IKEA customers have vented online after being charged huge fees for home delivery.
Dozens of shoppers have taken to Facebook to criticise the furniture retailer for “ridiculous” delivery fees.
Many complained of the cost for small items being delivered over short distances.
“Hey IKEA, how on earth do you figure that it costs $129 to deliver two kitchen cabinet handles 19km to my house?” Brisbane resident Jeff Hogan wrote online.
“Are they being hand delivered from Sweden by reindeer or something?” he sarcastically added.
Customers Australia-wide noted the cost of delivery far exceeded the cost of the items they were buying.
“IKEA in Canberra (online) show a charge from the ACT to where I live less than 3 hours away of $599.00 for delivery of a flat pack that costs $349.00,” Michelle Ann wrote accompanied by laughing face emojis.
Ms Ann told Yahoo7 News that while she expected to pay up to $300 for delivery to a rural area, she was was in disbelief with the amount they quoted her.
“I was pretty shocked when it was double that amount,” she said.
“These rates are ridiculous and need to be adjusted ASAP,” another customer demanded, after claiming she was quoted $999 for delivery to Coffs Harbour.
IKEA responds to backlash
In a statement to Yahoo7 News, IKEA said its aim is to make products “more accessible to Australians”.
“Through the opening of our Customer Distribution Centres, we’re making online shopping more affordable for our customers and have rolled out delivery services, including our new $9 parcel delivery and the delivery of larger home furnishings, in New South Wales, Australian Capital Territories, Western Australia and South Australia,” the statement read.
“We will soon be rolling out similar online shopping and delivery services in Victoria and Queensland.”
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