Tommee Tippee have launched a recall of their popular new style of 12 month+ Tommee Tippee Super Soft Comforters after parents expressed their concerns over the new style.
Since a relaunch of their product in May they have received feedback from some parents concerned about potential problems caused by the shield being smaller than before.
Tommee Tippee say, “We’ve taken these reports very seriously, so have carried out a full investigation to reconfirm that we were happy the item met our requirements on safety. The new design does meet the mandatory Australian safety standards, but our objective is that our comforters should go beyond that to ensure our customers are using the safest possible products.
We have concluded that this comforter does not meet that objective, and it is therefore not something we are happy to continue selling. We will be redesigning it with a larger shield.
We fully appreciate that some little ones will be very dependent on their comforter, so we sincerely apologise for the inconvenience this will cause. The safety and reliability of this product is however our overriding concern, so we hope you can understand why we have decided recalling the product is the right thing to do.”
The only product affected is the new Australian Tommee Tippee Super Soft Comforter for age 12+ months, sold since late May 2016 and pictured below.
How do I get a replacement or a refund?
On their website FAQs link it will take you to an online request form. You’ll be given the option of a replacement or refund. Once submitted, your details will be checked, followed by your replacement or refund being shipped.
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