Nestle is withdrawing two batches of its infant formula after mums reported finding blue plastic pieces inside the tin.
Nestlé has advised they are now conducting a precautionary withdrawal of two batches of NAN Comfort 1 infant formula after plastic pieces became detached from the plastic lid during opening.
“We understand that parents may be concerned, and can assure parents that the product presents absolutely no health or safety risk to infants.
“The safety and quality of our infant formula products, and the health of the children who benefit from them, is Nestlé’s first priority. We investigate any concern regarding the quality of our products with the utmost seriousness and concern for the welfare of our consumers.
“We have taken steps to remove the product from sale because we received a small number of queries from consumers regarding small pieces of blue plastic in NAN Comfort 1 infant formula. On investigation, we found that the small pieces of plastic originate from the blue plastic lid during opening the can due to a minor fault with the lids.
“To prevent any plastic from falling into the powder, we advise parents to carefully inspect the aluminium foil before opening it.
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“We are working to get stocks of NAN Comfort 1 back into store as quickly as possible, and sincerely apologise for the inconvenience this withdrawal may cause.
“We are conducting a full investigation into NAN Comfort 1 at the factory to establish how the problem has occurred.
These batches were distributed in Australia only. Other batches of NAN Comfort 1, and other NAN infant formula products are not affected.
Parents and caregivers looking for advice on NAN Comfort 1 can contact our Careline on 1800 468 8736.”
NAN Comfort 1 infant formula precautionary withdrawal impacted batches: Jan 12, 2019 Batch code 8226080623, Use by date 14.02.2020 and Batch code 8227080621, Use by date 15.02.2020.
Customers unhappy at lack of notification by Nestle
One mum has shared her concerns at the lack of notification and confusion around the withdrawal of the formula.
Taking to Facebook she wrote on the Woolworths Facebook page “Is there any truth to the rumours that NAN Comfort 1 with expiry dates of Feb 14 and 15 2020 has been recalled?
“There’s a lot of mixed information circulating in social media but as yet we’re unable to see anything official from Nestle or yourselves, although I’m told if I take my can with that expiry date into a store, I’ll be issued a refund (as other mothers have done this).
Please revert. This is baby formula and there’s nothing more scary than a stack of mothers who can’t or won’t feed their infants for fear of formula contamination.”
Other concerned parents have also responded saying:
“We went to woolworths yesterday to get the same formula – they told me it was a labeling issue so it was off the shelves, but coles had it and they hadnt heard about a labeling issue when I asked them. I just checked the tins and its those expiry dates that I got from coles so now I’m wondering? You think Nestle would make an announcement.”
“Has anyone been refunded or exchanged? ive seen so many different links about it being recalled and then not recalled.”
“I went down to Coles and they wouldn’t refund the tins as they said it was only precautionary. They hadn’t heard anything about it until I showed them the notice from nestle. They were still selling them on the shelves too. I’m probably being to cautious but I ended up buying another formula for the mean time.”
One mum shared “I asked nestle and they said it’s not a recall. They are just taking back the stock in stores and telling people to check for plastic on top of the foil when opening. I checked mine and it had a bit of blue plastic on top of the foil so I switched with a lid from an old tin.”
On their Facebook page Nestle have responded to another concerned parent saying: “There is nothing wrong with the infant formula powder inside, it was just an issue with some tins, where bits of the blue lid were falling into the powder when opened.
“If you look closely to the foil seal when you take off the blue lid, and remove any blue bits you see, then this tin will be fine to continue to use. Not all lids have this issue, but we removed these batches from store just in case.”
Adding in another comment “No Nestlé NAN product has been recalled. We are conducting a precautionary withdrawal of two batches of NAN Comfort 1.”
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