Hello!

We didn’t think the day would ever come. Running the gauntlet of the lightning-quick Aldi cashiers is all part of the Aldi shopping experience. But that is all changing with the introduction of self-service checkouts in Aldi stores.

The very first store to receive the new self-service checkouts is Aldi Darlinghurst in Sydney. Nine other NSW stores are expected to receive DIY machines, with each store expecting between 6 and 8 checkouts.

The Aldi Self-serve checkouts are card only, with no option to pay via cash. But besides that, the machines are pretty similar to the ones existing in Coles and Woolworths, with a scale to weigh fresh produce and an area to pack bags.

Convenience For Customers

“We make business decisions in line with our low-cost model so we can consistently provide high quality groceries at the lowest prices,” an Aldi Australia spokesperson said.

“Since self-serve checkouts entered the Australian grocery sector we’ve been watching with keen interest the value and efficiencies they drive for business as well as the convenience they provide customers.”

New Aldi Self-Service Checkouts / Pic Via Facebook
New Aldi Self-Service Checkouts / Pic Via Facebook

Waste Of Time: Major Backflip

This roll-out is a bit of surprise given that Aldi has previously indicated in a report published by the Sydney Morning Herald in 2016, that self-service checkouts are a waste of time.

Despite increasing demand from customers calling for self-service checkouts, Aldi continued to dig their heels in.

“We currently have no plans to trial stores with self-service checkouts,” an Aldi spokesperson told Yahoo! Finance to 2019.

“Feedback has told us that our shoppers prefer face-to-face interactions at registers, and that they are an important part of their in-store experience.

“Our current store format enables us to focus on creating the best possible in-store experience, while continuing to deliver high-quality products at permanently low prices.”

Self-serve checkouts were introduced in the UK stores last year to help speed up the purchase process during Covid-19 pressures.

Baskets Too – Woo HOO!

ALDI Australia store operations director Robert Eichfeld spoke to 7News saying that baskets will also now be available in the ALDI stores with the new checkouts to help assist customers.

“We anticipate the trial will appeal to our regulars as well as attract new customers, who are purchasing only a few items at a time – and we’ll also be introducing ALDI baskets in all trial stores to aid these small and quick shops,” he said.

“After carefully assessing and considering the trial results, there is potential that Self-Checkouts will be rolled out to more ALDI stores nationally,” Mr Eichfeld added.

aldi self checkouts
New Aldi Self-serve checkouts. Photo Via 7News

Mixed Feelings

Initial shopper reactions to the introduction of the Aldi self-service checkouts have been mixed. Some shoppers posting on the Aldi Fans Australia Facebook group have been excited about the new machines.

Big Love

“Love it!” said one.

“Good for people that only want a few things I hate waiting behind trolley loads,” said another.

“About time, having to wait in the huge lines when you only have 1 or 2 things is annoying when only 1 register is open!”

“Omg so happy I sometimes just say screw it and pay more at coles cause the check out is so slow at aldi and I sooooo prefer automated”

Not Happy!

While many others were absolutely unimpressed by the new move.

“They try and introduce these where I live and they will lose my business! They should be employing people not automating checkouts. Too many jobs lost to these already,” said one.

“I refuse to use them.”

“I refuse to use the self serve checkouts. It’s someone’s job taken away.”

“Not keen on this. I like having the friendly Aldi checkout operators there. Also I doubt any customers could scan items as fast as the staff do, so this will slow things down, not speed things up.”

“They’ll need a staff member standing there just to reset the dumb things with the constant errors.”

How Fast Can You Go?

Some found the lighter side of the new independent checkouts.

“I can throw my own groceries at myself”

“Does that mean I have to throw my own groceries at lightning speed?”

“I mean they already throw our stuff at us at least now we can do it ourselves.”

What do you think about Aldi introducing self-service checkouts? Good or Bad? Tell us in the comments below.

  • l hate self check outs they always stuff up in some way every time but in Victoria there are 5 / 6 checkouts .But you are lucky if 2 of them are maned by anyone there are heaps of people waiting in the line’s for ages & it doesn’t matter what day even on the weekend

    Reply

  • Look forward to being told about my ‘unexpected items in the bagging area’

    Reply

  • I dont like and refuse to use the self registers as that’s another person losing their jobs.

    Reply

  • I’ve never shopped at Aldi and never will, one reason being they are 500km from my home. Also I don’t like to use self serve checkouts. It’s so annoying if you do something wrong. I always panic because I know there are people waiting on me so I’d make even more mistakes. I also prefer the interaction with the cashier.

    Reply

  • I don’t shop there often enough to be fussed either way.

    Reply

  • Let’s see how I go at Aldi with this I’m not the best at coles and woolies ????

    Reply

  • Haven’t seen it in Adelaide yet. They don’t have a lot of staff on at the best of times.
    All this will do is loose jobs.

    Reply

  • Not sure if I will like this idea. I stress at the Aldi check out with the thought that I may be too slow to pack my trolly or filling a couple of carry bags when buy just a few items. Maybe a self service will curve my anxiety. What I do dislike and object to is the fact that Aldi charge a surcharge if you paywave your debit card. I find that highway robbery. No other store does that.

    Reply

  • I’d welcome the self-serve checkouts. I only buy a few items at a time and it’s frustrating having to wait in line behind huge trolley loads of groceries. Some customers are great and send me ahead of them but others aren’t so helpful. My Aldi personnel are very friendly but often there are only one or two checkouts open at a time so I can’t see anyone losing their jobs if the quick shoppers prefer to use self-serve.

    Reply

  • I’m not sure I agree with some of the comments, Aldi stores don’t have great face to face interactions, they don’t even want to say hi to me or smile, whereas at Woolies, they are friendly.


    • I agree, I don’t think I’ve received much more than a hello

    Reply

  • Don’t shop at Aldi anyway, but if I did I wouldn’t be using a self check out as I have never used one anywhere else and don’t intend to do so. The Aldi stores in Victoria only have about 6 check outs anyway so it would be a major overhaul in the stores to put in 8 self service check outs.

    Reply

  • I prefer self serve as I like to pack my own stuff and double check the prices. Although, unlike coles and woolies Ive never had a price error with Aldi

    The whole argument about job loss is silly. More and more people are doing click and collect or home delivery. Plus you need more IT people for self serve. There wont be less jobs it will just be different jobs. This has happened many times over throughout history.

    Reply

  • No thank you. I prefer to use checkouts not self-service ones

    Reply

  • Aldi is the only store where I’m forced to queue and rely on manned checkouts. I haven’t used manned checkouts at other stores for years now. I am reluctant to shop at Aldi because of the queues. So this new option is perfect for me. I hate being rushed to put my groceries away and it gives me anxiety. At self-checkouts, I don’t have this stress.

    Reply

  • I love using self serve at Coles and woolies as I know I can do a better job than them (as a previous checkout chick), however I’m always confident in the Aldi staff so have no real reason to use self serve other than to avoid the social interactions, which again Aldi staff are great at not pushing social interactions. So may not use them

    Reply

Post a comment
Like Facebook page

LIKE MoM on Facebook

Please enter your comment below
Would you like to include a photo?
No picture uploaded yet.
Please wait to see your image preview here before hitting the submit button.
Your MoM account


Lost your password?

Enter your email and a password below to post your comment and join MoM:

You May Like

Loading…

Looks like this may be blocked by you browser or content filtering.

↥ Back to top

Thanks For Your Star Rating!

Would you like to add a written rating or just a star rating?

Write A Rating Just A Star Rating
Join