We have all been there. You rush to the self-service checkout, trying to leave the supermarket quickly, when as you scan your items the annoying “unexpected item in bagging area” message screams at you. No matter what you do, from this point forward you are unable to proceed. It has to be one of the most frustrating moments about shopping.
But, fear not. Coles customers can bid farewell to the very annoying voice sounding from self-service checkouts.
The supermarket chain has confirmed it has dumped the frustrating self-service checkout’s perhaps worst feature – the loud voice which told customers when the weight in the baggage area did not match the scanned items.
Customers were then locked out of the checkout until a supervisor came to reset the machine. The whole experience drove many Coles customers crazy when shopping.
Speaking recently with The Huffington Post Australia, a Coles Spokesperson said, “We are trialling new technologies at our self-checkouts that reduce customer frustration and enable our customers to get through quicker. This has freed up more time for our team members to provide a better service experience.”
Welcomed by shoppers on social media, one Twitter user tweeted, “I can now die happy” in response to the news.