Customers are calling for Coles to roll out a new packing option across all stores, after one shopper revealed the new Swap-A-Box option at the retail giant.

A Coles customer shared a photo of the box on Reddit, asking why they’re not available at all stores. ‘Perfect size, so much easier to use and no more torn paper bags,’ they exclaimed.

The post attracted plenty of attention, with people wanting to get their hands on the boxes the next time they shop.

“What are these Swap a Boxes by Coles and how do I get them?! Anything to avoid using the useless paper bags that can’t be reused and that Coles loves overcharging customers for especially since they’ve made them smaller!”

“I have genuinely never seen these, does anyone know if these were these at specific stores or just in a select few states?”

“Loveeeeee this so much. My local Coles has some boxes and it’s true, so much easier to carry. They have a few from the fruit section in self serve.”

Swap-A-Box Coles

According to Coles, the boxes are available to those ordering groceries online.

“Introducing a new, more sustainable way to collect your groceries,” the website explains.

“For just $2, you can choose our reusable boxes when you place a Click&Collect order online. Opt in at checkout, pick up your groceries from your store collection point, and just remember to bring it back when you next shop. We’ll clean it and reuse it.”

Coles is currently trialling the swap-a-box system at the following stores:

  • Woodend, VIC
  • Inglewood, WA
  • Southland, VIC
  • Elsternwick, VIC
  • Caulfield Village, VIC

We’d love to know your opinion! Would you prefer to use a box to pack your groceries in? Let us know in the comments below. 

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  • I completely understand the benefits but doesn’t coles me woolies already have empty boxes out the back that they could offer to shoppers out the front area. IGA does this at their stores.


  • Great idea for some people. But maybe they should just use boxes that stock comes in and that way people don’t have to pay extra and it’s less waste.
    When I worked at a supermarket many many years ago we had boxes at the front of the store and people helped themself and we would put the groceries in for them. Some continued to use them for many trips before grabbing another.


  • Why should you have to pay for cardboard boxes. Where I used to work they would put the boxes they got their stock in at the front of the shop in a special area for people to collect and use for their shopping. Now you have to pay to use a paper bag. Meanwhile the boxes that had stock in them, get thrown out


  • I’m not sure if I’d use these or not. $2 is quite a bit for them, considering their record profits.


  • Great idea.


  • oh this is so good hopefully our coles will have them soon.


  • I can understand that those who use on-line ordering would appreciate this. I still shop in store, as what I wanted was never able to be purchased online – worried about spoilage I was told.

    • Yes I agree, good for online shopping (which I prefer not to do either)


  • A great idea. Our Coles has old boxes that people can use though, which I think is an awesome idea.


  • I wouldn’t pay $2 for a box. They should do what Bunnings does to re use old boxes. I just keep bringing my own bags.


  • I would love these. I hope they’re introduced for home delivery.


  • I don’t use click and collect but I can see the benefits for people who do.


  • Ummm, ok. Sustainable is absolutely good, yes. But what about all the boxes they are throwing into the box crusher for free?


  • I wouldn’t pay $2 for a box which is going to end up in my recycle bin eventually. Bring your own box.


  • Just bring your own cardboard box or grab an empty one off the shelf like in Aldi. Better still a nice sturdy lightweight plastic one. No-one could stop you. Why would you pay $2!!


  • Bring back the days when you used to be able to use the empty packing boxes for your groceries – our supermarkets used to have a box of boxes put the front, like Bunnings. Need to bring this back.


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