Mum claims her teenage daughter has been left half-blind after a $3 Kmart eye mask allegedly caused a severe allergic reaction.
Brisbane mother, Clare Boulton, 45, claims her 14-year-old daughter, Angel, was left in agony with severe facial swelling after buying the “firming” product from the discount department store on Saturday.
Ms Boulton said her daughter has been unable to attend school, open her left eye or sleep through the burning pain since using the mask for just five minutes on Saturday, reports Courier Mail.
Ms Boulton is now calling for the beauty product to be pulled off the shelves and claims the matter was “brushed aside” when she raised it with Kmart — and said she was only offered a $6 refund.
Kmart has confirmed it is investigating and said customer safety was their “utmost priority”.
Ms Boulton said: “I figured it would go down, but it’s just gotten worse. Angel has been using eye packs all night, antihistamines and Panadol but she’s just been crying in pain.
“We went in to the store on Monday and I said, ‘Look what you’ve done to my daughter’s eye.’ They said they were busy and just offered me a $6 refund.
“I said to them, ‘Don’t you think you should take it off the shelves until you get this all cleared?’ Shouldn’t they be doing more testing before stocking this stuff?’
“They are just brushing it aside. They thought I would be happy with a $6 refund. I’m definitely planning to be taking this further.”
The packaging of the Raspberry Leaf Botanical Eye Mask advises users to leave the product under their eyes for 15 to 20 minutes.
The 14-year-old claims she only left the product on for five minutes as an experiment but woke up the following morning with both eyes severely swollen.
A Kmart spokeswoman said the company had not received any “direct notifications” from customers around the product, but confirmed they had launched an investigation.
The spokeswoman said: “The safety of our customers is our utmost priority. We would like to request the customer contact our customer service team so we can assist them with this investigation.”
Moisturise and soothe your under eye area with these gel based eye masks.
Enriched with raspberry leaf
Paraben and MIT free
Firming for all skin types
Directions for use:
Cleanse your face and pat dry
Remove the gel mask
Place under your eye areas
Relax for 15 to 20 minutes
Remove mask and pat dry any excess essence
Ingredients: Aqua, Glycerin, Rubus Idaeus (Raspberry) Leaf Extract, Isopropyl Myristate, Chondrus Crispus (Irish Moss) Powder, Glyceryl Stearate, Cetearyl Alcohol, Chlorphenesin, Amorphophallus Konjac Root Extract, Sodium Carrageenan, Potassium Chloride, Laureth-9, Sodium Hyaluronate, Hydrolyzed Collagen, Fragrance
“Warning: For external use only. Do not apply to irritated or broken skin. In the unlikely event of irritation, please discontinue use. If necessary, consult your healthcare practitioner.
Disclaimer: All efforts have been made to ensure that the ingredient list for this product is correct, complete and up-to-date”
Oh gosh! We hope Angel makes a speedy recovery. That is not nice at all.
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