The world has gone mad. Not only are supermarket shelves completely depleted but now Woolworths and Coles are severely restricting home delivery and grocery pick-up services, leaving customers with very little option to re-fill the pantry.
Earlier this week, Coles announced that they would be suspending nationwide home delivery except for the most vulnerable customers so it can focus on keeping stores stocked. In addition, the company is hiring 5,000 new workers, including delivery drivers, to keep up with the demand.
Woolworths also announced that all click and collect services will be suspended and deliveries in parts of Victoria have been stopped.
Woolworths Suspends Home Delivery
However, it now seems that Woolworths delivery services have now been suspended across the country, except for those in need.
In a statement, Woolworths Managing Director, Amanda Bardwell said that during this challenging time “we are giving priority access to our most vulnerable customers including seniors, people with a disability and those in mandatory isolation.”
Only “once these vulnerable customers have been given first access, we are providing online deliveries to our valued customers where we can.”
Expect Cancellations of Orders
The supermarket has warned customers to expect wide-spread cancellation of orders:
“Significant item shortages in store along with unprecedented demand for home delivery and Pick up services have unfortunately resulted in some customer orders being cancelled. We took this decision at the earliest possible point given the high level of items out of stock.”
Woolworths have emphasised that their most vulnerable customers, including seniors, people with a disability and those in mandatory isolation are getting home delivery priority. Those customers who fall into these categories, can apply to receive Priority Assistance by completing a form.
The supermarket has said that they have “temporarily suspended our usual delivery operations out of selected Australian supermarkets until further notice” but will “look to resume our usual delivery operations out of our supermarkets as soon as possible.”
Pick up services are still not available due to low stock of items.
We tried to make an order last night on the Woolworths website and there are absolutely zero delivery windows available – I wonder how long this will go on for?
So what do we do? If you don’t fall into the ‘needy’ category but still have a family with hungry kids to feed, what do you do?
How are you keeping food on the table with all these restrictions and suspension of home delivery and pick up services?