This mum has something to say to the major supermarkets for taking away her favourite cashier and replacing her with a machine.

Constance Hall recently shared what she thinks about the self serve checkouts and she did not hold back.

“Dear Woolworths..’

I try, I really do. But by the time I get to you in the mornings I have already dealt with a baby who does bend backs during his shitty nappy change..

A son who won’t talk to me because I didn’t take his side in the civil war against his sister..

Five school uniforms.. I found 5 school uniforms, magically disappearing school uniforms.. I actually believe that only a mother will understand the enormity that is finding 5 clean school uniforms in the morning.

I said the words “get your dick out of the chips” and I really never thought I’d casually say those words on a Monday morning.

You would think I would send my husband to woolies for me but he turns into a cave man when he steps foot in there and returns from the weekly shop with “meat and bread” what kind of meat? “Meat”

So by the time I get to woolies I’m only really ready for one thing.

And it’s not my son trying to steal a kinder surprise or my baby refusing to sit in your trollies or my daughter going missing, it’s certainly isn’t paying $1 to use a trolly and it isn’t the free fucking fruit that my kids take half a bite off and hand over to me…

It’s my glorious check out chick. Tracy. She’s always smiling, laughing at my kids, telling me about hers, reassuring me and she scans my shopping like a legend.

But guess what Woolies??? Tracy isn’t scanning my shopping anymore…

It’s all me.

So after the morning that I just described I now have to scan my own shopping at Woolies and talk to a machine that’s telling me to please place my fucking item in the packing area and it IS in the packing area. Or it can’t fit in the packing area and has moved to my trolly but Machino can’t comprehendo..

And I don’t even get a discount for my troubles. Sometimes I feel like stealing something just because I’m angry at you.

Now I don’t mind self service when it’s a choice! I live in a small town, you don’t always want to scan a pregnancy test or itchy vag cream, but it’s not a choice any more you’re making me, with my mountain of shopping deal with this robot when I should be telling Tracy my marital problems.

Please bring back the check out people, human contact should be a daily occurrence not a dying art.”

Public agrees

Over a thousand people have already responded to Constance post today saying:

“Keep complaining – don’t let them replace real people. This is where teens get that first taste of working for a living and I’ve always loved woolies for keeping mature aged people on the books.”

“Totally agree! I’m happy to scan my 2 items late on a Friday night but when that trolley is loaded… I… will… not…”

“Yes!! Just refuse to use them, tell the staff you’d like to be served and wait patiently. I do it and will continue to do it. I love my Tracy serving to, I’m not prepared you give her up. Sometimes that’s the only friendly face I’ll see all day”

“I agree!!! Self service should be a choice!! I absolutely love chatting to the staff at the checkout. Sometimes the only adult conversation we get.”

Do you agree?

Share your comments below

  • I agree!! I always wait extra just to have a HUMAN. We need to support our human fellows especially in rural towns now where we have no jobs and a machine or set are taking them away. Its a disgrace.


  • Agree in spades. I refuse to use self service anywhere unless I have one item only with no special ticket, etc. I am happy to wait in Target – told them if I can’t have an operator they can have what I have in my arms and I’ll go elsewhere, ditto at K-Mart, Coles and Woolworths. If they don’t want to have check-out operators, they may as well close their stores and we’ll all buy over the internet and keep returning things that don’t fit at their expense until they get the sizes right. If I go to a stored, I expect to be served.


  • Have tried to use self serve and really do not like it. If there is a problem the waiting for someone to fix it can be long. Somethings can not be done at self serve and then you then need to go to a checkout anyway.


  • Why is anyone still listening to her?


  • The self serve checkouts don’t always work and you have to ask an assistant anyway. We don’t get our groceries any cheaper when we scan and pack the groceries ourselves. They certainly will need more assistants at the self serve part because of the numbers that won’t scan. A checkout person can key in the number on the product in or use a dummy one and put in the price if necessary. It is keeping people employed too.


  • I think a mix of both is great, I know I used to hate having to talk to people sometimes, but I know others enjoy it.


  • Best thing about self serve is avoiding the needless and boring small talk at the register


  • Love the honesty. I do use self-serve (unless really tired or too much shopping) depending on how I’m feeling. Sometimes I have awful anxiety so don’t want to talk to anyone, and OCD so want things bagged a certain way. And I check myself if the special went through as sometimes others don’t notice and I have to annoy them with checking something. It is much quicker with a real human, though. My youngest does like to help scan things, give them to me or if it’s something she’s getting, scan it herself.


  • Definitely should be a choice. I won’t go through them for more than a couple of things.


  • What a pity they took away the choice indeed.
    With small shoppings I don’t have a problem with self-service, but with big shoppings yes.


  • I prefer self serve checkouts faster and more efficient


  • I actually prefer going through self serve because frankly with the new BYO bag situation the check out staff are so slow! It takes them forever to organise the bags and then start scanning and put them in i feel like it takes forever to get through the check out. If i can i will order for delivery or pick up so i save that time at the check out. I am a busy person and i don’t want to waste my free time at woolworths/coles


  • I’ve always loved the self serve. But I agree that the positive interaction with the staff (or any person) can lift your day.

    • And how do I remember the days that going to the shop was about the only contact I had with adults (besides my hub) when the kids were very little.


  • If I only have a couple of items I much prefer self serve to get in and out however, when I have two screaming kids and a tonne of items and there’s no registers open yet staff walking around everywhere I am pissed. I can’t look after two screaming toddlers whilst scanning my own shopping. It should definitely always be a choice to self serve or not


  • I ask and wait for a register with a staff member- they will open a register.


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