That is totally insane. Very bad business practice. Hopefully they found a much better salon that they can refer others to.

I am sure there is alot of other places that would be happy to take on the business if this place doesn’t want it! What a silly policy!

I think the hairdresser will lose a lot of business. Word spreads very fast in cases like this Some will probably boycott the business I know of a charity that the bakery took exception to be fact that some of the bread had been donated by a supplier. The people had to move to a different area and the sausage sizzle made no profit that week. They were asked why they weren’t where they advertised they would be. News travelled fast via the charity, people stopped going to the bakery and it closed a few months later

Better off taking your business elsewhere.

So sad for the little girl but she’s lucky to have a great Mum willing to make sacrifices for her so I’m sure she’ll be great in the long run.

Wow, that’s so stingy. It’s not like they were giving her daughter a haircut for free. I know fringes don’t cost a lot but I often just get my kid’s hair done and put up with my own because I’d rather save the money.

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  • • Ellen replied
    • 03 Dec 2018 , 7:33 am

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  Yes, stingy it is !

Certainly is a great way to lose business. Easier to look after those that come to you. I wouldn’t return.

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  • • Ellen replied
    • 03 Jan 2019 , 8:47 am

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  Exactly !

What a disgrace and a way to lose business.

That is crazy. I definitely wouldn’t be going there any longer and would tell everyone about my bad experience.

So policy hasn’t changed yet they turned a little girl away? Sounds like they’re either lying to save face from a chnage of policy that would’ve had me out the door or they have a staff member who needs a serious talking to. Where is the apology?

That’s weird… I would never go back to such a place…

I wonder how many customers they have lost since this became known. Bad policy as far as management is concerned. That’s one customer [for life] they have lost, at least.

That’s silly, I would just cut her hair.

This is very bizarre, why not just cut the girls hair this time then inform of the new policy for the future. That is bad customer service.

Did or do they realise what a bad reputation they are getting. Success or failure can be generated by word of mouth.

Why refuse a paying customer? Weird.

Time to look for a new hairdresser! I am sure there are many other hair dressing salons who would do an amazing job and value new customers.

It is a stupid rule but there are other hairdressers so just go somewhere else.

Time to look for a new hairdresser. I wouldn’t be going back.

That is a ridiculous rule. Why couldn’t her daughter get her hair cut there since it seems like it’s the only place she has ever gone to. Sounds like Shelby was a regular customer and her Mother wasn’t. How come it’s never bothered the salon before