Tasmania Police have confirmed that children at risk reports were not passed onto child protection workers due to a technology glitch.

The implemented process had police attending a matter relating to children, then compiling a report which details the response, inquiries or investigation is automatically emailed to Children and Youth Services.

However, Assistant Commissioner Donna Adams said the police department’s information technology section raised the alarm last week that 169 out of 23,000 reports generated over the past five years were never sent.

“Unfortunately, a technical issue was identified last week which had resulted in a number of the automatic emails not being sent,” she said.

A bulk review of the reports was undertaken and Assistant Commissioner Adams said that most were dealt with through other reporting systems – however 31 reports were never passed on at all.

These matters have now been examined by child protection with two cases being identified as requiring further action by authorities.

“The welfare of children is a priority for us and I can assure the community that the police response to each matter appropriate,” Assistant Commissioner Adams said.

Police have now implemented a new process to ensure they are alerted to any unsent emails.

Image source: Getty Images

  • This is bad, but at least it’s only a small number.


  • not acceptable in this day and age of technology.

    • yeah technology is easy to blame. humans need to double check that these things are doing what they are meant to be doing. technology is just as frustrating as it is helpful


  • That’s a huge number of reports. For only two to need further action is an incredible statistic. Hopefully the kids have the help they need now.


  • Wow, lucky no one died because of the error.I’m glad they have a new system in place


  • How old and inefficient is their their computer system??? The one attached to my employment was quite old and even it sent us a message within minutes if our email wasn’t successful.


  • Seriously we can’t keep putting vunrable children at risk.


  • This is not good enough – these children and families deserve total protection.


  • I agree, there is too much paperwork and not enough action. Our reliance on technology is scary!


  • Lke de


  • Way to much reliance on technology – follow ups need to be done and better processes need to be in place. There should be checks to ensure information has been received and actioned – unacceptable for an agency that protects children to operate inefficiently.


  • There seems to be too much paperwork and not enough action being taken to protect children at risk.


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