Mum’s heartfelt letter to a shop assistant who came to her aid just hours before she gave birth to her stillborn baby boy.

Mum of four, Jacinta Masters, from Mount Gambier, SA, posted the emotional open letter on Facebook on 11 October where, by Friday, it had already received more than 2,000 responses.

She shared her post – which was accompanied by a heartbreaking photograph of her cradling the baby she lost to raise awareness of stillbirth.

She wrote, “This is an open letter to Jo, the beautiful lady who served me at Best and Less this morning.

You didn’t know me. But I came in to best and less this morning, to return some special suits I brought for my baby I was carrying.

I was told I couldn’t return them because I didn’t have the bank card with me that I used to purchase. And I broke down and explained I didn’t have it, and I was on my way to hospital to be induced to have my baby who had passed away, and I wanted them returned now because I don’t want to see them or deal with them when I get home.

And in the split second that I said that, I seen the sincerity in your face. You got your manager to over ride that policy to give me my refund.
You then asked me if I had a blanket to wrap him in. I didn’t. It was one of the things I had to buy that morning.
You came and gave me a big hug and let me cry on your shoulder. You then took me to the blanket section and helped me pick out a blanket. Blue mink with white clouds on it.  It was perfect.

At the check out, I tried to pay for it. But you turned my money away and covered it out of your own pocket. I cried some more. And told you, you are such an angel. I was lost for words. I didn’t know how to thank you!!

I cried all the way to the hospital. I sat out the front of the hospital for 15mins, just crying and clutching my baby’s blanket.

I don’t know you, and sadly I don’t even know your name. But I want you to know how thankful I am to have met you and thankful for what you did for me and my little Sammy.  (she later found out the lady’s name was Jo)

I just want you to know, it brought so much comfort cuddling his blanket through the contractions, and then wrapping him in it when he was born.
And I’ll never EVER forget what you did for me and my baby.
You truly are an angel and I thank you from the bottom of my heart!!”

Jacinta, also has a son, Kurtis, 11, and two daughters, Kalais, five, and Charlotte, two

Jacinta told Daily Mail Australia that she had given birth to her son at 25 weeks, after he was diagnosed with hydrops a condition where the unborn baby suffers a build-up of fluid in the womb.

Earlier this week we shared the story of Adelaide mum, Nene Fulcher, When a pregnant mum reached out to her via Facebook at 24 weeks, “alone and scared”, and about to give birth to her stillborn son. Nene rushed to be by her side. A total stranger.  Read her story here.

For support contact Sands Australia 24 hour support line on  1300 072 637.

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  • Lovely story – just shows there are many people who are helpful and caring. Sorry, still crying.


  • Such a simple gesture that has brought so much comfort to this beautiful mum, there should be more people in the world with your caring and thoughtful nature!


  • Angels do walk amongst us. I’m glad there are beautiful people in this world. I hope this lady recovers from everything, such a tragic thing to happen to anyone.


  • Such a sad story. So lovely to see there are still people out there with a heart. You’re a lovely lady Jo


  • Stillbirth must be one of the saddest things to ever have to go through.


  • My thoughts are with her.


  • Very touching and sad story,sorry for your loss Jacinta,my heart goes out to you.


  • Tears flowing as this is so sad and yet so beautiful too. Every sympathy for the loss of your baby. A beautiful act of kindness and compassion from a stranger with empathy and understanding. Thank you for being brave enough to share this with strangers, it may help others with their loss.

    • Acts of kindness like this always restore one’s faith in the goodness of people.


  • So sorry for your loss, Jacinta. :-(
    You wrote a beautiful letter and I am so glad that, in such a difficult moment of your life, you met such a special person like Jo.


  • Such a heartbreaking story. So sorry for your loss Jacinta and I’m glad that you were given some comfort from Jo.


  • oh what a beautiful story, so honest and loving and heartbreaking – may your baby rest in peace and know that you have all touched everyone who has read your story. x


  • Thank you Jo for reaching out to Jacinta !
    Blessings and hugs to you Jacinta when you grieve your wee boy !


  • It is nice to hear such a sad story, which ended in a positive and caring way.


  • A big thank you to Jo who helped Jacinta through her very emotional sad tragic situation. It must have been so difficult for Jacinta to walk into Best & Less to return ther special suits. Thank you also for helping her with the beautiful blanket to wrap her little one in.
    Jacinta. sorry to hear about your and your family’s sad loss. I hope you all get plenty of support and never be afraid to seek counselling for any of you if you need it.


  • What a beautiful thing this woman did! I always try to be nice to strangers, because you never really know what they have been through or are going through! A small act of kindness is all it takes sometimes.


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