A four-year-old girl has been left in tears after her hairdresser refused to cut her hair over a strange new policy.

The girl’s mother, Stacey Paul, claims the Bogaarts Styling Lounge in South Auckland refused to cut her daughter Shelby’s hair because Ms Paul wasn’t a customer.

The mum said Shelby is a regular customer and has been going to the same salon since she was a baby. Ms Paul wanted her daughter’s fringe trimmed ahead of a wedding.

But due to what’s reportedly a new policy, Shelby left without a haircut.

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“They said it was because I don’t get my hair cut there,” Ms Paul told the NZ Herald.

“They told me ‘she can only get her hair cut if you get yours done here’.”

The mum claims she couldn’t afford it and they had to leave. She also claims Shelby was left in tears.

A hairdresser from Bogaarts told Mail Online it hasn’t changed the policy and explained the salon has “existing clients who have children” and “we have just decided to look after those children”.

Share your comments below

  • I am sure there is alot of other places that would be happy to take on the business if this place doesn’t want it! What a silly policy!


  • I think the hairdresser will lose a lot of business. Word spreads very fast in cases like this Some will probably boycott the business I know of a charity that the bakery took exception to be fact that some of the bread had been donated by a supplier. The people had to move to a different area and the sausage sizzle made no profit that week. They were asked why they weren’t where they advertised they would be. News travelled fast via the charity, people stopped going to the bakery and it closed a few months later


  • Better off taking your business elsewhere.


  • So sad for the little girl but she’s lucky to have a great Mum willing to make sacrifices for her so I’m sure she’ll be great in the long run.


  • Wow, that’s so stingy. It’s not like they were giving her daughter a haircut for free. I know fringes don’t cost a lot but I often just get my kid’s hair done and put up with my own because I’d rather save the money.


  • Certainly is a great way to lose business. Easier to look after those that come to you. I wouldn’t return.


  • What a disgrace and a way to lose business.


  • That is crazy. I definitely wouldn’t be going there any longer and would tell everyone about my bad experience.


  • So policy hasn’t changed yet they turned a little girl away? Sounds like they’re either lying to save face from a chnage of policy that would’ve had me out the door or they have a staff member who needs a serious talking to. Where is the apology?


  • That’s weird… I would never go back to such a place…


  • I wonder how many customers they have lost since this became known. Bad policy as far as management is concerned. That’s one customer [for life] they have lost, at least.


  • That’s silly, I would just cut her hair.


  • This is very bizarre, why not just cut the girls hair this time then inform of the new policy for the future. That is bad customer service.


  • Did or do they realise what a bad reputation they are getting. Success or failure can be generated by word of mouth.


  • Why refuse a paying customer? Weird.


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