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My family have been struggling for the last 6 months after our car died. We have a two year old daughter who is majorly disabled. She has a rare gene mutation that causes her to have daily seizures and she has lots of appointments to get to. So for us travelling to the hospital it would take 2.5 hours just to get to her hospital appointments-that’s 5 hours of our day just in travelling time.

Anyway I was lucky enough to get a step up loan through the NAB bank which was $3,000. We also received a pay out of $5,000 as well, so we had $8,000 to buy a decent car which I have never had before. We were looking for a few days and there just wasn’t anything decent.
 We then decided to look on one of the main roads near us that had about 10 car yards. The first car yard we went to was Grand Nissan at Morphett Vale. Straight away we were treated amazingly. My 3 year old was given some money to put in the vending machine for lollies and some chips by the store manager. We told him what we were looking for and we were lucky enough that they were detailing a VY Equipe (2003). So we went and had a look at it and fell instantly in love. We asked how much they wanted and they told us $11,000…

Instantly our hearts sank.

We told them we couldn’t afford that much and explained our situation with our daughter Eva. Straight away we were told they would work something out so we could afford it. We were taken to their office. They told us we could buy the car for $8,000. We were in shock….. the car had only done 92,000 kms, was immaculate, and was a light colour which we needed for Eva as the sun light makes her seizures worse. They then said they would tint the back two windows the darkest shade they could for free, they took $100 off the bluetooth that we wanted to be installed, and they filled the car full of petrol which would have cost near on $100. They then took my partner home in one of their own cars so we could bring our girls car seats to put in the car. Lets just say the day was a very emotional one and even a few of the male workers were getting choked up about our lives with our daughter. The new owner of the business came out and talked to us as he was the one to approve the discount. He told us he would give us cost price parts when needed and half price servicing. He then looked at the log book and said he would do the 100,000 service for free. Again the tears flowed and Danielle one of the female staff started to cry with me.
 We took the car home very happy customers.

The next morning I got an early phone call which had me thinking ‘who’s calling me at this time?’ It was the lovely Danielle, the lady who talked to us about the bluetooth. She told me she had called her boss the night before, asking if they could do anything to help us out. He told her that they would tint the whole car windows with Cancer Council grade tint for free. I broke down and started crying.
 I also received friend requests from three of the staff members and one of them, Troy, wrote on a picture I posted on Facebook saying that if anyone that knew me bought a new or used car from them that they would give us $150 per sale. I couldn’t believe how big these peoples hearts are.
 I then received a phone call a few days later from another staff member Mark because the day was really hot and he was concerned for Eva. He said that he thinking of my family every day and wishes us well.

I am still shocked at how nice these people have been and how helpful they are. This proves that there are still some heart felt people in this world.

Sorry for the long story I just wanted to tell a positive story.

This Real Story is by Pamela Preece, 19/11/2013 
  • It used to be standard practise that if somebody recommended a person buy a car from the place they had bought one from they would pay a “spotter’s fee” to the person who made the recommendation. It wasn’t much but every cent helps. Whether or not it is still normal practise I don’t know.

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  • Great story. Hits you straight in the heart! Gotta love people helping out other people for no other reason then because they can

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  • Really interesting article! Thanks for sharing this!

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  • OMG! Thank goodness for the humanity and humility of some people hey? This story gave me goosebumps, I was that excited for you. Hope you are keeping well xx

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  • It is so nice to see that there are still caring people in the world

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  • That is the most amazing story. Thank you for sharing it with us.

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  • very touching story. God bless

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  • What a heart warming story! It’s so nice to know big business hasn’t totally gone to the dogs and some still have a heart. Good luck to you and your family!

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  • What a heart warming story, thank you for sharing, it so lovely to read and hear of a positive touching story and this wonderful help the business has given has restored my faith in humans again. Well done Grand Nissan at Morphett Vale.
    All the best of wishes to you and your family and praying your sweet Eva improves in health.
    Love and Light cherz :-)

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  • I hope your daughter’s health improves. It is so difficult and stressful if you don’t know if your daughter is going to injure herself if she collapses. How does she cope with dark coloured cars around you ?
    It is excellent news to receive a positive report about a car dealer, not negative as we hear so often, some justified – others not. Grand Nissan do have a good reputation. There is a site called Word of Mouth on-line or WOMO. Hopefully you can find it via google. It would be wonderful if you could state your opinion on that site……
    I know your time is at a premium. You have to look after yourself so you can care for your beautiful daughter.

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  • Stories like this restore my faith in the inherent goodness of people. Tales of people being treated badly seem to get the headlines, and it’s not often that we hear “good news”. Full points to the dealership and their staff for looking after you so well. That is customer service at its very best. And the incidental flow-on for the business is that they couldn’t buy advertising like they have got for what they did. “Word of Mouth” recommendations are worth more than all the paid advertising in the world. I’m so please that they looked after you and your family so well, as you deserve it and so much more. I hope that all goes well for you from now on.

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  • Oh I am so very glad that you decided to share this wonderful story.
    There are some very wonderful people out there thats for sure.
    How beautiful people can be.

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  • Its lovely to hear a feel good story instead of all the bad things that happen to people. I am so glad that your family were looked after (u deserve it) and I wish you all the best for your family in the future. Also a big thankyou to the dealership that look after you and their staff. NICE ONE.

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  • What a fantastic and heartwarming story. Thank you so much for sharing and a HUGE thank you and kudos to Grand Nissan Morphett Vale. If I’m ever on the look out for a car, I know where I’ll be going.

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  • Such a heart warming story!

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