Hello!

15 Comments

In Australia’s first mass incident report, CHOICE have called for the regulator to issue a safety warning and investigate Thermomix further.

“We have received an alarming number of reports from people who say they had permanent scarring or were hospitalised after their Thermomix failed,” says CHOICE head of media Tom Godfrey.

CHOICE reported 87 Thermomix cases – 18 requiring treatment from a doctor or nurse – to the Australian Competition and Consumer Commission (ACCC).

“These reports also allege the company has attempted to blame victims and downplay the danger this product presents.

“It is deeply concerning that, in a number of cases, when the company was informed of an incident they blamed the consumer by classifying the product’s failure as ‘user error’.”

thermomix

“Under ACCC’s mandatory reporting guidelines a supplier must provide written notice to the Commonwealth Minister for consumer affairs within two days of becoming aware that someone suffered a serious injury or illness that was caused (or may have been caused) by the use or foreseeable misuse of their product,” says Mr Godfrey.

“Based on the incidents identified in our report, it appears Thermomix should have made at least two mandatory reports before October 2014 and another eight after that date.

“A responsible company should have acted quickly to address any dangers with products but based on consumer reports Thermomix Australia took more than a year between initial notification and recall.”

thermomix 2

CHOICE launched a campaign to uncover Thermomix safety issues after it was revealed the company was forcing consumers to sign non-disclosure agreements and gag orders before granting burn victims their refund rights.

“From severe burns that required hospitalisation through to near-misses such as hot liquid exploding from the Thermomix but not harming anyone, consumers need to know that this product is subject to a national recall,” Mr Godfrey says.

“The reports we’ve received raise real concerns about the adequacy of the TM31 recall.”

CHOICE calls on the ACCC to investigate what complaints Thermomix Australia received prior to the recall and whether the fix proposed adequately addressed all of these problems.

“Since the recall, consumers using green sealing rings have still been harmed. Four of the serious burns cases documented in the mass incident report were from people already using the green sealing ring. Others have noticed ongoing problems.

Share your comments below.

  • i don’t own one. wow i hope those people will be alright in the long term

    Reply

  • don’t own one or know much about them, but ouch!

    Reply

  • I own a thermomix. This is a bit scary but I love using the thermomix. I always follow instructions and dont walk away from it when using it, and I definitly dont use foreign objects in place of the measuring cups.
    I hope that everyone who has been harmed is okay

    Reply

  • This is really so scary. Just too many incidents! I don’t own one and I don’t think I would be willing to buy one till there is a clear explanation for all the incidents.

    Reply

  • This is getting increasingly alarming. I hope they start considering the safety of their product in more detail and either improve the product and place warnings on them.

    Reply

  • It does make you think twice about buying one.

    Reply

  • I think Thermomix should have a recall of this model

    Reply

  • I won’t be buying a Thermomix based on this report.

    Reply

  • This is shocking. The images are terrible. I hope the company is found accountable.

    Reply

  • Absolutely shocking for such an expensive product. Errr… Isn’t MoM running a competition o win one?


    • Some accidents were reported quite awhile ago.
      They are no longer selling the same model and haven’t been for at least 7 months that I know of.

    Reply

  • I would be too scared to use my Thermomix after reading this…..if I had one! It’s a real worry, what makes it worse is the manufacturers refuse to acknowledge these complaints

    Reply

  • I am glad these things have been reported now as I was just thinking of purchasing one. I’ll definitely hold off

    Reply

  • That is very alarming. There should be a big warning on them

    Reply

  • the whole reason i havent bought one!

    Reply

Post a comment
Like Facebook page

LIKE MoM on Facebook

Please enter your comment below
Would you like to include a photo?
No picture uploaded yet.
Please wait to see your image preview here before hitting the submit button.
Your MoM account


Lost your password?

Enter your email and a password below to post your comment and join MoM:

You May Like

Loading…

Looks like this may be blocked by you browser or content filtering.

↥ Back to top

Thanks For Your Star Rating!

Would you like to add a written rating or just a star rating?

Write A Rating Just A Star Rating
Join