Mum claims a popular product caused painful chemical burns on her young daughter’s face.

NSW Mum, Jaime Wellings, told 7 news her two-year-old daughter Kaylee broke out in sores and blisters all over her face and neck after using Sunsilk Pink shampoo.

“It was all red – I noticed it straight away and I pulled her hair back and was like oh my god,” she said.

“It was all lifted off her face – all red and bumpy.

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“I was absolutely heartbroken at the fact that a shampoo could possibly do that.”

Ms Wellings said she alerted Sunsilk straight away.

“They said ‘was she in the bath alone?’ and I said ‘absolutely not’ – You know, you do not leave a two-year-old unattended in a bathtub and that’s something I would never do,” she said.

Sunsilk told Seven News they are not aware of any other complaints about the product and will arrange for the return of the product so they can understand the underlying cause of the situation.

The mum of four says she wants to warn others about the potential danger but has a clear message for the company.

“I think they should take it off the shelf because the new formula is obviously not good,” she said.

Doctors say it could take weeks for Kaylee’s rash to clear up.

“The doctors said it’s definitely a chemical burn so we had to get her some prescription cream to put on her face twice a day,” Ms Wellings said.

“It breaks your heart when your little kid is all swollen up and there’s nothing you can do about it.”

Has your child suffered anything similar from a bath product?

Share your comments below

  • Poor little one – do hope whatever caused the allergic reaction in the Sunsilk shampoo will be found for the sake of all other children out there. I’m sure Sunsilk will take the problem seriously once it is raised with them.


  • Poor child. I hope Sunsilk test their product, although she could be hyper sensitive to one of the ingredients in the formula, it is always good if companies go with caution and test the product.


  • How do you make your own face cream, Ellen? Would you like to share?


  • Always good to test first.
    I’ve a very sensitive skin myself, had loads of allergic reactions in my life. I make my own face cream and at times I can’t use store bought hair products.


  • Was this the first time she used it, if so maybe allergic to it. I always use children stuff on young children and for new stuff trial test it first.


  • It could be a personal allergy, no need to panic yet.


  • I’ll steer clear of that one! Hope her skin clears up soon.


  • Hope she is feeling better and heals fast!


  • Such a horrible rash,Sunsilk will need to take it off the market.


  • Hopefully the product can be thoroughly tested to determine whether a recall is needed or not. That is an horrific reaction!


  • What a terrible reaction this little girl had!! I buy that brand, but the yellow one. Has there been a recall then?


  • I know that at one time I became sensitive to sun block cream and had to change brands. I wonder if this is a similar situation. It would be prudent for Sunsilk to re-test their product.


  • Is this mum sure it’s an unsafe product or is it one she shouldn’t have been using on a 3 yo? Maybe her daughter is just sensitive to it, seeing as there haven’t been other complaints


  • Wow how condescending of sunsilk to ask if her child was in the bath alone! My children don’t like bubbles in their bath (strange, I know). We only use shampoos designed for children.


  • Poor child – some children can be sensitive to certain products. We avoid certain products as they cause irritation to our skin.

    • We also test many products before use on a patch of skin.


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