An Etihad flight from UK to Australia was aborted, and the reason why has us all praising the pilot for his decision.
When an elderly couple received a text message about their critically ill grandson, the Etihad pilot turned the flight around to allow the couple to race to the hospital.
International Business Times reports, Travel Counsellor Becky Stephenson posted the story on the closed Facebook group Travel Gossip (via Travel Mole) to commend Etihad Airways for the superb customer service its staff provided to her clients.
According to her post, the couple were on their way to Australia via Abu Dhabi. They were about to switch off their mobile phones when they received a text message that their grandson was in intensive care and that they had to get to the hospital as soon as possible.
They told the cabin crew immediately and the crew told the pilot. The pilot then turned the plane back to the gate, allowing the couple to get off the flight and have their luggage unloaded. The crew also asked for assistance for the couple back to the airport and had their car collected from the car park.
“Every little detail thought about and taken care of, so impressed and wanted to say let others know the service that they have provided,” Stephenson wrote.
Sadly the couple’s grandson passed away the next day. Had the pilot not allowed them to get off the flight and fly back to Abu Dhabi, they might not have had a chance to see their grandson for the final time.
Such a heart breaking story. So glad that pilot made the right decision.
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