that unnecessary stress.

    Reply

  • Thanks for sharing your experience. It’s a warning for all of us. I do hope that the stress of it has started to wear off. When you are up to it, just check what happens with your credit rating so there are no nasty surprises in the future.

    Reply

  • Imagine how much profit company’s make out of people whom just pay the bill instead of questioning them? Glad you got it sorted and your getting your $12!

    Reply

  • and if they keep this much ($12) of all their clients money they would make a killing! so wrong!

    Reply

  • I am soo soo soo soo soo glad I don’t work for them anymore! I hated it when the system accidently triggered notices, and I would cop abuse from frustrated customers

    Reply

  • Terrible customer services – thanks for the warning

    Reply

  • it probably cost you $12 just to ring them and find out it was a mistake

    Reply

  • I am glad you seem to have got it sorted.

    Reply

  • That’s not goo that it happened, maybe ring up and ask to speak to one of the managers. you need t stress the anxiety it caused you and asked for a full written apology or you will go to the press etc about it..

    Reply

  • Thats so bad just a bit of advice i would also get in contact with the debt collectors and let them know it was a mistake on the electric companies behalf and make sure you now don’t have a red letter against your name as that could affect your credit history in the future.

    Reply

Post a comment
Like Facebook page

LIKE MoM on Facebook

Please enter your comment below
Would you like to include a photo?
No picture uploaded yet.
Please wait to see your image preview here before hitting the submit button.
Your MoM account


Lost your password?

Enter your email and a password below to post your comment and join MoM:

↥ Back to top

Thanks For Your Star Rating!

Would you like to add a written rating or just a star rating?

Write A Rating Just A Star Rating
Join