Why ET can't phone home - Mouths of Mums

AUSTRALIA’S biggest telecommunications provider is down across the country today, with the outage affecting all smartphones on its most popular networks, preventing phone calls coming through.

Courier Mail reports the company would not elaborate on the cause of the issue that hit its customers nationwide, only saying it was working to rectify the issue.

Telstra NSW media manager David Taylor issued a statement after the network went down just after midday.

“We are aware of an issue currently affecting mobile voice and data nationally,” he said in a statement.

We’re aware of an issue affecting mobile voice and data nationally. We’re working to resolve the issue ASAP. Thanks for your patience.

— Telstra (@Telstra) February 9, 2016

“We are working to resolve the issue as quickly as possible and thank customers for their patience.”

The Telstra outage, described as an “interruption,” is affecting the company’s prepaid mobile phone customers, as well as its 4G and 3G networks that host most of its traffic.

Have you been affected? Share your comments below.

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18 Comments

- - mom94125 said
  - 28 Feb 2016
    4:47 pm
lol i didn’t even know! haha my rock is great btw

- - aprilb1 said
  - 28 Feb 2016
    2:52 am
Yes happened to me so made the most of the free data they offered as a ‘sorry’ on feb 14

- - serotonin said
  - 27 Feb 2016
    4:11 pm
I saw a few people complaining about it on Facebook. I’m with Optus though, so of course had no issues. Glad!

- - mom103920 said
  - 20 Feb 2016
    7:26 am
We were affected but it didn’t worry us a great deal. We have limited to no mobile coverage at home anyway. If I want the mobile to work, I’ve either got to go for a walk through our bottom paddock looking for reception or hop in the car and drive to town. I doubt I would have noticed if I hadn’t been in town that day and tried to use the phone.

- - mom90758 said
  - 10 Feb 2016
    5:09 pm
I read that Telstra is feeling so sorry that on Sunday (S. Valentine Day) they will be giving unlimited free mobile data to all their customers. http://www.lifehacker.com.au/2016/02/telstra-is-giving-away-unlimited-free-data-to-make-up-for-yesterdays-network-outage/
- mom93821 replied
  
  11 Feb 2016 , 6:30 am
  It will no doubt make their customers happy.
  - mom90758 replied
    
    11 Feb 2016 , 1:31 pm
    
    Indeed! It was a good move!
- - rachelvk said
  - 10 Feb 2016
    10:58 am
Just read that this was as a result of human error (someone plugging a cable into the wrong hole). He must have felt so bad!

- - mum4107 said
  - 10 Feb 2016
    5:24 am
I wasn’t affected but my mum and brother were

- - Mummytoabeautifulprincess said
  - 09 Feb 2016
    10:28 pm
I’m with Telstra and never had any interruptions.

- - june11 said
  - 09 Feb 2016
    9:02 pm
Modern technology can cause huge dramas if they break down. The people I feel most for are those who live in areas where Telstra Mobile Phones are their only available option of communication. They will be in trouble in an emergency
I wonder which provider Emergency Services have to rely on.

- - coastalkaryn said
  - 09 Feb 2016
    8:52 pm
imagine if you were the human that made the error LOL
- mom93821 replied
  
  10 Feb 2016 , 7:21 am
  Poor them! It really did seem to cause a lot of melt downs!
- - mom160421 said
  - 09 Feb 2016
    6:08 pm
It’s amazing how one disruption can affect so many.

- - mom90758 said
  - 09 Feb 2016
    4:43 pm
So far I’m fine but what a big problem in Australia!!

- - mom165081 said
  - 09 Feb 2016
    4:31 pm
That explains a bit – so much for the tech savvy world we live in.

- - KrysGrace said
  - 09 Feb 2016
    2:41 pm
Feel sorry for the call centre operators, the social media team and those in their retail stores who will no doubt be dealing with abuse from unhappy customers.

- - BellaB said
  - 09 Feb 2016
    2:21 pm
Not affected, but this sort of thing can be really annoying.