In response to the Corona-craziness, Woolworths has halted all Click and Collect orders across Australia, as well as cancelling some home delivery services.
I usually do my Woolworths delivery order one day in advance. But last night, all the delivery slots were sold out for a week ahead. And the option to click and collect was not available at all.
The supermarket giant is unable to keep up with the demand and shelves in many stores are decimated as shoppers shop in fear of being unable to leave their house.
No Pickup Option
Woolworths has said that due to lack of stock, all click and collect services will be suspended.
In addition, delivery services in some areas of Victoria have also been temporarily stopped after Premier Daniel Andrews declared a state of emergency earlier today. However, those living in most of the metro areas within Melbourne will still be serviced by home delivery.
Home Delivery Update
Home delivery is still available for the rest of the country, but customers should expect delays and is no longer offering the option to pay extra for a two-hour delivery slot.
Our delivery service remains available in most parts of the country. It’s been temporarily paused in parts of VIC. We continue to service a wide range of metropolitan areas in Melbourne from our West Footscray CFC. We’ll turn deliveries back on from other VIC stores ASAP.
— Woolworths (@woolworths) March 16, 2020
In addition, customers can indicate in their online order whether they are self-quarantined, in which case the groceries will be left at their front door to order direct interaction.
The supermarket has also just announced that all stores across the country will close at 8pm from Tuesday so staff can re-stock shelves and clean the premises.
Dedicated Shopping Hour
This follows earlier news that Woolworths would institute special shopping times reserved exclusively for the elderly and people with disabilities. They have said that the dedicated shopping hour would be between 7am and 8am daily. “The move has been prompted by the unprecedented demand in supermarkets over the past week, which has seen many elderly and vulnerable people in the community missing out on vital items they may need when they shop,” Woolworths said in a statement.
Shoppers must have a government-issued seniors or disability card to be granted early access.
We’re launching a dedicated shopping hour in our stores to help support the needs of the elderly & people with disability in the community. From tomorrow until at least friday, we’ll be opening exclusively for them to shop from 7-8am, where permitted. — Woolworths (@woolworths) March 15, 2020
What About Coles?
Coles is implementing massive changes too. They have announced all Coles stores will close early from 8pm from Wednesday for re-stock and cleansing.
They will also only allow the elderly and vulnerable into stores between 7am and 8am each day.
Coles has suspended nationwide home deliveries except for the most vulnerable customers so it can focus on keeping stores stocked. In addition, the company is hiring 5,000 new workers, including delivery drivers, to keep up with the demand.
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