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Review Coles online shopping

Coles online shopping
Average Ratings (from 119 ratings)
Overall star Rating
My groceries were fresh and of high quality
My delivery team member was friendly and helpful
I was happy with the time frame of my delivery
I easily found all the products I normally buy
I would recommend using Coles online to others
Coles online shopping :
4.3 out of 5 based on 120 reviews.
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Mouths of Mums is excited to announce the Coles online shopping review!

There’s never been a better time to discover, or re-discover ordering groceries online because the new Coles online shopping has arrived. It comes with heaps of new features to make a weekly online shop even more convenient, including a fantastic, easier to use website.

Along with a new website comes a smart phone and tablet optimised site that allows you to do your shopping on the go. If you’re a flybuys member you can even add the products you usually buy in-store straight to your shopping cart, to make that first shop with Coles online shopping as simple as a few clicks.

Coles online saves you time, so you can spend more time with the family – plus you’ll save with every catalogue special and Down Down price.

With the “No worries” Guarantee if you’re not hapry with your order then Coles is not happy. If for any reason you have an issue regarding your order, just let them know and they will fix it.

Coles deliver 7 days a week with 2 hour windows, so you can have your groceries, fresh fruit, meat, liquor and everything else delivered straight to your door. Or, choose our Click & Collect service and pick up your shopping from selected stores at a time that suits you.

And now, Coles are offering free delivery* every Wednesday when you spend $100 or more.

The new Coles online shopping – everything you love about Coles delivered straight to your kitchen bench.

Here’s what people are saying about Coles online …

Evie Tate – “I started when I was pregnant to make things easier and have never looked back. My 3 & 5 year old love to help unpack the crates which is so much less stressful than the “help” they give me when we go to Coles shops. Always fresh and love the samples”

Pritika Huckstepp – “ I get mine delivered and I love it saves so much time so thank you Coles for my life so easy :-)”

Maxine Midson – “My favourite things about Coles online is the kids aren’t running around the store, they love waiting for the truck to arrive and they think he is bringing us presents”

Kirsty Northcott – “Would like to say how impresses I am with your fruit and veg boxes. Always fresh, lovely tasting fruit and veg. Very happy. Thanks Coles online!”

You can like Coles online on Facebook here

 

Or you can start shopping online now at coles.com.au

Mums are just about to start reviewing Coles online shopping!

In the Coles online shopping review, Mums selected received a $50 Coles shopping voucher which they are able to use to shop online with the ‘Click and Collect Service’ or the ‘Home Delivery Service’.

Even though you may not have been chosen to review, Coles would love to read your reviews and see your star ratings.  As long as you have genuinely shopped with the new Coles online anytime since 1 March 2014, feel free to post a review. 

Please remember to be honest but fair in your reviews – Mouths of Mums is all about genuine reviews by real mums – all designed to help other mums make the very best decisions for themselves and their families.

Coles Online shopping review*Free Delivery excludes Hamilton Island & Remote Orders. Min spend excludes tobacco purchases.

Published 4th March 2014

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  • Once a hesitant online shopper - now I'll never look back!

    After taking a look at another supermarkets online shopping about 2 years ago, I was totally confused and put off even trying as it was not an easy set up. Recently I tried Coles online shopping and could not be happier. I got free delivery before Christmas, all my groceries were available, and delivered fresh by a friendly driver.

    The first time, it took me a while but since then I have used previous orders and lists to order from and now there is no looking back. I love that the specials are listed so i don’t miss them and that it can all be done from the comfort of my own home. We save money as I have the time to look for specials and don’t have to take hungry kids shopping with me!

    I love that I can add to my order up until a cut off point (much better than the other supermarket I tired) as I often forget things and this way can add them easily.

    Overall I would highly recommend Coles Online Shopping to everyone – it’s one less stress out of my week and I could not be happier!

    Oh, and getting Flybuys points online makes it even sweeter!

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Excellent service

    Having small children and a husband who works away from home, I find grocery shopping a bit of a hassle, this service is fantastic for me in our situation.
    The range to chose from is great, the quality is always high – even for fresh produce, and their staff are so great and friendly! Thank you Coles!

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Brilliant Service

    I love Coles online shopping. I shop online with Coles every fortnight. I love being able to pick products while at home. it’s so much easier. and the delivery workers are so happy, and bring in my shopping. will always get online shopping with coles.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Amazing service!

    Amazing service! Will definitely be shopping like this from now on! We have a ridiculously steep driveway and the gentleman who unloaded our order was fantastic and very friendly. We have 4 kids and 2 very big dogs so there was a lot to unload. Products that I had chosen that were not available were all upgraded and weRe excellent value for money. Well done Coles!

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Deliverer friendly, delivered on time, great way to shop!

    I had never order my groceries online before. What a surprise to find all my groceries I had picked deliverd to the door by a friendly deliverer, wanting to know if I was happy with the service and delivered on time! WOW, will definitely do this again!

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • great service was easy to use and the delivery person was very friendly

    i love the ease of online shopping specially with three kids under 6, food shopping in the supermarket is usually a nightmare but after discovering my area now does delivery it made me definatly choose to do shopping online and save the fights and hassles i usually face when doing my dreaded food shop

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Impressive!

    I started shopping for groceries online when I was 8.5 months preggies with #2 & have always used Woolworths. I tried Coles before they upgraded their website but found it too confusing. But that has certainly changed. The website is really user friendly as well as the delivery guy – had my groceries taken all the way into the kitchen

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Love the convenience

    I tried the coles online shopping for the first time last week and loved it! I find it sometimes an overwhelming task to get out and go shopping with a 7 month old and often dread doing the shopping. I love that I could go online and browse all the things I needed and have it parodied for and sent to my home. No wheeling through a supermarket with a crying baby out trying to pack and unpack the car! Very happy with this service and will be doing this more often now

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • great

    this town has only just recently got into the delivery side of things. the online shopping process was so easy to do and the driver is nice and really helpful and helped unpack the groceries
    the kids really loved the experience and were so excited to see the truck and have a visitor bringing goodies
    i would suggest giving it a go

    i have used wolworths delivery too

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Very impressed

    I wasn’t sure about the whole concept of online shopping for groceries but was pleasantly surprised by easy it all was. The food was delivered within the agreed timeframe, exactly what I ordered and nicely packed. Will definitely be looking to use the service again.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Easy and convenient

    I found this to be a convenient service, You can shop at home when you have time a it can provent you from buying things you really dont need. The best part is once the shopping is complete you get to choose the time frame you want it delivered and get a estimate cost for the items you ordered, you can also change it and add things you may have forgotten if you put your order in earlier enough and you make the changes before the cut off time they give you.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Perfect for a busy family

    I love this service and the recent improvements have made it even better! I recently had baby number 3 and without coles online we would have lived on takeaway for the last 9 months! Plus now I don’t have to drag 3 kids around the supermarket. Any issues, it’s easy to call and the staff are happy to help anyway they can. The system remembers your last few orders and creates a list of usuals from your fly buys card. Some may find this to personal but I love it. It makes it easier and faster to shop. I would recommend that any mum give them a go. Especially with your first delivery being free at the moment.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Bliss for a new mum

    I must admit that I was a little skeptical of online shopping when it first became popular. I mean, I’m a fussy apple person, I like to be able to ‘peruse the merchandise’! But after my second bub was born, I had to start prioritising certain things to make life a bit less stressful, and outsource when possible. Grocery shopping was one of those things I just didn’t need to cart the kids in and out the car for each week. So I gave Coles online a go. The process was super easy and when I put my flybys details in…. BAM! pretty much everything I purchase flooded straight into my ‘regulars’ list (including a guilty cherry ripe or two

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • No more supermarket shopping in person for me!

    I started Coles click and collect shopping because I was struggling with bubs to make it to the shops. I found it was so easy. Yes the first time took a while but now my food preferences are saved I can do it in a 20 min nap. I found I save money because I only buy what I need. The cons are I have had a few bloopers like getting a small pack of steak so thinking I needed to increase the quantity to 2 on the next order and ending up with 2 packets. I was disapponted that I purchased 3 yoghurts and all three packs expired in 4 days which clearly I am not going to eat 12 tubs of youghurt in 4 days- that was poor form. The only other thinb I miss is getting thd discounted items but that is ok. There is also a few issues with some of the flybuys offers not being available to me. I.e I spent over $ 120 but it would not allow me to use my points voucher-disappointing

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Once a hesitant online shopper - now I'll never look back!

    After taking a look at another supermarkets online shopping about 2 years ago, I was totally confused and put off even trying as it was not an easy set up. Recently I tried Coles online shopping and could not be happier. I got free delivery before Christmas, all my groceries were available, and delivered fresh by a friendly driver.

    The first time, it took me a while but since then I have used previous orders and lists to order from and now there is no looking back. I love that the specials are listed so i don’t miss them and that it can all be done from the comfort of my own home. We save money as I have the time to look for specials and don’t have to take hungry kids shopping with me!

    I love that I can add to my order up until a cut off point (much better than the other supermarket I tired) as I often forget things and this way can add them easily.

    Overall I would highly recommend Coles Online Shopping to everyone – it’s one less stress out of my week and I could not be happier!

    Oh, and getting Flybuys points online makes it even sweeter!

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Coles Online

    After reading the reviews by Mom’s community members I have decided to give online shopping a go. It looks like it will be easy to do and less time consuming than travelling to the shops and waiting for a checkout to finally open due to only one or two being in operation!

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Easy to use website

    Website was easy to use and I found it easy to navigate through the website. Driver was great, very friendly and carried the groceries into the house. Delivery times were good. Should have more free delivery days. Would recommend using coles online to anyone especially new mums. good specials online too.

  • The delivery is great!

    Groceries delivered is amazing none the less of any human mistake that is made, if something is going to help me not take my 2 children to the shop by myself in order to do groceries I’m winning! 🙂 the online ordering experience I find is a little bit more complicTed as I couldn’t find everything straight away that I wanted due to a mis selling or not knowing the correct name but would always find it in the end. The delivery fellow was great, helpful and lovely! The products that arrivedwere of good quality however I was missing a couple of things but they rectified that issue immediately once called. 🙂

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • good service!

    my friend was ordering online from coles for long time and she suggested me and I tried for first time, the products we ordered were exactly delivered and it was delivered with care and delivered in correct time as well. excellent customer service too, the fresh foods were clearly separated from others and were delivered fresh as well. I would recommend it for others as well and I am totally happy with them, I order things and make it deliver often.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • 5 stars all the way

    So conveinient, love the samples that come with the groceries and the delivery drivers are always lovely. It is such an easy way to stick within budget and there are no impulse buys.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Great service

    Coles online shopping was great and very convinent for me as I am always busy and find it hard to do all of the shopping. The groceries came straight to your door and the man was very cheerful and helpful to me. My groceries were delivered the next day it was great! I never thorght shopping could be that easy. The product serch was easy because you could see everything that is usally in store and if you cannot Find something you can just serch for it. I would recomend this service to others as it saves time and is very convenient.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • So very convenient

    I never used to be a fan of online food shopping but with two crazy little ones who run and chatter constantly grocery shopping can be very difficult. With Coles online shopping I can get the shopping done whilst they are asleep or playing happily. I can get a bit done here and there when I get a chance or when I remember something and then it comes straight to my kitchen.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Coles online shopping, great theory

    Coles online shopping is a great theory, so I thought I would use It when both my husband and myself were sick, my hubby was in hospital and I don’t drive so I thought it was the answer to all my problems, wrong, I found the site easy to navigate, easy to place order and arrange a convenient delivery time, this is where my satisfaction ceased, the rest was like a lucky dip, I got Mustard instead of mayonnaise, my bananas were bruised and inedible, not even banana cake usable, I was missing several items that were supposed to be there, I did not even get my milk, I did call but their was nothing that could be done in a reasonable time frame, so I had to get out my walking frame, call my son and get him to take me to the supermarket to get the things I needed, which is what I should have done first and saved the delivery fee and the increased cost of the products. will be a long time before I ever use this service again.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Awesone service, makes your life alot easier and convenient.

    I have been shopping online with Coles for a few months now and it is great. It is so much easier to sit down and be able to concentrate on what I need to get, it is so easy to see all the specials available and find the best bargains. You also avoid the embarrassment of getting to the checkout and you have overspent. No waiting in lines and lugging your shopping home. My delivery man is so friendly and has even offered to pack my shopping away (to which I declined) but it was a nice gesture. I can also find products that I either miss in the store or can’t find. There is a few down falls such as you can’t pick your own fruit and veggies so sometimes the grapes for example aren’t fresh bit they do refund the cost to your account if you ring them for your next shop. The time of the deliveries is a little difficult for me as I get my shopping on Wednesdays which is the day I am child free, I can either choose a later time and miss out on half my free day or I can choose the 7-9 option and hope that they are there before 8:30am (my daughter’s school starts at 8:45am. I choose the 7-9 option and majority of weeks it is here well before 8:30 but there has been a time it didn’t get her til 9 so my daughter ended up being late for school. It would be better if they had smaller and more time frames. But other then that it’s great, you get free delivery on Wednesdays and they usually give you a bag with samples of awesome products to try, this week I got a bottle of ketchup, a protein bar, chewing gum and coffee. I would reccomend it to everyone, great service and makes life a lot easier and smoother, the pros defiantly out way the cons.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Time saving and reliable

    i find this service to be really convenient especially as we get closer to Christmas and I’m stocking up on some bulk purchases to save me traipsing around the shops in December. I love the delivery service as my kitchen is upstairs so having the groceries delivered to the bench is fantastic. I can’t always find the full in store range online but
    I am happy to drop by the supermarket occasionally for a small basket of shopping in between the online deliveries.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Friendly delivery & easy website!

    I normally use the opposition for my online groceries but decided to give Coles a go & boy was I pleased with my decision! The website is really well laid out & easy to use. Love the “shopping list” feature. My groceries arrived well within the time frame & the delivery man took them all the way to the kitchen. Talk about service! My only negative due to their popularity the delivery slots fill up REALLY quickly :-). Great job Coles!

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Convenient & Hassle free

    I regularly shop online with Coles and am mostly happy with the freshness and quality of produce and fruits. The delivery team are efficient and friendly but don’t stay and chat, the time frames offered for delivery are in block sets and are mostly convenient. There is an extensive range of products online and it takes a while to go through the listings to find the item, brand, and range you are after, but you can store it for future purchases. There have been occassions where items were replaced with similar brands or items were missing, but mostly everything is there. It is very convenient not having to shop with young children.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Coles online is an easy and convenient way to shop

    I have always shopped at Coles anyway, but when my second baby was born I found it difficult to buy groceries at the supermarket. I found Coles online the easiest and most convenient way to shop. I did find some of my regular items difficult to find on the website but overall I would recommend the service. I found the delivery staff very friendly and helpful also.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • Convenient

    I love online shopping. It saves me time, stress and money. I work 4 days per week and don’t want to spend my day off without children grocery shopping, nor do I want to spend my weekend doing it. The convenience of online shopping is worth so much. I spend less as I only buy what’s on my list. The few times something hasn’t been right Coles customer service have sorted when I give them a phone call.

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others

  • easy to use online and happy service

    ive now used coles online at least 5 times, each time the service has varried but i am always still left happy with the service. sometimes they are late, ive had them go to the wrong house and ive had one person who was quite rude but i honestly still dont like complaining about it because the conveinence of the service is awesome. i love that you can keep tally of how much you are spending and edit the shopping list up until 12 hours before delivery which makes it good for someone like me who forgets things until the last minute. the food is always fresh and they have never forgotten an item. the website is so easy to use. the only thing id like to improve is maybe the coles app could start letting you do the shop on there

    My groceries were fresh and of high quality
    My delivery team member was friendly and helpful
    I was happy with the time frame of my delivery
    I easily found all the products I normally buy
    I would recommend using Coles online to others
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Article How To Win The Family Wi-Fi War At Home (Even If You Have Teens)

How To Win The Family Wi-Fi War At Home (Even If You Have Teens)

Like most busy mums, I rarely gave our home internet any thought – until the complaints started. With two teenagers heading into their most important school years, me working from home and the whole family streaming and gaming more than ever, this year it became obvious our setup wasn’t keeping up with the pace of our family’s needs.

We recently upgraded to nbn® Fibre to the Premises (FTTP), and having access to lightning-fast speed options and a more reliable home connection has already made a huge difference. It made me realise how easy it is to sign up for a plan, forget about it, and not notice when it stops meeting the needs of the household – even though checking your current plan speeds, and whether you’re eligible for a fibre upgrade, is easy.

You might have heard the news – last September, nbn rolled out one of the biggest upgrades in its history. nbn accelerated wholesale speed on its HFC and FTTP networks, which nbn providers are now offering. Eligible households are enjoying smoother streaming, less lag while gaming, and quicker downloads, even across many devices at once.

So, what can you do to turn the complaints into internet that keeps up with your whole family?

First Thing’s First – Check Your Plan

Around 39% of Australians connected to nbn say they don’t know what speed tier they’re on.* That means a lot of families could be on plans that don’t really fit the way they use the internet today.

If your household has multiple bedrooms, devices and people online at the same time, it’s worth checking if your current plan is up to speed – literally! Faster speeds can help make a difference, from smoother study sessions and video calls, quicker downloads, and fewer arguments about who’s ‘slowing the Wi-Fi down’.

With the acceleration of nbn’s wholesale speeds on the HFC and FTTP networks last September, it makes sense to check if your plan is still right for your family’s needs and if you’re eligible for a fibre upgrade, all in one go.

Make the most of your plan speeds

Your internet plan is only one piece of the puzzle. A great nbn experience starts with the right internet setup. It’s important to check if your in-home setup is helping you make the most of your plan speeds.

I’m the first to admit that our home setup hadn’t kept up with the growing number of connected devices in our house. And it’s a common story – 62% of Australians haven’t changed their internet setup in the last two years*. And that’s despite the average Aussie home downloading eight times more data than a decade ago.

Here are three tips that helped me improve our home setup:

  • Wi-Fi router placement – Placing your Wi-Fi router in a central, elevated spot that’s open and uncluttered gives better coverage than if it’s tucked away in a cupboard or behind furniture. 
  • Wi-Fi router age – If your Wi-Fi router is more than 5 years old, you may want to consider if it’s still suitable for your family’s needs. Your choice of Wi-Fi router, and how you set it up in your home, could limit you from accessing the maximum speed offered by your plan. 
  • Wi-Fi coverage – Distance from your Wi-Fi router, and obstacles between you, will impact the strength of signal around your home. If you live in a larger or multi-storey home, you might want to consider additional wired connection points, or a mesh network to help strengthen your Wi-Fi signal throughout your home as your family members move around the house.

For more tips on optimising your home setup and ways to make the most of nbn’s wholesale speeds, visit the nbn Optimisation Hub.

Why Do Faster Internet Speeds Matter?

For my family, it’s all about advancing along with the pace of the world – and keeping the peace! The internet plan your family signed up to when your kids were in primary school may not be the best plan now they’re in high school. The number of times my kids would argue if one was downloading something large and the other was trying to game or stream started to get ridiculous! 

Higher speed tiers mean more capacity so that you can stream, work from home and game online all at the same time with minimal disruptions. It’s about everyone being connected at the same time – whether that’s through smart TVs, tablets, laptops, desktops, gaming consoles or smart phones.

It allows my teenagers to download their projects faster and upload their homework more efficiently. It gives me the opportunity to work from home with fewer interruptions. And it means everyone in the family is connected in whatever way they want when enjoying their leisure time – streaming, gaming, browsing – without impacting anyone else’s experience because there’s enough bandwidth for my whole family at the same time.

What’s next?

As we head into the final school term of the year, it’s a great time to ask: is your home internet keeping up with your family? A quick check of your plan and setup could make everyday online life a whole lot smoother at home. 

Here’s how to get started:

Step one: Take a moment to review your in-home setup to make sure you’re getting the best from your connection.  

Step two:  Check your address to see what speeds are available, and whether you’re eligible for an upgrade to full fibre.

Step three: Speak to your service provider about your current plan and whether it’s meeting your family’s internet needs.

When was the last time you looked into the speeds you could be getting? Check your address and let us know in the comments.

*Source: nbn Customer Research & Insights In-Home Quant Survey October 2024 n=6,225

# nbn is a wholesaler. Speak to a provider about a plan that suits your needs.

% Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality and set-up, software, chosen broadband plan, age of device(s) and/ or how your provider designs its network). For nbn Fixed Wireless, speeds may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods (7-11pm).

Mouths of Mums is proudly working with nbn to bring you this article.

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  • Ahhh I remember when we had dial up as a kid and if someone wanted to make a phone call you would get kicked off. Those were the days! We don’t seem to have any issues with our plan. We have NBN to our premises and now my daughter has her laptop and we all have Googles in all the main areas, plus streaming on the TV. Our internet has never missed a beat!

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  • I do think that companies deliberately make it quite hard to compare and understand plans as a way of discouraging you from changing. But it should probably be one of those things you check up on every year or two – whether you’re on the right plan for you and your situation.

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  • Lots of great advice here truely. The plan is only the half of it and its then looking at your router, how much it can handle with so many devices connected at once. Its something i definitely should be upgrading but i just know its going to be such a pain to change everything over

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  • I remember my husband talking about this upgrade recently and said that we can’t get FTTP in our area. We have Fibre to the Node, which is not as good, but still okay for our household.

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  • Fibre To The Premises is definitely the way to go. We wanted to get it in our last rental, as our internet provider was offering a better value plan with free upgrades, but it would have meant needing to do work in the walls. Hopefully closing on our home shortly and it’ll be one of the first things I organise

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  • One of the rare families without WiFi?! I do work from home, but only one day a week, so hot spot from my phone! My little man isn’t in primary school yet, so appreciate I’ll need it down the track no doubt! But want to put it off for a long as possible.

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  • This has not been something I have ever really considered. I know when i signed up for internet i had options but I have not considered it since. Now that I do work from home more and my child loves games that need the internet, this article is timing and has made me think about whether the speed we have is right for our family. Thanks for sharing this article, it has got me thinking.

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  • I have to admit that I haven’t thought about this very much. I just find things like internet plans and speeds deeply, deeply boring. But I can see that it’s important, and this article has reminded me that I probably should pay some attention to this and find out details and whetehr we need changes.

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  • Interesting ! I haven’t heard of this nbn plan yet, in fact I’ve no clue on what type of plan we are. But we do have multiple bedrooms, devices and family members online at the same time indeed for study, down loads, work, online meetings, gaming and leisure of all kinds.

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