Forget the Checkout Just Scan and Go!!

Woolworths will start an Australia-first trial of “shop and go” checkout system.

The technology will be trialed at its store in Double Bay on Thursday, allowing customers to scan groceries with their smart phones as they shop and then leave the store without going through a checkout.

Woolworths will invite a few thousand loyalty scheme members who shop in the well-heeled suburb to download its Scan&Go app, reports SMH.

They will be able to use the app to scan barcodes on each item they put in their basket, trolley, or shopping bag, while specially-designed produce scales have been built to scan fresh fruit and vegetables.

Once customers have finished shopping they can pay from the app, which is linked to their credit card and Woolworths Rewards loyalty membership, rather than at a checkout.

Woolworths’ head of digital and payments, Paul Monnington, said customers were already using their phones to do everything from ordering an Uber to checking into flights, making “shop and go” a natural next step.

“We’re getting feedback from customers who are busier and busier… and they’re using their mobile phones all the time,” Mr Monnington said.

“So we’re looking at actually making that shopping experience better and more convenient for them, and actually bringing the mobile into that world.”

Woolworths said that it has no plans to roll-out the Scan&Go technology beyond the Double Bay store, but hopes to learn whether customer like shopping that way, and how it fits in with its existing staffed and self-service checkouts.

Read more here.

To be honest I hate using the self service counters, so I am not sure I would be too keen on Scan&Go.

Would it suit you?

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16 Comments

- - meedee said
  - 03 Nov 2022
    12:18 pm
No thank you. I dont like the self serve. Im worried that if I make a mistake that I might be accused of trying to steal something. I want a staff member to scan my purchases please.

- - linaianna said
  - 16 Sep 2018
    2:37 pm
I really don’t agree with this, this is only going to make it hard for all of our kids looking for a part time job. They really should be making more jobs not getting rid of them.

- - sars_angelchik said
  - 11 Sep 2018
    11:26 am
That’s pretty cool- I hate the self check out but this I could do as I went so it wouldn’t take ages at the end of the shop and I could bag everything at my car like I used to when I had Aldi.

- - rovermum said
  - 10 Sep 2018
    9:43 am
No thanks. I don’t love the self service checkout and only use it when I have a couple of items. I want customer service and I want to keep people in jobs. I’m not interested in scanning my shopping at all.

- - curlytops said
  - 08 Sep 2018
    7:34 am
Most uk supermarket chains have these.

- - mom101628 said
  - 07 Sep 2018
    11:56 pm
Hate using self checkouts as I feel I am doing young people out of a job – and my phone wouldn’t let me do this in the first place. But I don’t like to trust that I might pick up an item and then replace it as I don’t want it, and I won’t get charged for it. When will I find out I have been charged, how do I complain I didn’t buy it, and how do I prove it? Lots to think of here.

- - Blossom said
  - 07 Sep 2018
    8:11 pm
They may need to spend as much on security as they save on other staff wages. Prices will probably go up just the same or even more. People whose cards don’t work will have to be stopped.

- - MisChip said
  - 07 Sep 2018
    8:02 am
Wow this is crazy. If woolworths are game to implement this then I would use it!

- - Ellen said
  - 07 Sep 2018
    7:52 am
Doesn’t sound like a good plan to me. It leaves too much space for dishonest people and there are plenty of those in all layers of society.

- - mom93821 said
  - 06 Sep 2018
    7:15 pm
The bigger picture is less jobs for people and more profits for companies not needing to pay staff – not a fan of this concept! I prefer a checkout to self serve because someone is employed and I prefer customer service. Being selective about the store does not sit well with me from a social point of view.

- - ashna9 said
  - 06 Sep 2018
    6:55 pm
This would make life a little easier at times.

- - mom206279 said
  - 06 Sep 2018
    4:22 pm
I’m sure nobdy will steal anything because they’re only using rich customers in a nice area. Everyone knows he high class never steal.

- - mom90758 said
  - 06 Sep 2018
    12:52 pm
I would need a better phone for sure. With the one I have now, I couldn’t. And I agree that something should be done to check that people are putting in the bag exactly what they scan.

- - Mum2archer said
  - 06 Sep 2018
    11:23 am
What’s to stop them scanning the home brand moisturizer and putting the L’Oréal one in their trolley for example? Or scanning one item and putting three in the trolley? I don’t see how this will be a good thing for the company
- mom265671 replied
  
  06 Sep 2018 , 4:55 pm
  Agree. So much room for theft
  - mom93821 replied
    
    07 Sep 2018 , 6:48 am
    
    Hope they release the results of this program.